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Asus Screwed me on my RMA!! UPDATED 2/7/2014

post #1 of 42
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I was already mad enough at Asus for their poor support on resolving or determining the issue I have been having. I could not get any OS to install on the machine with this mobo installed... the problem went away as soon as i swapped mobos so i started an RMA and paid $20 in postage for them to receive it late and then take a week to send a replacement back...

On a hunch i checked the serial number and guess what? IT IS THE SAME BOARD, with no obvious signs of repair or anything.

After calling back THREE times and asking for a repair log (two techs said they didnt have that info) so i know what they did... So apparently the log stated they 'updated BIOS to ver 2103'... I know this is complete bullcrap because I updated it to 2103 BEFORE I EVEN SENT THE BOARD IN FOR REPAIR.

So basically, I wasted what little money i have on shipping to get this thing repaired ( I am a college student with little money), and the problem has not gone away...


More depth: I had issues installing any version of Windows, as a result of BSODs... I finally to it to make it all the way thru setup but it BSODed twice right after (once for nt kernel and once for ntfs)....
Hard drive is in perfect condition, memory has been tested extensively, CPU works fine in old board...

So youll laugh when you hear what broke the installation... I was changing my WALLPAPER and it froze up and just crapped out, now it has been in an endless reboot loop, it will load the splash screen for Windows 7 and gets to the black screen with the mouse cursor, then the whole computer hard resets with no BSOD.... So I used it for about 20 minutes and its already non-functional...

Any advice? First off they lied to me twice, they supposedly updated a BIOS when I know there isnt an update past what I have... Plus the label on the box stated (New)Repair... I was half expecting a different refurb board or some replaced components on my board but not even that happened...

I dont have the money right now to deal with this by buying a new board... I would like to not get another one of these crap M5A97 LE R 2.0 (I dont see why people say it is so great, its a board with a lot of VRMs and a wimpy 4 pin CPU connector and a sub-par hybrid UEFI BIOS....

My family and i are having a very tough time financially and any advice as to what I should do is appreciated....
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post #2 of 42
Dont rma through Asus..
post #3 of 42
Thread Starter 
Quote:
Originally Posted by Faithh View Post

Dont rma through Asus..

Im not sure what youre trying to say here... I am stuck in a tight spot and there isnt a thing i can do otherwise, I bought it at MicroCenter 6 months ago so they wont swap it out for me, Asus RMA is the only option.. But I know they are just going to lie to my face again...
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post #4 of 42
Quote:
Originally Posted by raidmaxGuy View Post
 
Quote:
Originally Posted by Faithh View Post

Dont rma through Asus..

Im not sure what youre trying to say here... I am stuck in a tight spot and there isnt a thing i can do otherwise, I bought it at MicroCenter 6 months ago so they wont swap it out for me, Asus RMA is the only option.. But I know they are just going to lie to my face again...


I would complain until I spoke with a higher level ASUS representative. That's what I had to do when they sent me back my "repaired" board. You'll know you're speaking with one b/c they'll be speaking perfect English.

    
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post #5 of 42
Thread Starter 
Quote:
Originally Posted by listen to remix View Post


I would complain until I spoke with a higher level ASUS representative. That's what I had to do when they sent me back my "repaired" board. You'll know you're speaking with one b/c they'll be speaking perfect English.

Oh trust me, I will be tomorrow for sure.. we will be going round until I get an advance RMA OR they send me a different model board back... this is completely ridiculous.... I thought i just got a bad rep when I had problems with my tablet, but it seems like its the whole department...


Edit: So yeah, any advice? Ive never really dealt with a shotty RMA department and I dont know what I should be doing to get my way
Edited by raidmaxGuy - 1/14/14 at 9:47pm
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post #6 of 42
I know you said you tested the memory extensively, but did you check to see if your specific RAM is on the supported memory list? That is where Asus blocked me on an RMA, just because my VERY COMMON 2 x 2 G.Skill 1600 RAM wasnt on their supported list.
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post #7 of 42
Thread Starter 
Quote:
Originally Posted by wizardonthejob View Post

I know you said you tested the memory extensively, but did you check to see if your specific RAM is on the supported memory list? That is where Asus blocked me on an RMA, just because my VERY COMMON 2 x 2 G.Skill 1600 RAM wasnt on their supported list.

Haha, there is literally only OEM brands and a few common ones but Crucial isnt even supported at all, the list is very short anyway... Shows how much dev testing they did...

I am going to call them tonight, anything in particular I need to make them do? I know im going to make sure I get a supervisor immediately.

They didnt block my RMA, they just got it, opened the box and tested it for a few minutes then put it in a different box and sent it back....

