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Lacie NAS dropping from my network

post #1 of 8
Thread Starter 
Hey guys. First time poster here so don't shoot me. I'm trying to keep my Lacie d2 Network 2 NAS from unmounting on my network. I have it connected via ethernet to my Asus EA-N66R router. My NAS keeps disappearing from my network but its on and lit up properly. If I power cycle it, it will show up on the network for X amount of time before its not seen anymore. Any ideas? I'm guessing this is an Asus issue with the IP address but I need some help spelling out what I should do. I have everything set up as Dynamic I believe.

Sorry this is so entry level but I've tried Asus and Lacie for support but both point to the other as the issue.
post #2 of 8
will another device stay connected on the same port with the same cable?

can you configure the lacie's port settings for speed and duplex? and possibly force both the lacie and switchport to the same settings?

can ou maybe include information like this is lacie/asus have already had you try?
post #3 of 8
Could it be a bad patch cable? Working in a high traffic environment with 2k+ computers (call center), checking the patch cable is pretty close to the top in our diagnostic process.
    
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post #4 of 8
Thread Starter 
I've replaced the power strip.

All other devices stay connected.

Router still recognizes the Lacie on the network but I can't access it. It's still lit green on the Ethernet cable too.

I can get it to work inconsistently which leads me to believe its a NAS issue and not my network. Perhaps it is the power issue I've read about but seems bogus that it still persists after I replaced the power adapter.

For example I can get it up and running but a few hours later I can't access it but can see it on my router's GUI interface that it exists on the network still. I also can't power down the NAS unless I hard power cycle it when this happens.

I have an Asus AC66u that has a ton of functionality but I just don't know if it's the router or the NAS at this point.
post #5 of 8
Have you tried replacing the ethernet cable? Intermittent computer issues are really hard to track down. Though it may seem random to us, there is always a specific reason or thing that causes the problem. A short in the wire that changes when it get's bumped would easily explain why it drops out at times. Xinoxide's advice to try another device with the same port/cable is sound, because that would rule out the device or the network.
post #6 of 8
Quote:
Originally Posted by 1Kaz View Post

Warning: Spoiler! (Click to show)
Have you tried replacing the ethernet cable? Intermittent computer issues are really hard to track down. Though it may seem random to us, there is always a specific reason or thing that causes the problem. A short in the wire that changes when it get's bumped would easily explain why it drops out at times. Xinoxide's advice to try another device with the same port/cable is sound, because that would rule out the device or the network.


That's what I had stated. Except, I used the proper term.
    
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post #7 of 8
Quote:
Originally Posted by legoman786 View Post

That's what I had stated. Except, I used the proper term.

I apologize if it came across as stepping on your toes. PharmerGuy posted a response after your message, which means he hasn't solved the problem. He also didn't list your solution as something that he tried. Having worked in customer service for several years, I've found that it can be worth restating things and explaining the reasoning behind it.
post #8 of 8
Quote:
Originally Posted by 1Kaz View Post

I apologize if it came across as stepping on your toes. PharmerGuy posted a response after your message, which means he hasn't solved the problem. He also didn't list your solution as something that he tried. Having worked in customer service for several years, I've found that it can be worth restating things and explaining the reasoning behind it.

I did not feel that you had stepped on my toes at all. I am currently in a role that more or less is customer service.

I don't know what I was thinking when I made that post, however, I feel that is was me that was out of line. So, I should be the one apologizing.

In any case, OP did not state that he had tried replacing the patch cable in his troubleshooting process.
    
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