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Will Liang replace a dead pump?

post #1 of 9
Thread Starter 
I've got a D5 that just died and if for whatever reason the place that I purchased it from won't take it for RMA, will Liang do the repair or replacement?
post #2 of 9
Quote:
Originally Posted by joesaiditstrue View Post

I've got a D5 that just died and if for whatever reason the place that I purchased it from won't take it for RMA, will Liang do the repair or replacement?

Is it an aftermarket D5?
Example:
If swiftech mcp655 d5 vario you could contact swiftech for a RMA.

(not to kick you while your down, it's rare to see a d5 pump dead in this sub-forum, it is normally a ddc burn out when you plug them in and d5 last for 38,000 years biggrin.gif )

wish you luck on repair man thumb.gif
  
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post #3 of 9
We refer to them as Laing pumps, but Laing was bought a couple years ago by ITT & now the company that owns them is known as Xylem iirc (not sure if they bought Laing from ITT or if they are a subsidiary of ITT), but in any case Laing never marketed/purposed their pumps to be used for computer watercooling. D5s were developed for use mainly as solar thermal system circulation pumps (and they tend to cost a LOT more when marketed/sold for that purpose). Water cooling oriented companies like Swiftech, XSPC, Alphacool, etc, buy them in bulk and modify them slightly for use in a computer and slap on their own label, and at that point all of your warranty depends on them and perhaps the retail store you bought it from.


What do you mean by 'died'? Does anything happen at all when turned on?
Did something specific happen to kill it? (Did it run dry? etc).
Have you ruled out a bad power connection or power supply?
What brand D5 is it? (Swiftech, XSPC, Alphacool, etc)
Is it mounted in a pump top / reservoir? If so, what one?
Who did you buy it from?
How long have you had it?
Edited by Unicr0nhunter - 1/12/14 at 10:44pm
post #4 of 9
Thread Starter 
Quote:
Originally Posted by Unicr0nhunter View Post


What do you mean by 'died'? Does anything happen at all when turned on?
Nothing happens

Did something specific happen to kill it? (Did it run dry? etc).
no clue, it happened while I was at work, pump worked perfectly for almost a two years

Have you ruled out a bad power connection or power supply?
yeah the system still runs fine with the same PSU, tried separate molex connections, it's not the PSU/connection

What brand D5 is it? (Swiftech, XSPC, Alphacool, etc)
I was told it's a Koolance, but it just says Laing Thermotech on it (Got it from performance-pcs) with the raystorm kit a couple years ago

Is it mounted in a pump top / reservoir? If so, what one?
it was mounted in an XSPC bay reservoir

Who did you buy it from?
performance pcs

How long have you had it?
almost two years
post #5 of 9
Quote:
Koolance Incorporated warrants each new Koolance liquid cooling system, water block, other other "Koolance-labeled" product, against defects in materials or workmanship for a period of one year from the date of purchase (unless otherwise specified) ...

Looking at the product page on their PMP450 pump I'm not seeing any 'otherwise specified' warranty period mentioned.

I suppose you have nothing to lose by contacting PPCs and asking them what, if anything, they might be able to do for you about it, but I wouldn't expect much after having had it for almost 2 years.

Sorry to hear about your misfortune.
post #6 of 9
Thread Starter 
yeah I was told tough luck by ppcs, a year warranty is kind of ****ty, kind of makes me not wanna buy brand new pumps anymore if I can get them used on forums for half the price when that extra cost for a new pump is basically a one year warranty
post #7 of 9
Quote:
Originally Posted by joesaiditstrue View Post

yeah I was told tough luck by ppcs, a year warranty is kind of ****ty, kind of makes me not wanna buy brand new pumps anymore if I can get them used on forums for half the price when that extra cost for a new pump is basically a one year warranty
not all manufacturers have bad warranty. swiftech for example has 2year limited warranty on pump
http://www.swiftech.com/warranty.aspx
  
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post #8 of 9
Quote:
Originally Posted by INCREDIBLEHULK View Post

not all manufacturers have bad warranty. swiftech for example has 2year limited warranty on pump
http://www.swiftech.com/warranty.aspx

Do note that Swiftech will void your warranty if you ever take the pump apart to clean or inspect it or to add a pump top to it. On every Swiftech pump page on the support tab you'll find:
Quote:
Important warranty information: Users are reminded that disassembling their pump for any reason, including for the purpose of upgrading the housing, automatically voids the pump warranty.

And FWIW here's Swiftech's rep discussing their warranty policy on their pumps recently ...
Quote:
Originally Posted by BramSLI1 View Post

What the warranty basically states is that if you use a third party housing you're basically voiding your warranty on our pump. The issue stems from manufacturers producing tops that cause the pump to operate outside of Laing's specified design parameters. Due to this we can't honor our warranty if the pump has been disassembled and used with a third party top.

Our own tops are a different story. We adhere very closely to Laing's specified design parameters and therefore use of our pumps with our own tops won't void your warranty. The exception to this is if the top is improperly installed. If you cross-thread the screws or end up cracking the top due to applying too much force, this will also void our warranty. If our top leaks though, that's on us. I won't have any problem issuing an RMA for a pump that leaked after one of our own tops was installed on it properly. In fact, I've done this a couple of times when we had a bad batch of MCP35X2 pump tops that didn't sit properly on the pumps.

I get why Swiftech changed their pump warranty policies and started adding tamper-stickers to their pumps, but I'm not so sure their blame on other's pump tops isn't misplaced. If it was really such a big problem how is it their competition didn't have to resort to such measures?

You can buy the exact same Laing pumps from Aquacomputer, Alphacool, XSPC, Koolance, etc, often for less cost than Swiftech's pumps go for, and none of the others have any warranty issues with you disassembling the pump to inspect or clean it or using any pump top you want with it. Unless it's on sale for some ridiculous discount, there's just no good reason to buy a pump from Swiftech any more imho.
Edited by Unicr0nhunter - 1/16/14 at 4:28am
post #9 of 9
Quote:
Originally Posted by Unicr0nhunter View Post

Do note that Swiftech will void your warranty if you ever take the pump apart to clean or inspect it or to add a pump top to it. On every Swiftech pump page on the support tab you'll find:
And FWIW here's Swiftech's rep discussing their warranty policy on their pumps recently ...
I get why Swiftech changed their pump warranty policies and started adding tamper-stickers to their pumps, but I'm not so sure their blame on other's pump tops isn't misplaced. If it was really such a big problem how is it their competition didn't have to resort to such measures?

You can buy the exact same Laing pumps from Aquacomputer, Alphacool, XSPC, Koolance, etc, often for less cost than Swiftech's pumps go for, and none of the others have any warranty issues with you disassembling the pump to inspect or clean it or using any pump top you want with it. Unless it's on sale for some ridiculous discount, there's just no good reason to buy a pump from Swiftech any more imho.
Yeah you pretty much covered it, I'm not the biggest fan of the warranty sticker either, but I understand it.

I still think nothing is as bad as the koolance "if you don't use all our products we don't cover any of them!" warranty biggrin.gif

Can't comment about the rest
  
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