I'll be sure to get a different board back this time, and if it isnt a comparable model and is the same model/revision i have now, I will be posting it up for trade on here if it gives me any issues, because that would then point to me having some incompatible hardware installed and it isnt the board's fault but we will just have to wait and see
Edited by raidmaxGuy - 1/15/14 at 10:20am
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post #8 of 42
Not surprised. Those idiots at asus didn't know what they were doing with my UX31E until after the third one got sent back.
 
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post #9 of 42
You're just one of many, many, many people with horrible ASUS RMA experiences. Threads similar to this one pop up on a very regular basis. I decided I won't be buying anything ASUS shortly after I bought this mobo, which is a shame for them, as I have owned more than one mobo and monitor of theirs in the past.
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post #10 of 42
Thread Starter 
Quote:
Originally Posted by Kaldari View Post

You're just one of many, many, many people with horrible ASUS RMA experiences. Threads similar to this one pop up on a very regular basis. I decided I won't be buying anything ASUS shortly after I bought this mobo, which is a shame for them, as I have owned more than one mobo and monitor of theirs in the past.

My family has bought their boards and GPUs like ever since they made a name for themselves in the late 90s... Running a HelpDesk and a personal PC repair business, I know what to tell my clients when they ask me about Asus... To think I praised them for so long...
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Seagate Barracuda Green Western Digital Asus DVD-RW Corsair H100 
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Corsair SP 120 Quiet Edition (x2) Bitfenix Spectre Pro LED 140mm White/Red Bitfenix Spectre Pro LED 120mm White/Red (x2) Windows 8.1 Pro 
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AOC I2757Fh 27" IPS LED 1080p monitor Dell E207WFP 20.5'' TFT LCD monitor CM Storm QuickFire TK Cooler Master V-750 Modular 80 Plus Gold 
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All Bite, No Bark
(14 items)
 
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CPUMotherboardGraphicsRAM
Intel Core i7 7700k GIGABYTE Aorus GA-Z270X-Gaming EVGA GTX 1070 Hybrid Gaming 16 GB G-Skill DDR4-3000 
Hard DriveCoolingOSMonitor
Samsuning 960 Evo m.2 PCIe SSD Corsair H100 Windows 10 Professional x64 27" Samsung S27D590C Curved 1080p monitor 
MonitorKeyboardPowerCase
27" AOC I2757FH 1080p monitor Coolermaster QuickFire TK Coolermaster V750 Corsair H440 Black/Red 
MouseMouse Pad
Fallout 4 Steelseries Rival Hyena Agenda 18" mouse mat 
CPUMotherboardGraphicsGraphics
i5-3570k ASRock Z77 Extreme6 Gigabyte GTX 770 Superclocked Windforce Gigabyte GTX 770 Superclocked Windforce 
RAMRAMHard DriveHard Drive
Kingston HyperX T1 G-Skill Ripjaws Sandisk SSD Hitachi Desktar 
Hard DriveHard DriveOptical DriveCooling
Seagate Barracuda Green Western Digital Asus DVD-RW Corsair H100 
CoolingCoolingCoolingOS
Corsair SP 120 Quiet Edition (x2) Bitfenix Spectre Pro LED 140mm White/Red Bitfenix Spectre Pro LED 120mm White/Red (x2) Windows 8.1 Pro 
MonitorMonitorKeyboardPower
AOC I2757Fh 27" IPS LED 1080p monitor Dell E207WFP 20.5'' TFT LCD monitor CM Storm QuickFire TK Cooler Master V-750 Modular 80 Plus Gold 
CaseMouseMouse PadAudio
Cooler Master Storm Stryker Roccat Savu HyenaAgenda 18'' gaming mat JVC HA RX700 
AudioAudioAudioAudio
Logitech G930 Wireless Headset Sound Blaster Z JVC RX-6000V 500W receiver Bose Acoustimass 3 Series III 
OtherOtherOtherOther
SMK LINK Bluetooth 4.0 +EDR Adaptor Logysis Red 12" CCFL Belkin n52te speedpad Logitech Wireless Gamepad F710 
Other
Logitech Extreme 3D Pro 
CPUGraphicsGraphicsRAM
Intel i7 6820HK Intel(R) HD Graphics 530 Nvidia GeForce 980m Hynix DDR4 2133 
Hard DriveOSMonitorPower
1TB HGST 7K1000 7200RPM Windows 10 x64 Home Edition IGZO-IPS TrueLife 400 nits UHD display Dell 240W AC Adapter 
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Alienware 17 R3 Logitech G502 Proteus Core Creative Sound Blaster Recon3Di 
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Overclock.net › Forums › AMD › AMD Motherboards › Asus Screwed me on my RMA!! UPDATED 2/7/2014