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KOOLANCE PROBLEMS

post #1 of 150
Thread Starter 
Hello , first of all sorry for my english (I'm using in part the online Google translator , since I'm from Argentina) .

I open this thread to make my defense against Koolance brand .

Since last year coming entrusted with the brand. I happened to this...

I 'll try to be as accurate as possible with the problem that was presented to me.

I've the loop with all components of the brand , since May 2013.
NEVER had a problem... Until December 31 , 2013.

Well... Turns out December 31 leave the machine turned on 24 hours as usual (I've it well lit all year) and went to spend New Year at the home of relatives of my wife.

All right... Until the next day when I arrived to my house, I turn on the monitor and I realize that was the famous BSOD.
Ok ... Restart and then pass the POST the BIOS tells me that the CPU is Overheating .

At that point I realize that on the table desk where I have all supported the machine there as a dry dark spot .

I open the side of Lili to see what had happened and... The pictures speak for themselves:

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q6h2.jpg


After analyzing the situation sufficiently, reaching the conclusion that the water filter pump somewhere.

For 7 months I've walked so ago, every so often squeezed out a little distilled water and added it Mayhems biocide extreme, always controlling the pH of the water.

As you can see from the photos, the hoses were completely filled with dirt... So I started to disassemble the pump and drain the little water left inside the loop:

ss0o.jpg

j14m.jpg

p0ha.jpg

juim.jpg

mu1x.jpg

snts.jpg

e7c1.jpg

gcvv.jpg

jgfk.jpg

c9od.jpg

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I Open a case for RMA on Koolance site... And:

Date: 08 January 2014 Status: Pending Info Author: Koolance
I would rather not have you ship it back if it's something you can fix yourself or we can send parts for. Shipping to and from Argentina can be expensive. What are you using for coolant?

I replied: I'm using distilled water and Mayhems Biocide Extreme

As I was watching, I think it is the axis which is failing. It's like they stay locked, so the pump stops working.
Apparently the filtered water remained turning the shaft and spoiling.

Date: 08 January 2014 Status: Pending Info Author: Koolance
Are you using a silver killcoil or any silver anywhere in your loop? What type of metals are present in your loop?

I replied:No, only use Mayhems Biocide Extreme and Distilled Water

This conversation hard 7 days since I opened the case.

Finally today I answer this...

Date: 09 January 2014 Status: Canceled Author: Koolance
The product is ineligible for warranty service due to the use of other liquids and/or additives. (Please see our warranty policy at http://koolance.com/general-warranty for details.)


I remain outraged that I say that I don't cover the warranty because... NO USE OF THE KOOLANCE COOLANT????!!!!!

***?

The Koolance Warranty Says:

Warranty Policy
Limited Warranty

Koolance Incorporated warrants each new Koolance liquid cooling system, water block, other other "Koolance-labeled" product, against defects in materials or workmanship for a period of one year from the date of purchase (unless otherwise specified), and agrees to repair or replace any defective Koolance liquid cooling system or cooler without charge. Shipping costs are non-refundable.

All warranty claims must be accompanied by the original proof of purchase. Products shipped from companies or individuals not listed on Koolance's website as an official reseller are not covered by Koolance's product warranty (for example: Ebay). This warranty is non-transferable.

THIS WARRANTY DOES NOT COVER DAMAGE RESULTING FROM ACCIDENT, MISUSE OR ABUSE, LACK OF REASONABLE CARE, PHYSICAL DAMAGE, CORROSION, SHIPPING DAMAGE, MODIFICATIONS, THE AFFIXING OF ANY ATTACHMENT NOT PROVIDED WITH THE PRODUCT, OR OPERATING COMPONENTS AT SPEEDS OR FUNCTIONS OTHER THAN THOSE SPECIFIED BY THEIR MANUFACTURERS.

Use of 3rd-party replacement parts, coolants, or coolant additives will void this warranty. Koolance Incorporated will not pay for warranty service performed by a non-authorized repair or diagnostic service and will not reimburse the consumer for damage resulting from warranty service performed by a non-authorized repair service. No responsibility is assumed for any special incidental or consequential damages due to a defective Koolance product. No other warranty, written or oral, is authorized by Koolance Incorporated.

