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[Official] ASUS Maximus VI Formula Owners Club - Page 22

post #211 of 945
Quote:
Originally Posted by Phibz408 View Post

I can't flash the bios with the GPU in PCIE #1 slot because I get bout output to the monitor. I have to switch back to PCIE #2 slot to flash the bios then move the card back to #1 and hope it works.

Flash it with a USB drive. Put the bios file on the usb stick, rename it to M6F.CAP, plug the USB stick into the ROG Connect USB port on the back, and with the computer off, hold down the button that looks like a chain link until it starts blinking. When it is done blinking, the BIOS is done flashing.
post #212 of 945
Quote:
Originally Posted by Wihglah View Post

Are you flashing from within the BIOS?

Try flashing back to an older BIOS.

Also - "load optimised defaults" before you flash.
Quote:
Originally Posted by WoOkiE FTW View Post

Flash it with a USB drive. Put the bios file on the usb stick, rename it to M6F.CAP, plug the USB stick into the ROG Connect USB port on the back, and with the computer off, hold down the button that looks like a chain link until it starts blinking. When it is done blinking, the BIOS is done flashing.

Thanks for the help guys!

I was using the Bios updater tool from Asus to update.

Here is what I plan to try this evening.

1. reload optimized defaults as wihglah suggested and reload the latest bios again and place gpu in pci-e slot 1.

2. If number 1 does not work, I will load an older version of the Bios onto a usb stick and flash back with the GPU in PCI-E slot 1

3.if 1 & 2 fail to resolve the issue I will remove every connection to the mobo except for psu 1 stick of ram, PSU and Gpu in PCIE slot 1.

4. if 3 does not work I will remove the cpu cooler and check the CPU to ensure it is seated correctly as it can shutdown pci-e lans if it has uneven pressure applied to it.

4 opt 2. If #3 works I will review setting in bios shutdown and plug in 1 ssd boot drive and restart and see if I can egt into windows.
post #213 of 945
Quote:
Originally Posted by Phibz408 View Post


I was using the Bios updater tool from Asus to update.

I've had bad experiences with that. I flash only from inside the bios now.
Edited by Wihglah - 3/13/14 at 10:58am
post #214 of 945
The USB Flash is the most reliable.... don't even have to have a card installed.

Asus' TS mantra of "Update tot he latest BIOS so I can get you off the phone and move onto my next call" is BS.

The think should work as it came in the box. You might mention that when you search the web hordes of people with 13xx, 12xx, 11xx, 10xx and 09xx have gone back to 0804 because of stability issues..... not that they will pay any attention, .... they will just say you can't get support if you not on latest BIOS.... problem solved, theirs anyway ... they get you off the phone. This is one of the reasons I think they no longer list what the new BIOS fixes.... so they can cut off any statement about that you are not affected by the "fix".

I'd put the card in where it belongs, install the new BIOS using Flashback ...... turn on the machine and while booting call TS and keep them on phone till it's working or you get RMA.
911 Carrera
(20 items)
 
  
CPUMotherboardGraphicsRAM
Intel w/ EK Supremacy Cooling Block - Clean P... Asus Maximus VI Formula 2 x Asus GTX 780 DCII w/ EK Full Cover Blocks a... Mushkin Red Line Ridgeback 2 x 8GB DDR302400 10... 
Hard DriveHard DriveOptical DriveCooling
2 x SAMSUNG 840 Pro Series MZ-7PD256BW 2.5" 256GB (2 x Seagate ST2000DX001 2TB 7200 RPM 64MB Cach... Asus BW-12B1ST/BLK/G/AS Blue Ray Writer 1 x Alphacool NexXxoS XT45-420 + 1 x Alphacool ... 
CoolingCoolingCoolingCooling
1 x Swiftech 35x2 w/ Heatsink and NB Fan EK -MultiOption RES X3 250 White Acetal Reservoir 5 x PH-F140SP_BK_BLED + 5 x PH-F140SP_BK E22 Rigid 10/12 Acrylic Tubing and Bitspower Ma... 
CoolingOSMonitorKeyboard
2 x Reeven Six Eyes Fan Controller Windows 7 64 Bit Professional OEM ASUS VG248QE Black 23" 144 Hz Monitor Logitech G19s 920-004985 
PowerCaseMouseAudio
Seasonic X-1250 Phanteks Enthoo Primo Ultimate Chassis Asus RoG GX950 Laser Mouse  Logitech Z5500 
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911 Carrera
(20 items)
 
  
CPUMotherboardGraphicsRAM
Intel w/ EK Supremacy Cooling Block - Clean P... Asus Maximus VI Formula 2 x Asus GTX 780 DCII w/ EK Full Cover Blocks a... Mushkin Red Line Ridgeback 2 x 8GB DDR302400 10... 
Hard DriveHard DriveOptical DriveCooling
2 x SAMSUNG 840 Pro Series MZ-7PD256BW 2.5" 256GB (2 x Seagate ST2000DX001 2TB 7200 RPM 64MB Cach... Asus BW-12B1ST/BLK/G/AS Blue Ray Writer 1 x Alphacool NexXxoS XT45-420 + 1 x Alphacool ... 
CoolingCoolingCoolingCooling
1 x Swiftech 35x2 w/ Heatsink and NB Fan EK -MultiOption RES X3 250 White Acetal Reservoir 5 x PH-F140SP_BK_BLED + 5 x PH-F140SP_BK E22 Rigid 10/12 Acrylic Tubing and Bitspower Ma... 
CoolingOSMonitorKeyboard
2 x Reeven Six Eyes Fan Controller Windows 7 64 Bit Professional OEM ASUS VG248QE Black 23" 144 Hz Monitor Logitech G19s 920-004985 
PowerCaseMouseAudio
Seasonic X-1250 Phanteks Enthoo Primo Ultimate Chassis Asus RoG GX950 Laser Mouse  Logitech Z5500 
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post #215 of 945
Quote:
Originally Posted by JackNaylorPE View Post

The USB Flash is the most reliable.... don't even have to have a card installed.

