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GELID Does NOT Honor They're Warranty!!!

post #1 of 9
Thread Starter 
Not sure if this the right area , But here it is.. GELID DOES NOT HONOR ITS WARRANTY!!! devil.gif
And ive got the proof..





Straight out of my email and ive still have heard a freaking word!! They will NOT cover $9! mad.gif

EDIT: A fan broke off the mount, Not the blades, Blades are perfect still, It just came loose from the little metal stud that stick outs
Edited by EvilJoker - 1/5/14 at 12:34pm
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post #2 of 9
Their?

What was the original issue you had, anyway? Their response was unprofessional although giving them a windy rant probably didn't help your cause.
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post #3 of 9
Not the best way to go about trying to get things out of people. I am always very nice to customer support people. Remember that they didn't write the policies, but they are more likely to bend them if you are nice.
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post #4 of 9
Thread Starter 
Quote:
Originally Posted by jakethesnake438 View Post

Not the best way to go about trying to get things out of people. I am always very nice to customer support people. Remember that they didn't write the policies, but they are more likely to bend them if you are nice.

A fan broke off the mount, Not the blades, Blades are perfect still, It just came loose from the little metal stud that stick outs, I tried being nice..
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post #5 of 9
seeing that you emailed on the 30th and wanted a response by the 1st, they're probably on vacation. They may respond this week.

also found their contact information if you want to call them: http://rexususa.com/contact.html
 
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post #6 of 9
Thread Starter 
Quote:
Originally Posted by ez12a View Post

seeing that you emailed on the 30th and wanted a response by the 1st, they're probably on vacation. They may respond this week.

also found their contact information if you want to call them: http://rexususa.com/contact.html

I originally contacted them threw the website support on the 12/26/13. I tried the USA contact number and normal dude answered and he wasn't apart of gelid

call that number and see who answers biggrin.gif
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post #7 of 9
Thread Starter 
Update: Still no work back from GELID... Great company huh?? Right......




Was Dec 26 2013 when first contacted them.. And its now the Jan 7 2014. So.. thats. What.... 2 weeks,! No help from them at all!.. THATS GREAT!
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post #8 of 9
My experience with GELID has been great really.

Once had a fan that stopped working on a ICY Vision cooler and they sent me 2 replacement fans without me paying a single dime.
Only had to show them a copy of the original reciept.

Hang in there, it might turn out allright. thumb.gif
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post #9 of 9
Dude, your raging isn't getting you get any sympathy.
It's likely that these companies arent working around christmas/newyears.
Quote:
Sometimes even high quality products fail. Although we follow strict quality control procedures, occasional product defect is unavoidable. Our company policy is to minimise your inconvenience by offering a warranty period of up to 5 years that is simple, fast and straightforward RMA service.

In case of warranty, you must request RMA at your retailer who will then be able to order a replacement fan from one of our authorised distributors.

If you have any enquiries or concerns in connection with our products, please contact our support team using the contact form.

"For products distributed in USA, please contact Rexus USA at 909-598-5551, 349 Paseo Tesoro, Walnut, CA 91789"

Contact your retailer or fill in the rexus rma form.
It helps not acting like a total tw@t when you send emails/messages, keep it professional and they will too.
Edited by Deluxe - 1/7/14 at 4:35pm
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