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Steelseries sensei pls help

post #1 of 2
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Hello guys i bought steelseries sensi and i have next problem when i switch on mouse no reaction download drivers next windows says me unknown device and i cant do anything mouse dont have light only LCP have lights and says upgrading... v1.13 one guy says me they have problems with upgrade but i cant do they get on 41% and crashes what i need to do pls help i live in Georgia and cant give back this mouse

P.s sorr for my bad english
post #2 of 2
Quote:
Originally Posted by Meskhi View Post

Hello guys i bought steelseries sensi and i have next problem when i switch on mouse no reaction download drivers next windows says me unknown device and i cant do anything mouse dont have light only LCP have lights and says upgrading... v1.13 one guy says me they have problems with upgrade but i cant do they get on 41% and crashes what i need to do pls help i live in Georgia and cant give back this mouse

P.s sorr for my bad english

Unfortunately, this is a typical problem with the Sensei. In my experience with the mouse, it sometimes just doesn't work with certain pc builds. You can try a different Sensei to see if it has the same problem. Maybe it's just a bad mouse.

You can try to do the firmware upgrade from a different PC to see if will go through successfully there. If not, you may just be out of luck.
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