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post #21 of 31
Quote:
Originally Posted by Chimera1970 View Post

They wouldn't have to pay a second time had they made back-up disks in the first place. The entire blame falls on the customer for that reason.

And companies that "sidestep" EULAs are breaking the law, if they get caught, they will (1) get into some serious trouble, and (2) cause concern among their customer base. You never know who walks into your business to "test" you out nowadays, a lot of companies do go around to see if they can catch companies that have unlicensed copies of their software (I know, my brother works for a company that does just that...)

My main concern was that the OP is doing this as a representative of his business, not for a personal computer. I wonder if his boss or business owner would be OK with it? He did state though that he wants to keep this entirely legal so I'm not blaming him at all. As far as your own personal computers are concerned, you can do what you want smile.gif
While what you say is the most legit thing to do, it's also absolutely ridiculous. That MS apparently has a "too bad, give us another 100 bucks" mentality just goes to show how little they care about consumers. I'm glad I didn't upgrade to 8, and will hold on to my glorious retail Windows 7 license key until the end of time. MS can die in a fire.
post #22 of 31
I'm still shocked there putting it in the BIOS now....the key....I always thought the world was flat and windows was third party software :S
post #23 of 31
Quote:
Originally Posted by Chimera1970 View Post

After reading some of the "suggestions" on here, I can see why Microsoft went that route biggrin.gif

You really need to tell your customer that they need to purchase a brand new copy of Windows 8. If they don't, there's not much you can do to help them as it was their own fault for not doing a backup disk in the first place.

As someone who was a repair tech at a friends dads PC shop for 2 summers while in high school i can tell you this right now that will not fly with anyone that would take their pc to a repair store in the first place. New Windows 8 key is around $150-200, we charged $110 for clean windows re installs, and the in OP's case a new hdd is around $100 witht he repair store markups so total invoice would have been around $400 at the cheapest, most of their laptops only cost $400-500 brand new, so they would just say no, don't do the repairs and go to wal-mart and buy a whole new machine, and you as the shop, just wasted several hours of labor and get no money at all.
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post #24 of 31
Quote:
Originally Posted by ShortySmalls View Post

As someone who was a repair tech at a friends dads PC shop for 2 summers while in high school i can tell you this right now that will not fly with anyone that would take their pc to a repair store in the first place. New Windows 8 key is around $150-200, we charged $110 for clean windows re installs, and the in OP's case a new hdd is around $100 witht he repair store markups so total invoice would have been around $400 at the cheapest, most of their laptops only cost $400-500 brand new, so they would just say no, don't do the repairs and go to wal-mart and buy a whole new machine, and you as the shop, just wasted several hours of labor and get no money at all.

About a hundred: http://www.amazon.com/Windows-8-1-System-Builder-64-Bit/dp/B00F3ZN2W0/ref=sr_1_4?ie=UTF8&qid=1393615299&sr=8-4&keywords=windows+8

I do wish OEMs still included CDs / DVDs... but their research showed that most of them were thrown away by PC buyers anyway... (it figures, right?)

And yea.. Wal-Mart (and similar) PC's are pretty much throwaways anyway... they would do better to spend a little more up-front, get better hardware.. and take better care of it.

just call the manufacturer... and have them over night a disk.. might cost $25 to $50 dollars. Charge that to the customer... and (techs, pc shop, whatever).. make an ISO of that disk for next time you run into this with that brand of pc). I have a lot of stuff from Technet... which they have killed off now... but it was a great resource for computer professionals when it was around.

I had a successful consulting business in a small town in New Mexico for years (until the ex-wife wanted part of it)... and dealt with similar problems as this quite often. You just deal with it.. and get it done. You do it legally, or you are opening yourself up to a world of hurt. I worked with a lot of grandma's, hobbyists, ranchers, (i.e. not super computer literate people) etc... as well as my corporate clients... and they will all understand what you are telling them, if you put it to them in a way they can understand it. They may not like it.. but that is the way things are.
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post #25 of 31
Quote:
Originally Posted by cgipson1 View Post

About a hundred: http://www.amazon.com/Windows-8-1-System-Builder-64-Bit/dp/B00F3ZN2W0/ref=sr_1_4?ie=UTF8&qid=1393615299&sr=8-4&keywords=windows+8

I do wish OEMs still included CDs / DVDs... but their research showed that most of them were thrown away by PC buyers anyway... (it figures, right?)

And yea.. Wal-Mart (and similar) PC's are pretty much throwaways anyway... they would do better to spend a little more up-front, get better hardware.. and take better care of it.

just call the manufacturer... and have them over night a disk.. might cost $25 to $50 dollars. Charge that to the customer... and (techs, pc shop, whatever).. make an ISO of that disk for next time you run into this with that brand of pc). I have a lot of stuff from Technet... which they have killed off now... but it was a great resource for computer professionals when it was around.

