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Asus Screwed me on my RMA!! UPDATED 2/7/2014 - Page 4

post #31 of 42
Not sure if you were aware, ASUS support reps visit this forum and can be helpful... I know it's frustrating.

I took a different approach to my issue when I posted about it a while ago. Your mileage may vary.

OCN - GTX 590 (Stock) up in Smoke

In the end the ASUS rep was helpful and hand assisted my RMA through the system (twice).
post #32 of 42
Thread Starter 
Quote:
Originally Posted by Ghoxt View Post

Not sure if you were aware, ASUS support reps visit this forum and can be helpful... I know it's frustrating.

I took a different approach to my issue when I posted about it a while ago. Your mileage may vary.

OCN - GTX 590 (Stock) up in Smoke

In the end the ASUS rep was helpful and hand assisted my RMA through the system (twice).

I have PMed one of the US Asus reps that is on the forums, awaiting his response.
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post #33 of 42
Thread Starter 
Quote:
Originally Posted by frankth3frizz View Post

I work at a local computer shop and they do this to us all the time. It's quite annoying but their product does work and they work good if they do. but RMA is easy to do but they usually dont fix the product. We have multiple monitors that had the backlights go out and we sent them out and got the same exact product back in the same condition like nothing happened.

Wow, monitors? Something that takes 10 seconds to test before its shipped out? The sad part is I can replace monitor components in about 20 minutes, so why didn't they do it?
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post #34 of 42
Quote:
Originally Posted by raidmaxGuy View Post

Wow, monitors? Something that takes 10 seconds to test before its shipped out? The sad part is I can replace monitor components in about 20 minutes, so why didn't they do it?

Because it was shipped to ASUS and that's what they do.
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post #35 of 42
Quote:
Originally Posted by raidmaxGuy View Post

Wow, monitors? Something that takes 10 seconds to test before its shipped out? The sad part is I can replace monitor components in about 20 minutes, so why didn't they do it?

It gets worse with boards. If you get to specific, it usually doesn't get fixed. Just say the board is DOA and they just send you a new one. lol.
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post #36 of 42
To The OP.

Welcome to the CLUB!!!

http://www.overclock.net/t/1458844/beware-update-1-14-12-asus-is-trying-to-screw-me-over-with-rma-read-my-story

Just take a look at what they are trying to do with me. My incident started last week and I have yet to update that thread with what currently happing with the RMA REP. Just a Major pain in the ass and I can only safely assume it's going to continue on this way for a while.
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post #37 of 42
Thread Starter 
So I just got a board back from RMA again and guess what? IT IS THE SAME EXACT BOARD IVE SENT THEM TWICE!!!!!! mad.gifmad.gifmad.gifmad.gifmad.gifmad.gifmad.gifmad.gifmad.gif

i even set the RMA up thru grunion... He PMed me saying he was going to fail the board in inspection and send something else out to me, but this does not appear to be the case.... So it has been well over a month since I have been able to use this computer and something needs to happen soon or I will be shipping a motherboard smashed into tiny pieces back to Asus....
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post #38 of 42
Quote:
Originally Posted by raidmaxGuy View Post

So I just got a board back from RMA again and guess what? IT IS THE SAME EXACT BOARD IVE SENT THEM TWICE!!!!!! mad.gifmad.gifmad.gifmad.gifmad.gifmad.gifmad.gifmad.gifmad.gif

i even set the RMA up thru grunion... He PMed me saying he was going to fail the board in inspection and send something else out to me, but this does not appear to be the case.... So it has been well over a month since I have been able to use this computer and something needs to happen soon or I will be shipping a motherboard smashed into tiny pieces back to Asus....

Same thing happened to my buddy.
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post #39 of 42
Thread Starter 
Quote:
Originally Posted by Tacoboy View Post

Same thing happened to my buddy.

If youre interested in reading more about it, this thread http://www.overclock.net/t/1467909/asus-really-must-hate-their-customers-my-horror-story/0_50#post_21803701 is more up to date
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Seagate Barracuda Green Western Digital Asus DVD-RW Corsair H100 
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Corsair SP 120 Quiet Edition (x2) Bitfenix Spectre Pro LED 140mm White/Red Bitfenix Spectre Pro LED 120mm White/Red (x2) Windows 8.1 Pro 
MonitorMonitorKeyboardPower
AOC I2757Fh 27" IPS LED 1080p monitor Dell E207WFP 20.5'' TFT LCD monitor CM Storm QuickFire TK Cooler Master V-750 Modular 80 Plus Gold 
CaseMouseMouse PadAudio
Cooler Master Storm Stryker Roccat Savu HyenaAgenda 18'' gaming mat JVC HA RX700 
AudioAudioAudioAudio
Logitech G930 Wireless Headset Sound Blaster Z JVC RX-6000V 500W receiver Bose Acoustimass 3 Series III 
OtherOtherOtherOther
SMK LINK Bluetooth 4.0 +EDR Adaptor Logysis Red 12" CCFL Belkin n52te speedpad Logitech Wireless Gamepad F710 
Other
Logitech Extreme 3D Pro 
CPUGraphicsGraphicsRAM
Intel i7 6820HK Intel(R) HD Graphics 530 Nvidia GeForce 980m Hynix DDR4 2133 
Hard DriveOSMonitorPower
1TB HGST 7K1000 7200RPM Windows 10 x64 Home Edition IGZO-IPS TrueLife 400 nits UHD display Dell 240W AC Adapter 
CaseMouseAudio
Alienware 17 R3 Logitech G502 Proteus Core Creative Sound Blaster Recon3Di 
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post #40 of 42
wow.... the canadian facility is pretty good...

