Originally Posted by NKrader
i would have loved to see what their customer service was like in the past being that newegg customer service currently is easily at least 3x better than any customer service ive ever delt with, in my life.
I find Newegg customer service has become a complete joke for the last few years. same with their deal.
just compare black friday & cyber monday deals a few years ago to last years 'deals'. daily deals & shell shocker
are only interesting once in a blue moon.
Newegg doesn't need to have deals anymore. now, that they have run all the mom-and-pop computer stores out of business.
I gladly give NCIX, superbiiz, Amazon by Micro Center my business. Same thing happened to Fry's a few years ago.
How many people contact Newegg about Xigmatek USA not fore-filling their Mail-In Rebates. Month after Month
Newegg put Xigmatek products on sale with free after rebate ads. And people complain about Tiger Direct.[lifehacker] Where Should I Buy Parts When I Build a PC?
Their return policy and customer service is a little more up in the air. One tour of Yelp or Consumer Affairs would confirm their reputation as a company with horrible customer service and returns, but when we asked you guys on Twitter and Google+, your experiences were pretty positive across the board. We have heard the occasional stories of people being charged restocking fees for defective products and things like that, but overall we haven't heard enough to not recommend them.
That said, their return policy is quite complicated, so you should definitely give it a read. It's very long and each product has its own rules on when and how you can return it, which can make things like that a bit of a pain. If you don't like Newegg, Tiger Direct is similar in selection, but without the super powerful search