I had a successful consulting business in a small town in New Mexico for years (until the ex-wife wanted part of it)... and dealt with similar problems as this quite often. You just deal with it.. and get it done. You do it legally, or you are opening yourself up to a world of hurt. I worked with a lot of grandma's, hobbyists, ranchers, (i.e. not super computer literate people) etc... as well as my corporate clients... and they will all understand what you are telling them, if you put it to them in a way they can understand it. They may not like it.. but that is the way things are.

So still if your paying $100 for the windows 8 copy, we charged $110 for re install, and around $100 (with markup) for a new laptop drive, your total invoice would be no less then $300, which on a $400 laptop you would have to be crazy to pay that much simply because your HDD went bad.

OP does this customers laptop not have a warranty? Something new enough for it to have windows 8 installed should still be under some sort of warranty, tell your customer your only option is to send the product in for warranty work, which will mean they will not have to pay for the new drive, and a new copy of windows the warranty should re install windows, and do all the labor. If they are not ok with this, explain to them you will have to wait for a OEM dvd to come, which would take a week or more, if they say no then your really not going to get much more out of it unless you do it illegally since your windows dvd didn't take the product key from the BIOS.
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post #26 of 31
Quote:
Originally Posted by ShortySmalls View Post

So still if your paying $100 for the windows 8 copy, we charged $110 for re install, and around $100 (with markup) for a new laptop drive, your total invoice would be no less then $300, which on a $400 laptop you would have to be crazy to pay that much simply because your HDD went bad.

which is why I said:

just call the manufacturer... and have them over night a disk.. might cost $25 to $50 dollars. Charge that to the customer... and (techs, pc shop, whatever).. make an ISO of that disk for next time you run into this with that brand of pc).

If you are going to quote me to make a point.. at least quote All of what I said... wink.gif
Edited by cgipson1 - 2/28/14 at 12:01pm
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post #27 of 31
Thread Starter 
Quote:
Originally Posted by Chimera1970 View Post

They wouldn't have to pay a second time had they made back-up disks in the first place. The entire blame falls on the customer for that reason.

And companies that "sidestep" EULAs are breaking the law, if they get caught, they will (1) get into some serious trouble, and (2) cause concern among their customer base. You never know who walks into your business to "test" you out nowadays, a lot of companies do go around to see if they can catch companies that have unlicensed copies of their software (I know, my brother works for a company that does just that...)

My main concern was that the OP is doing this as a representative of his business, not for a personal computer. I wonder if his boss or business owner would be OK with it? He did state though that he wants to keep this entirely legal so I'm not blaming him at all. As far as your own personal computers are concerned, you can do what you want smile.gif

Just to reiterate that I know the score and I am not, and will not, do anything illegal.
Quote:
Originally Posted by Chimera1970 View Post

That would be THEIR problem, not yours

I wish that were the case. Their fault or not, it still gives my business a giant kick below the belt as it means that I will lose a lot of work...most people don't care for the details or the inner workings of a computer - they just want their laptop fixed ASAP and for less than 2/3rds of the cost of a new budget model. - In my experience, if the cost to repair is £225 and a new laptop is £300, most customers will just go out and buy new, which is of course what Microsoft wants. rolleyes.gif
Quote:
Originally Posted by Chimera1970 View Post

And you could easily find Windows 8 a lot cheaper than what you'd pay for a new laptop.

...I think you misunderstand: Here is what the job entails:

- Replace faulty HDD
- Obtain genuine licence (laptops with Windows 8 if no recovery partition / media present)
- Reinstall Windows + updates / service packs + programs
- Recover data (Documents, Pictures, Music etc. etc.) from faulty HDD and copy it to the appropriate places on the new drive
- Set-up the computer (settings etc.) so that the not-very-advanced user can find their way around (some people can't get on the Internet without massive IE icons everywhere!)

If all of that equals close to the cost of a new basic laptop (which it would do if you had to buy a new Windows licence / pay for recovery media), the majority of customers would rather pay another £50 or so and get a brand new Celeron POS (even if you explain that their current laptop is a better specification, fixing it would leave them with a better computer and that they would still need to transfer their data onto a new machine).
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post #28 of 31
Thread Starter 
Update: We've now found a way around this problem. Although the product keys stored in a laptop BIOS are not accepted by the Windows Setup program on an OEM disk, they will activate an install from an image created using a system running an OEM copy of Windows 8.

I don't know why Microsoft want to make it so difficult to replace your HDD and reinstall your OS. - I thought they wanted to discourage piracy but I can see this having exactly the opposite effect. rolleyes.gif
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post #29 of 31
You DID make a copy of that OEM disk, right? wink.gif

Glad you got it ifixed!
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post #30 of 31
Thread Starter 
Quote:
Originally Posted by cgipson1 View Post

You DID make a copy of that OEM disk, right? wink.gif

Glad you got it ifixed!

When I said "OEM", I meant generic OEM rather than branded (e.g. Asus, Dell etc. etc.). wink.gif

- If we'd have ordered a disk from the manufacturer, we'd still be waiting on it now. thumbsdownsmileyanim.gif
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