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Perfomance PCs WOW what are you shipping me?  

post #1 of 137
Thread Starter 
Hey guys so I ordered a few rads a res and a pump from performance-pcs for the first time,

I used UPS which was the biggest mistake of my life, the order itself with shipping was around $450... the UPS "duty" was an additional $130!!!! that's 30% of the actual product price!!!! ***??

okay I understand that's not performance pc's issue so I just took it as a learning lesson and never to use ups cross border to Canada ever again, in fact probably just never again period.

I received my Phobya reservoir gold.. and take a look at the pics...








I'm so pissed but at least the rest of the shipment was good, but the $130 in duty really set me off
Edited by darwing - 1/9/14 at 1:02pm
post #2 of 137
holy... I assume you're returning that res?
post #3 of 137
...

Looks like a referb. Tell them to send you a new one ASAP and get them to pay for shipping and duties. That's unacceptable.
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post #4 of 137
If that's not a refurbished REZ that package must of hit the snow storm coming from the east coast. LOL.. OR they did not pack that Rez or something?
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post #5 of 137
Haven't you ordered any parts from the US before? That duty is entirely your government...


You don't have to pay duty fees for RMAs but make sure they mark it...
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post #6 of 137
Seriously, call them up and complain and direct them to this thread so that they can see. I'm sure they'll send you a replacement right. They should even send you a label for the return item.
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post #7 of 137
Was the res in a sealed box? If so, they could have received it from Phobya like that and didn't open the box to see it all scuffed up like that.

But yeah, I'd be pissed too
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post #8 of 137
Thread Starter 
1) yes returning it ASAP
2) It is supposed to be brand new
3) it was sealed in the Phobya box and no damage to the box so maybe Phobya sent it like that
4) Yes I have shipped almost all my parts from the US and NEVER EVER had to pay duty like this before its unreal, looked on forums and apparently its only UPS that charges that to Canada, unreal
5) I sent them an email with the pics Ive uploaded here, requesting an immediate package return, and paid shipping and not to use UPS I will await their response

If they give any flack I will call them personally and request higher up discussion...

with all that aside, my configuration of 2x420 Rads in a 750D is spot on and fits like a glove... who ever said you can't fit a 420 rad into a 750D was right... you can fit 2!!!!

that's a xspc 420 and a EK thick 420 wink.gif



but yes im still fing pissed off
post #9 of 137
if you didn't know by now, PPCS always over charge you on shipping. it's been mentioned several times on this forum that their shipping cost is usually higher than what it actually cost to ship. basically they get you on the shipping. which is why they're one of my last resort for shopping, after Frozen, which is just plain expensive place to shop.
post #10 of 137
Quote:
Originally Posted by darwing View Post

4) Yes I have shipped almost all my parts from the US and NEVER EVER had to pay duty like this before its unreal, looked on forums and apparently its only UPS that charges that to Canada, unreal

It's not UPS's fault... it's Canada: http://www.dutycalculator.com/country-guides/Import-duty-taxes-when-importing-into-Canada/

The shipper is suppose to be collecting the duty fees. You must have just been getting lucky then.
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