sent back 2 boards got new ones weeks later.
Gaming Rig
(15 items)
 
Sons Rig
(11 items)
 
File Server
(13 items)
 
CPUMotherboardGraphicsGraphics
Core i7 4790K ASUS Z97-WS Gigabyte GeForce GTX 980 Gigabyte GeForce GTX 980 
RAMHard DriveCoolingOS
16 Gb's Mushkin DDR3 @ 1600 MHz Crucial M500 SSD 240gb Coolit ECO C240 Windows 7 Ultimate 
MonitorMonitorPowerCase
ASUS PB287Q 4K Monitor HTC Vive Coolermaster Silent Pro M 1000W Rosewill Blackhawk Ultra 
MouseMouse PadAudio
Razer Deathadder 2013 Steelseries Qck Mass Super Thick Cloth Mouse Pad Genius SW-G2.1 1250 4PC Gaming Speakers 
CPUMotherboardGraphicsGraphics
Core i7 3770k Asus P8Z68 Deluxe Galaxy Geforce GTX 780 Galaxy Geforce GTX 780 
RAMHard DriveCoolingOS
16 Gb's G.Skill DDR3 1866 Crucial M500 SSD 240Gb Coolit ECO C240 Windows 7 Ultimate 
MonitorPowerCase
Benq G2420HD Coolermaster Silent Pro 1000 Watt Deepcool Kendomen 
CPUMotherboardRAMHard Drive
Core i3 2120 Supermicro X9SCM-F 4 Gb Kingston 1600mhz DDR3 ECC 12 Segate 2tb drives (RAID 6) 
Hard DriveHard DriveOSPower
ADATA SP600 SSD 24 Toshiba DT01ACA200 drives (2 RAID 6's) Windows 7 Ultimate 64 bit. OCZ ZT750 Supermicro PWS-665-PQ 
CaseOtherOtherOther
Norco 4020 and Norco 4224 LSI 9260-4i Raid Card Intel RES2SV240 20 port Expander. HP SAS 24 por... Voltaire 410Ex Hca Infiniband HBA 
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Gaming Rig
(15 items)
 
Sons Rig
(11 items)
 
File Server
(13 items)
 
CPUMotherboardGraphicsGraphics
Core i7 4790K ASUS Z97-WS Gigabyte GeForce GTX 980 Gigabyte GeForce GTX 980 
RAMHard DriveCoolingOS
16 Gb's Mushkin DDR3 @ 1600 MHz Crucial M500 SSD 240gb Coolit ECO C240 Windows 7 Ultimate 
MonitorMonitorPowerCase
ASUS PB287Q 4K Monitor HTC Vive Coolermaster Silent Pro M 1000W Rosewill Blackhawk Ultra 
MouseMouse PadAudio
Razer Deathadder 2013 Steelseries Qck Mass Super Thick Cloth Mouse Pad Genius SW-G2.1 1250 4PC Gaming Speakers 
CPUMotherboardGraphicsGraphics
Core i7 3770k Asus P8Z68 Deluxe Galaxy Geforce GTX 780 Galaxy Geforce GTX 780 
RAMHard DriveCoolingOS
16 Gb's G.Skill DDR3 1866 Crucial M500 SSD 240Gb Coolit ECO C240 Windows 7 Ultimate 
MonitorPowerCase
Benq G2420HD Coolermaster Silent Pro 1000 Watt Deepcool Kendomen 
CPUMotherboardRAMHard Drive
Core i3 2120 Supermicro X9SCM-F 4 Gb Kingston 1600mhz DDR3 ECC 12 Segate 2tb drives (RAID 6) 
Hard DriveHard DriveOSPower
ADATA SP600 SSD 24 Toshiba DT01ACA200 drives (2 RAID 6's) Windows 7 Ultimate 64 bit. OCZ ZT750 Supermicro PWS-665-PQ 
CaseOtherOtherOther
Norco 4020 and Norco 4224 LSI 9260-4i Raid Card Intel RES2SV240 20 port Expander. HP SAS 24 por... Voltaire 410Ex Hca Infiniband HBA 
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Overclock.net › Forums › AMD › AMD Motherboards › Asus Screwed me on my RMA!! UPDATED 2/7/2014