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post #51 of 150
Oh god Martin! I'm mobile so taking the short route on this one.

I'll just say, on the coolant part, that all the other Laing D5 pumps would require it too. They don't so....
post #52 of 150
Start a new RMA and cite the leak in the housing as the culprit. That is not a coolant dependent issue. The problem would have occurred regardless of the coolant used.
post #53 of 150
Quote:
Originally Posted by morencyam View Post

I emailed Koolance asking if using anything other than their coolant voided the warranty.

What I asked:
And here is their response:

Quote:
if we have reason to believe that the use of a third-party coolant could have caused the failure of a product

in short, we will still deny you as we see fit. lol.
post #54 of 150
Quote:
Originally Posted by Martinm210 View Post

playing the devils advocate.

What mechanism ensures the retaining ring wasn't tampered with and left a bit too loose?

How do you know with certainty the biocide used doesn't have some sort of chemical that causes the orings to shrink or harden?

How do you know the required coolant doesn't also have bearing lubricating qualities absent in water?

A corrosion blocker wasn't used, How do you know for sure there wasn't a flake of nickel that peeled and got caught in the bearing?

The first question is why Swiftech started putting tamper stickers on their 35x pumps. Too many users were RMA requesting pumps that were water damaged.

#2 who knows?

#3 A lot of automotve coolants do, why wouldn't there be some lubricating benefit. I don't think it matter much, but not using the required coolant opens up all sorts of uncertainty that could very much be due to the Users choice to NOT follow the coolant rule.

#4 another unknown because the required coolant wasn't used.

Bottom line, if you decide to run distilled water in most watercooling products as opposed to following the manufacturer require coolant rules, you have to take ownership in choosing that route.

I am a distilled user myself, but i accept responsibility if something happens.

Sorry to see this but as DIY watercoolers brewing our own coolant mixes we have to understand there is risk in what we do.

Hey Martin, since we're on the topic. can you shed some light on coolant 101. for example, what type of block shouldn't be used with what type of radiator. i've heard that you shouldnt' mix copper with aluminum or something like that? i chose Feser1 because they claim to have tested and works with all common metalic materials and commonly known blocks. but is there a bad block/radiator/coolant material combo one should avoid?

i am sure this will benefit the community as well.
post #55 of 150
Quote:
Originally Posted by howzz1854 View Post


in short, we will still deny you as we see fit. lol.
True, they could. But I'd like to hear their reasoning on how any of what OP stated using would have cause a leak. And how using their coolant would have avoided said situation.
Quote:
Originally Posted by howzz1854 View Post

Hey Martin, since we're on the topic. can you shed some light on coolant 101. for example, what type of block shouldn't be used with what type of radiator. i've heard that you shouldnt' mix copper with aluminum or something like that? i chose Feser1 because they claim to have tested and works with all common metalic materials and commonly known blocks. but is there a bad block/radiator/coolant material combo one should avoid?

i am sure this will benefit the community as well.
Using aluminum with any other common metal in watercooling(copper, brass, etc) will result in galvanic corrosion
http://martinsliquidlab.org/2012/01/24/corrosion-explored/
Edited by morencyam - 1/10/14 at 10:17am
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post #56 of 150
Quote:
Originally Posted by morencyam View Post

True, they could. But I'd like to hear their reasoning on how any of what OP stated using would have cause a leak. And how using their coolant would have avoided said situation.

you mis-understood me. i meant that's a pretty messed up warranty policy. there're countless 3rd party coolants out there that are the same or better than theirs. plainly they just want to make money off you or deny your warranty. i actually knew about that shady clause a LONG time ago, which is why i tend to avoid buying anything from them. but the CPU380 block is just too good.
post #57 of 150
Quote:
Originally Posted by morencyam View Post


Using aluminum with any other common metal in watercooling(copper, brass, etc) will result in galvanic corrosion
http://martinsliquidlab.org/2012/01/24/corrosion-explored/

i believe the Koolance CPU380 block is Nickel plated, and my HW labs GT Stealth is copper? just making sure that's ok right? my last block was D-Tek fusion V2, which was copper as well so i wasn't too worried, and it ran straight for years.
post #58 of 150
You should be fine. Most radiators are brass and/or copper. And I think most fittings are plated brass, not 100% sure on that though. But as shown in the link I posted, nickle, copper, and brass are all close enough on the anodic scale that it would take many many years for the reaction to cause a problem
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post #59 of 150
til this day i still regret falling asleep in chemistry class. now would've come in handy.

did really well in phsyics tho. lol
post #60 of 150
Thread Starter 
In summary, then what must be done to validate the warranty is:

1. - Spend ALL questions makes you RMA.

2. - If you passed, you'll have to do LYING.

3. - If not spent, it's because you told the truth about the problem you step.

Had I known before, lying to say that he used the Koolance coolant.
But I don't like lying, I told the truth and didn't cover the warranty.

I'll see what I do when I get home to communicate by open RMA request again
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