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Asus Screwed me on my RMA!! UPDATED 2/7/2014 - Page 3

post #21 of 42
I don't know about their RMA process but their tech support reps are very unknowledgeable. I had an issue with my old hd 6790 not working with the asus mobo I had (even though it worked prior) and their tech support guy I spoke with argued with me that pci-e 2.1 cards wouldn't work on the mobo (m68n-t v2 or something like that). LOL, I had a 9800gtx in there, working, while I was talking to him and he was still arguing with me with that 2.1 cards didn't work. Turned out to be a cmos issue but I really lost faith in asus after that day.
post #22 of 42
Quote:
Originally Posted by Jolly Roger View Post

He was saying that he recommended them in the past.

I know, but he later mentioned that it would be dirty to share the negative feedback to his clients in the future. Its like with other things, if you recommended them in the past and let you down its not bad of you to no longer recommend them and if anyone asks about the change you can just say that they let you down recently and didn't live up to the expectation.
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post #23 of 42
Thread Starter 
Quote:
Originally Posted by defiler2k View Post

I know, but he later mentioned that it would be dirty to share the negative feedback to his clients in the future. Its like with other things, if you recommended them in the past and let you down its not bad of you to no longer recommend them and if anyone asks about the change you can just say that they let you down recently and didn't live up to the expectation.

WEll yeah I suppose you're right... However I was also saying that I am going to warn my past clients about Asus so they don't buy something and deal with this headache.... Even if it does mean I won't do as many repairs, that's fine with me so long as Asus doesn't get another dime from us.
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post #24 of 42
Quote:
Originally Posted by defiler2k View Post

I know, but he later mentioned that it would be dirty to share the negative feedback to his clients in the future. Its like with other things, if you recommended them in the past and let you down its not bad of you to no longer recommend them and if anyone asks about the change you can just say that they let you down recently and didn't live up to the expectation.

I see. wink.gif
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post #25 of 42
Quote:
Originally Posted by raidmaxGuy View Post

WEll yeah I suppose you're right... However I was also saying that I am going to warn my past clients about Asus so they don't buy something and deal with this headache.... Even if it does mean I won't do as many repairs, that's fine with me so long as Asus doesn't get another dime from us.

I would do the the same for clients that Im very active with so I wouldn't hold it against you at all. In this industry building a reputation is hard and being transparent with customers is key and receiving a negative experience from a company that I praise reflects negatively on my professional judgement.
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post #26 of 42
I build computers all the time and the rare time I have to RMA a board no problem at all. whole process takes under 2 weeks for me. I guess maybe you didnt ask any good KT questions is all or got someone bad ( which happens).

EDIT: Support is always a hit and miss with every company

Don't forget you go to support to complain and not say you have a good product lol. Not to mention people will be heard when they complain and not when its working as designed which is expected.
Edited by sebkow - 1/15/14 at 11:43am
post #27 of 42
wow the asus rma service in the states sucks some serious donkey dong compared to the one up here in canada.

i've sent back 2 asus boards and always got a new one in return.
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post #28 of 42
Thread Starter 
Quote:
Originally Posted by Master__Shake View Post

wow the asus rma service in the states sucks some serious donkey dong compared to the one up here in canada.

i've sent back 2 asus boards and always got a new one in return.

I read a review somewhere that some old lady bought an expensive laptop and had to RMA in Canada and it got sent to the states or something and came back busted up and scratched to heck
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post #29 of 42
Quote:
Originally Posted by raidmaxGuy View Post

I read a review somewhere that some old lady bought an expensive laptop and had to RMA in Canada and it got sent to the states or something and came back busted up and scratched to heck

maybe asus sends notebooks to the states?

no idea
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post #30 of 42
I work at a local computer shop and they do this to us all the time. It's quite annoying but their product does work and they work good if they do. but RMA is easy to do but they usually dont fix the product. We have multiple monitors that had the backlights go out and we sent them out and got the same exact product back in the same condition like nothing happened.
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PowerCaseMouseMouse Pad
Antec TruePower 550 Haf 912 Razer Lachesis Razer Goliathus 
Audio
Yamaha R-V703 w/ ATH-M50 
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Blipper
(20 items)
 
First LEGIT Rig!
(17 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 2700K @4.5Ghz (1.32v) Asus Maximus V Extreme Asus Strix GTX 1080 OC Edition Kingston HyperX 8GB 1866 
RAMHard DriveHard DriveHard Drive
Kingston HyperX 8GB 1866 Samsung Evo 840 500GB Seagate Barracuda ST1000DM003 1TB 7200 RPM Western Digital Black 1TB 7200RPM 
Optical DriveCoolingOSMonitor
ASUS DRW-24B1ST Corsair H100i Windows 10 Professional Dell Gaming S2716DG 27" 
MonitorMonitorKeyboardPower
BenQ GW2760HS 27" BenQ GW2760HS 27" Ducky Shine II (Red LED,Cherry MX Blue) CORSAIR Professional Series Gold AX850  
CaseMouseAudioOther
Corsair 650D Logitech G502 Yamaha R-v703 w/ Yamaha Monitors Obbuto Revolution for Desk/Cockpit 
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q9400 P45 Neo-F (MS-7519) NVIDIA GeForce GTX 460  Value Ram 
RAMRAMHard DriveOptical Drive
Value Ram  Value Ram Western Digital Blue some DVDRW 
CoolingOSMonitorKeyboard
Corsair A70 Win 7 Ultimate 64bit Samsung SyncMaster T260 26" Steelseries 6Gv2 
PowerCaseMouseMouse Pad
Antec TruePower 550 Haf 912 Razer Lachesis Razer Goliathus 
Audio
Yamaha R-V703 w/ ATH-M50 
  hide details  
Reply
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Overclock.net › Forums › AMD › AMD Motherboards › Asus Screwed me on my RMA!! UPDATED 2/7/2014