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Random Shutdown and Now Won't Go to Windows - Need Help

post #1 of 11
Thread Starter 
All, I'm need of some trouble shooting help here. I got back from shopping today and when I went to my computer (see the sig line for components) it started just shutting down and starting back up continuously. I pulled the plug on the PSU and pulled off the side panel. When I tried to start it back up it did start and then Windows tried to repair the boot disk. It was running and I went off to do something else. When I returned the screen was black with the mouse cursor showing. Cursor would not move and I tried the keyboard shortcut to turn off the computer normally but that would work either. I can get into the bios OK and all the fans are running, temperatures are fine and the voltages from the PSU appear to be in spec as well. Would this be a SSD failure? It's not that old.

Any advice for testing things would be welcome!!!! TIA
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post #2 of 11
Thread Starter 
Bump

I removed the video card to see if I could get to windows from the CPU graphics and it still only goes just past the Windows splash screen and then I just get the same black screen and a moose pointer that doesn't move. Would really like some suggestions. Is it worth trying to reinstall Windows? All my data files are backed up. Don't have any spare parts and we have a snow storm on the way so I won't be able to go to micro center tomorrow. Everything in the build is less than a year old

EDIT: Also cannot boot into safe mode without the same thing happening.
Edited by Alan G - 3/2/14 at 2:27pm
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post #3 of 11
This is an interesting problem, could be a couple things that happened. You mentioned snow storm on the way? Im wondering if there was some sort of surge in power and the psu took the grunt of it, maybe currupting the ssd? Just mentioning that as something to be mindful of.

If you have no data to worry about, and no spare parts, just reinstall windows and see what happens. If things seem ok, sweet but observe operation and see what happens in the near future. It could be an SSD issue or a few other things.

edit:
Oh also check your psu connections and to see if any wires are shorted against the chassis. I had a pci-e cable get pinched on a case before that would cause the psu to shut down at a certain part of the booting process. Doesnt seem like what you have but worth checking.
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post #4 of 11
Thread Starter 
Yes, it's weird. System is plugged into a UPS and we've had lots of bad weather and nothing ever happened. Just now I was able to get into Bitdefender and scanned everything and it comes up clean. When I put the Windows disk in and try to do a repair it shows an E: drive but no C: drive which is rather strange as I just have two drives on the machine. The E: drive has no system restore points which of course if wrong as Windows creates restore points all the time.

All the wires are fine as the system has been running for about 14 hours/day since I built it last March. A week ago (maybe longer) I got a random shutdown and restart but everything stayed normal until today.
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post #5 of 11
Assuming it's not the PSU, let's try to narrow the problem. Suggestions:
- Try the Sammy in a different port. Also use a different SATA cable.
- Remove the SSD all together and try to install Windows on the WD drive.
- Remove Power cord and press the power button for 20 seconds.
- Update Bios.
- Update Sammy FW.

Windows must be reinstalled to do any in-depth troubleshooting.
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post #6 of 11
Thread Starter 
@eXXon - thanks for the suggestions. I have a larger Samsung that will come with the PSU tester on Wednesday so I'll install Windows on that one to do the trouble shooting. I've been meaning to upgrade the SSD anyway so this gives me the perfect excuse. I don't want to do much until I am sure that the PSU is stable since random problems could continue if it isn't fortunately I don't need the PC for everyday stuff. I can try the power cord thing though, hadn't thought of it.wink.gifwink.gif
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post #7 of 11
Think Exxon covered anything else I could think of. Swapping data cables would be easy. Good luck and keep us posted thumb.gif
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post #8 of 11
Thread Starter 
Quote:
Originally Posted by 66racer View Post

Think Exxon covered anything else I could think of. Swapping data cables would be easy. Good luck and keep us posted thumb.gif
Need to wait for the snow to quit. Washington DC gets paralyzed with snow and even though I have an SUV, it's not safe driving.wink.gif

I am able to get to the command prompt and tried sfc /scannow; problem is that it says a system scan is pending and I need to reboot to get into windows for it to finish. Of course it won't full boot into windows.mad.gif
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post #9 of 11
Thread Starter 
Good news on the PSU; all the voltages were right on spec so it was not the Seasonic that caused the problem. Unfortunately I made the mistake of putting my system image (which I didn't religiously update) on an external HDD and apparently you cannot restore the system from it using Nova Backup software. The Samsung SSD was corrupted in any event would not go to Windows to complete the repair (perhaps a driver/drivers would not load) and it was not clear whether it was "toast" or not. I installed a new 840 EVO SSD and reinstalled Windows and am now reinstalling all my programs. I don't know what caused the system to go wacky. I'm going to check out the old Samsung drive this weekend to see if it's still usable and if so, I can use it as a scratch drive. I didn't want to fool around with the BIOS since I don't OC with this system and all the MoBo drivers were up to date. We'll see what happens.

thanks to those of you who offered suggestions!
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post #10 of 11
as far as the original cause... this sounds like a virus that used to be kicking round that caused an infinite boot loop
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