Return shipments without a valid RMA number will be refused. The product must be shipped postage prepaid to an authorized Koolance service location. It is suggested that, for your protection, you return shipments of product by insured mail, insurance prepaid. Damage occurring during shipment is not covered by this warranty. Shipping costs are non-refundable.
Disclaimer

IN NO EVENT SHALL KOOLANCE INCORPORATED OR ITS EMPLOYEES, AGENTS, SUPPLIERS, MANUFACTURERS, OR CONTRACTORS BE LIABLE FOR ANY DAMAGES OF ANY KIND OR CHARACTER, INCLUDING WITHOUT LIMITATION ANY COMPENSATORY, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LOSS OF USE, LOSS OF DATA, LOSS OF INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY OR PERSONS, CLAIMS OF THIRD PARTIES, OR OTHER LOSSES OF ANY KIND OR CHARACTER, AND WHETHER OR NOT THE POSSIBILITY OF SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO KOOLANCE INCORPORATED.



According to them, the Koolance coolant pump I would have kept walking perfect lossless?
Don't know whether to laugh or crying...

I wonder as to not cover my hands washed warranty, which should cover as specified by any failure of product manufacture... In this case the pump had to walk for more than 6 months.

I wanted to make my defense here against the brand.

So an idea of ​​washing hands oblivious to any problem we are given. More of us away. I would have no problem paying for shipping they RMA the pump... But mention "shipping costs are very expensive ..." (if I'm paying the shipping!)

Well, actually I needed to vent the anger that left me.

NEVER RETURN TO PURCHASE THE BRAND KOOLANCE!
post #2 of 150
Sorry man, they pretty much abused their warranty policy here. It was evident they were looking for a way out when they first asked you about the coolant and then if you had silver or mixed metals. Pretty B.S. from them in my opinion. I got one Koolance block which I will replace for my next build anyway but their QDs are the best out there at the moment.
post #3 of 150
How did all that dirt get in your loop? Did you flush your radiators?
post #4 of 150
Thread Starter 
Quote:
Originally Posted by Deepblue77 View Post

How did all that dirt get in your loop? Did you flush your radiators?
Dirt causes the pump shaft turning to stay water filtered by it.
That is, the loop remained completely without liquid and followed by turning the pump.
From time to hit the walls thereof, that dirt was generated.

All this ... If we get a sense, had the loop walk perfectly for 7 months nonstop him towards maintenance, which controlled the PH such as explain ... And this failure happens in the end of the pump, ie, any damage to the seal. Clarified that did not open at all to the pump while maintaining the PH, just pulled and added new water Mayhems Biocide Extreme.

Then? If I walk so the system for more than 6 months, it is not for the guarantee cover for manufacturing fault in the pump?
post #5 of 150
i am almost inclined to think that it's some kind of algae, but a really bad case of it.

years ago i was using pre-mixed coolant, and one day i tried to save money and didn't want to spend more money on those expensive pre-mixed coolants, and i went with distilled water with a small bottle of PT Nuke i got from petra for my loop. and sure enough, 2 months in, i started seeing some weird stuff forming inside the tubes, radiators, and reservoir. at first i didn't think anything of it, and thought it was just dust that got into the loop, then another month later, it got worse and more stuff was flowing in the loop. so i started to worry and flushed the whole system. i came to find out that my loop had started forming algae. it was good that i caught it early. later i went back to pre-mixed coolant and got myself one of the most expensive pre-mixed coolant out there Feser 1, and never looked back.

the moral of the story is, coolant is one of the most overlooked components in the loop, but it's one of the most important element that can make or break your system. it doesn't matter if you have a 1000 X mm radiator or 1000gpm pump, when that algae starts forming and latches onto your radiator, and clogs up your pump, there goes your entire system. so better to be safe than sorry. spend the money on quality pre-mixed coolant to ensure that you won't have to deal with those type of chemical reaction in the future.

it doesn't need to be Feser, that's just my example. i just went with Feser because they claim to work with all kinds of combination of watercooling components, and various kinds of metal in the loop, and claim to have tested their coolant with all the industry popular components. that and they're from Germany, everything out of Germany is just purely awesome lol.
post #6 of 150
that's not dirt, that's algae.
post #7 of 150
I feel for you!...in Australia such warranty limitations by vendors would not stand up in court.....we have very strong consumer protection laws. It's fairly clear you had followed all "reasonable" care, and the loo Lance product "appears" to have failed prematurely..... Unfortunately for you you may not have such good consumer protection in your country.

