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AsRock Z87 Extreme4 Issues / Fried board perhaps?

post #1 of 18
Thread Starter 
Hola!

I am building a friend a new build using this board, and have some issues right out of the gate.

Here are the components:

Mobo: ASRock Z87 Extreme4 LGA 1150
Chip: Intel Core i5-4430 Haswell 3.0GHz LGA 1150
HD: WD BLACK SERIES WD1003FZEX 1TB
Ram: G.SKILL Sniper (2 x 4GB) DDR3 1600
PSU - Cooler Master GX 650w


Once I had everything installed and fired up, the bios kept freezing up. I've read that can happen, and some have said to mute the sounds.. which sorta helped but I decided to skip that and got windows 7 going.

I got that installed, but once in the OS, and past the driver issues (had to search the net for LAN drivers) the system began locking up.

I flashed the bios to 2.60, but I still had lockup and freezes. I then began to get vertical lines over the 'Starting Windows' screen.. then it would restart.

I am not using a GPU yet.. this is all onboard video.

I removed the Mobo and hooked it up outside of the case, and still having issues (I was thinking something was shorting out the board)

But sometimes I can get into windows.. long enough to get some Win7 updates going, then it locks up again. Screen appears like the GPU is overheating, but yet I am using onboard.

I cleared the CMOS and I am using UEFI ver. L1.72

The PSU I am using is about a year old, and was pulled from a completly normal, operating machine.

I've attached 2 pictures of the 'lines'

any thoughts?

Did I fry this board somehow? I've build several machines and have never come across anything like this.

Thanks

Bios
in Win7
Roy
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Roy
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post #2 of 18
Thread Starter 
Bump?
Roy
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Hard DriveOSMonitorPower
Seagate 320gb SATA/1tb SATA WIN7 Pro 64bit 22" LG XFX 650w 
CaseMouse
Antec 900 yes 
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Roy
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Q9550 @ 3.83 and climbing GA-EP45-UD3P 1.1 XFX 5850 4gb G Skill 1066 
Hard DriveOSMonitorPower
Seagate 320gb SATA/1tb SATA WIN7 Pro 64bit 22" LG XFX 650w 
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post #3 of 18
Bad iGPU or cooling. Stock cooler?

Ive seen this on laptops that lack proper cooling for their dedicated video. Ive also seen this on a desktop video card gone bad. My vote is for cpu gone bad or just a bad application of thermal paste between the cpu and IHS from the factory. In bios, load optimized defaults and make sure hdd mode is ahci then boot to windows and install a temp monitor software
post #4 of 18
Thread Starter 
Thanks for the reply.

When I am able to get into bios (prior to freezing) temps appear to be good.

I did manage to get a 460 in there (at first) and was using that, but I was getting lock ups.. so I pulled it out and went back to the onboard video.

Now I'm getting the line thing, which usually is a sign of overheating like you mentioned, (and I've seen, normally with a gpu) but since its on board its odd..

I'll get back to the rig, remove the stock paste and apply my own and see where that gets me.
Roy
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q9550 @ 3.83 and climbing GA-EP45-UD3P 1.1 XFX 5850 4gb G Skill 1066 
Hard DriveOSMonitorPower
Seagate 320gb SATA/1tb SATA WIN7 Pro 64bit 22" LG XFX 650w 
CaseMouse
Antec 900 yes 
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Roy
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q9550 @ 3.83 and climbing GA-EP45-UD3P 1.1 XFX 5850 4gb G Skill 1066 
Hard DriveOSMonitorPower
Seagate 320gb SATA/1tb SATA WIN7 Pro 64bit 22" LG XFX 650w 
CaseMouse
Antec 900 yes 
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post #5 of 18
I had issues like that once (random freezing, video corruption, etc) and it was ultimately just a bad board. RMA time I think.
4690K System
(12 items)
 
HTPC
(9 items)
 
HP dv6 laptop
(13 items)
 
CPUMotherboardGraphicsRAM
Core i5 4690K ASRock Z97 Extreme4 XFX Radeon 7950 32 GB DDR3-2133 
Hard DriveOptical DriveCoolingOS
Samsung 850 EVO SSD Samsung DVD/CD-writer Corsair Hydro H60 Windows 7 
MonitorMonitorPowerCase
ASUS PA248Q Dell U2412M XFX 850W Black Edition XXX Fractal Design Arc Midi 2 
CPUMotherboardGraphicsRAM
Pentium Dual Core E6700 MSI G41M-P33 Combo ATI HD4350 Kingston ValueRAM DDR3-1333 
RAMHard DriveOSMonitor
Kingston ValueRAM DDR3-1333 WD Caviar Blue Windows 7 64-bit Sony 32" TV set 
Case
Apex TX-381 
CPUGraphicsRAMHard Drive
Core i5 430M GT230M (1 Gb dedicated) 8 GB DDR3-1066 640 GB 
OSMonitor
Windows 7 Home Premium (64-bit) 15.6" 
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4690K System
(12 items)
 