Asus' TS mantra of "Update tot he latest BIOS so I can get you off the phone and move onto my next call" is BS.

The think should work as it came in the box. You might mention that when you search the web hordes of people with 13xx, 12xx, 11xx, 10xx and 09xx have gone back to 0804 because of stability issues..... not that they will pay any attention, .... they will just say you can't get support if you not on latest BIOS.... problem solved, theirs anyway ... they get you off the phone. This is one of the reasons I think they no longer list what the new BIOS fixes.... so they can cut off any statement about that you are not affected by the "fix".

I'd put the card in where it belongs, install the new BIOS using Flashback ...... turn on the machine and while booting call TS and keep them on phone till it's working or you get RMA.

Yeah I got them to do RMA for me last night, I am just holding out, I really don't want to be without my board for that long unless the PCI-E is really shot, not to mention the horror stories from the ASUS RMA process. I'm racking my brain to get it resolved without the rma, the last thing I want is asus to send me a refurbished board to replace my brand new one that i had to pay retail price for just 5 weeks ago... that's absurd!
post #216 of 945
Rma it is. Tryd everything I could and could not get to bios. Had continual 64 and 99 q codes no matter where I put my ram. Had everything removed except cpu, cooler and ram and no go. Checked the board when I removed the cpu and no bent pins. I have no clue.
post #217 of 945
Quote:
Originally Posted by Phibz408 View Post

Rma it is. Tryd everything I could and could not get to bios. Had continual 64 and 99 q codes no matter where I put my ram. Had everything removed except cpu, cooler and ram and no go. Checked the board when I removed the cpu and no bent pins. I have no clue.

Man, that stinks. First takes forever to get the case, now this.
post #218 of 945
I feel for you having to RMA your board. I just got my Maximus V Formula back from Asus, and the return packaging was a joke. The pcb got scuffed up because of it and they didn't return the two covers for my waterblock. Two emails and a chat with an online rep has got me nowhere. I love Asus, but their RMA department needs some help.
Nostromo
(14 items)
 
  
CPUMotherboardGraphicsRAM
i7 8700K Asus Maximus X Hero EVGA GTX 1080ti Black 32GB G.Skill 2400 
Hard DriveHard DriveCoolingOS
Samsung Pro 950 M.2 Samsung 960 M.2 Corsair H100i Win 10 
MonitorKeyboardPowerCase
Asus PG348Q Corsair Strafe RGB Corsair AX1200i ThermalTake View 27 
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Corsair Strafe RGB Creative Labs Sound Blaster Z 
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Nostromo
(14 items)
 
  
CPUMotherboardGraphicsRAM
i7 8700K Asus Maximus X Hero EVGA GTX 1080ti Black 32GB G.Skill 2400 
Hard DriveHard DriveCoolingOS
Samsung Pro 950 M.2 Samsung 960 M.2 Corsair H100i Win 10 
MonitorKeyboardPowerCase
Asus PG348Q Corsair Strafe RGB Corsair AX1200i ThermalTake View 27 
MouseAudio
Corsair Strafe RGB Creative Labs Sound Blaster Z 
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post #219 of 945
Quote:
Originally Posted by Doc3379 View Post

I feel for you having to RMA your board. I just got my Maximus V Formula back from Asus, and the return packaging was a joke. The pcb got scuffed up because of it and they didn't return the two covers for my waterblock. Two emails and a chat with an online rep has got me nowhere. I love Asus, but their RMA department needs some help.

All I have to say is that I am not one for injustice, I am understanding of certain issues but I assure you I will make their lives a living hell if they try a screw me.

I had to do it recently and in the end the company made things right and I have no hard feelings now, it just sucks that I needed to escalate it to the level of putting them on blast in multiple social media venues and forums as well as BBB and other sites and keep constant record of the lies and misinformation they where spreading. I have found that the majority of the company's that have these issues don't care so much about customer satisfaction or service, as long as you don't let the whole world in on their dirty little secrets.

I have already chatted with Asus support a few times about how ridiculous it is that they would send me a refurbished product to replace my 6 week old motherboard that I paid full retail price for, that's like stealing $100 straight outta my pocket not to mention the shipping cost that's incurred. They tried to reassure me that the majority of the time the issues can be fixed and a replacement is not necessary.

I have taken pics of the board inside the packaging in order to refute any un-warranted claims of physical shipping damage or whatever they may try to get out of fixing this issue.

I just want a new board that works and doesn't look like it has been kicked down the street. Apparently this might be to much to ask from Asus, but we will have to wait and see I really hope my gut feeling is wrong.

Eidt: Doc3379: use escalation tactics like they do. You have emailed, you have chatted, now it's time to make calls. If calls are not returned or expectations are not met in a timely manner move it up again call back and ask for a manager etc etc. the final straw is posting to BBB and similar to get a response, The PR people hate to see negative reviews of the company. The key is to stay calm and state the facts every time, take notes of times, and dates that have been promised for return calls or emails as well as agent names so you can call them out on those as well, when they see that the total customer experience is crap they have to fold... how long did the process take for you?
Edited by Phibz408 - 3/14/14 at 12:58pm
post #220 of 945
Quote:
Originally Posted by Phibz408 View Post

Rma it is. Tryd everything I could and could not get to bios. Had continual 64 and 99 q codes no matter where I put my ram. Had everything removed except cpu, cooler and ram and no go. Checked the board when I removed the cpu and no bent pins. I have no clue.

Stupid question, but you DID try different ram, correct?
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