Suggestions: Keep a cool head and try to politely negotiate with the vendor you purchased from to stand by the quality of their product. If Koolance has interest in customer service, they may change their current tune on the matter. Give em another go and stand firm on your belief that product failed not on the red Sea or the blue sea... water = water. Ask for the Koolance product manager. ...as they say if you don't ask you don't get.

I hope they respond better to reconsider how to mutually agree to support you, given you sounded like a Koolance fan up till now. Best of luck!

Lessons we all learned today: Put something in place to detect no water flow/ water spilling to "automatically" shut the computer off. There are a number of solutions.
post #8 of 150
Thread Starter 
Quote:
Originally Posted by howzz1854 View Post

that's not dirt, that's algae.
There aren't algae, dirt is generated by the pump the same day as the water filter in my absence.
The system always kept completely eye clean.

Before creating the thread or put thought well if not. If they were I would not have created algae.

The pump after being walked nonstop seven months, the water filter completely in my absence.

Then? My fault that fully arm the system or because of failure of pump manufacturing?
post #9 of 150
Thread Starter 
Quote:
Originally Posted by 4WDBenio View Post

I feel for you!...in Australia such warranty limitations by vendors would not stand up in court.....we have very strong consumer protection laws. It's fairly clear you had followed all "reasonable" care, and the loo Lance product "appears" to have failed prematurely..... Unfortunately for you you may not have such good consumer protection in your country.

Suggestions: Keep a cool head and try to politely negotiate with the vendor you purchased from to stand by the quality of their product. If Koolance has interest in customer service, they may change their current tune on the matter. Give em another go and stand firm on your belief that product failed not on the red Sea or the blue sea... water = water. Ask for the Koolance product manager. ...as they say if you don't ask you don't get.

I hope they respond better to reconsider how to mutually agree to support you, given you sounded like a Koolance fan up till now. Best of luck!

Lessons we all learned today: Put something in place to detect no water flow/ water spilling to "automatically" shut the computer off. There are a number of solutions.
Seller is Koolance's own page.
Buy Direct From there, I sent all from USA.

Edit: In the BIOS I configute the RPM of the pump to turn off the system when the pump rotate at 600 RPM.
But not served at all ... The pump without water followed by turning over 600 RPM
Edited by Eze2kiel - 1/9/14 at 3:53pm
post #10 of 150
That's really bogus, as if using their coolant would have made any difference.

Sorry for your situation man
My Pride and Joy
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My Pride and Joy
(22 items)
 
  
CPUMotherboardGraphicsGraphics
[Intel] i7-3770k @ 4.8 GHz (Delid) [ASUS] P8Z77 WS [Sapphire] R9 290 Vapor-X [Sapphire] R9 290 Vapor-X 
RAMHard DriveHard DriveHard Drive
[Team Group] 16GB @ 2133 [Samsung] 850 Pro 256 GB [Samsung] 840 Evo 120 GB [Western Digital] Caviar Blue 1TB 
Hard DriveHard DriveHard DriveHard Drive
[Seagate] Barracuda 1TB [Seagate] Barracuda 500GB [Toshiba] 2TB [Kingston] SSDnow V300 60gb 
Optical DriveCoolingOSMonitor
Asus drive Custom Loop ;D [Microsoft] Windows 8.1 Pro x64 BenQ BL3200PT 
MonitorKeyboardPowerCase
Acer H276HL Logitech G19 [Corsair] HX 850 [NZXT] Phantom 630 
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