HTPC
(9 items)
 
HP dv6 laptop
(13 items)
 
CPUMotherboardGraphicsRAM
Core i5 4690K ASRock Z97 Extreme4 XFX Radeon 7950 32 GB DDR3-2133 
Hard DriveOptical DriveCoolingOS
Samsung 850 EVO SSD Samsung DVD/CD-writer Corsair Hydro H60 Windows 7 
MonitorMonitorPowerCase
ASUS PA248Q Dell U2412M XFX 850W Black Edition XXX Fractal Design Arc Midi 2 
CPUMotherboardGraphicsRAM
Pentium Dual Core E6700 MSI G41M-P33 Combo ATI HD4350 Kingston ValueRAM DDR3-1333 
RAMHard DriveOSMonitor
Kingston ValueRAM DDR3-1333 WD Caviar Blue Windows 7 64-bit Sony 32" TV set 
Case
Apex TX-381 
CPUGraphicsRAMHard Drive
Core i5 430M GT230M (1 Gb dedicated) 8 GB DDR3-1066 640 GB 
OSMonitor
Windows 7 Home Premium (64-bit) 15.6" 
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post #6 of 18
Ya I think QR is right. You tried pcie no need to waste time with after market paste. Rma the board
post #7 of 18
Since the igpu uses the ram you installed, try it with just one stick by itself, if it still does it, try the other stick, again, by itself. If that doesn't point to the ram being the issue, make sure you didn't bend any pins in the socket installing the CPU. If you didn't bend a pin in the socket, RMA the board!
If you did bend a pin, well, buy a new board, most places won't allow a return with bent pins.
post #8 of 18
Thread Starter 
will do..

I re applied thermal paste to the heatsink, and checked the pins.. there are no pins on 1150 CPUS, and the angled pins on the socket look in tact.

I was going to start by moving the sticks of ram to 2 other slots (they started in a2/b2.. going to change to a1/b1) and then pulling a stick out.


I'll report back what I find.. thanks for the assistance!
Roy
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q9550 @ 3.83 and climbing GA-EP45-UD3P 1.1 XFX 5850 4gb G Skill 1066 
Hard DriveOSMonitorPower
Seagate 320gb SATA/1tb SATA WIN7 Pro 64bit 22" LG XFX 650w 
CaseMouse
Antec 900 yes 
  hide details  
Reply
Roy
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q9550 @ 3.83 and climbing GA-EP45-UD3P 1.1 XFX 5850 4gb G Skill 1066 
Hard DriveOSMonitorPower
Seagate 320gb SATA/1tb SATA WIN7 Pro 64bit 22" LG XFX 650w 
CaseMouse
Antec 900 yes 
  hide details  
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post #9 of 18
Thread Starter 
Nada.. I tried booting up with one stick of ram and issues continued.

I can see this is going to be a pain.. I've sent AsRock 2 emails and recieved no response. According to NewEgg this is still covered under AsRock, as anyone had any expierence dealing with an RMA with them?

I went through an RMA process several years back on an ASUS Mobo but it wasnt that bad.. but I've heard AsRock can be a hassle.
Roy
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q9550 @ 3.83 and climbing GA-EP45-UD3P 1.1 XFX 5850 4gb G Skill 1066 
Hard DriveOSMonitorPower
Seagate 320gb SATA/1tb SATA WIN7 Pro 64bit 22" LG XFX 650w 
CaseMouse
Antec 900 yes 
  hide details  
Reply
Roy
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q9550 @ 3.83 and climbing GA-EP45-UD3P 1.1 XFX 5850 4gb G Skill 1066 
Hard DriveOSMonitorPower
Seagate 320gb SATA/1tb SATA WIN7 Pro 64bit 22" LG XFX 650w 
CaseMouse
Antec 900 yes 
  hide details  
Reply
post #10 of 18
Quote:
Originally Posted by BungalowJunkie View Post

Nada.. I tried booting up with one stick of ram and issues continued.

I can see this is going to be a pain.. I've sent AsRock 2 emails and recieved no response. According to NewEgg this is still covered under AsRock, as anyone had any expierence dealing with an RMA with them?

I went through an RMA process several years back on an ASUS Mobo but it wasnt that bad.. but I've heard AsRock can be a hassle.
Did you try booting up with just the one other stick also? 1 stick by itself, then use the second stick by itself. We need to be able to rule out EACH stick.

As to the RMA, I've only had to RMA one board to ASRock, and it was a painless event. Took about a week without the board. I'm assuming you are outside the 30 window with the egg?
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