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[The Register] Dell charges £16 TO INSTALL FIREFOX on PCs – Mozilla is miffed - Page 6

post #51 of 72
I think Mozilla actually has a case, based on the verbiage in their license.
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post #52 of 72
building a PC from scratch i understand having someone else do it for you (i'm guilty of this) but, installing Firefox? Come on its only a click away in IE to get it, this is not THAT hard that it has to be charged as a service for it.
     
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post #53 of 72
Quote:
Originally Posted by pcfoo View Post

Wow ppl are over-reacting...
You ask for something that will alter the production line - even the slightest - means increased cost, lost time etc.

And even if it didn't, they have their own rights to charge for w/e the want. After all they are including a 3rd party software that is INSANELY easy to install yourself, yet when installed by them makes them subject to scrutiny, raises the possibility for providing support hours around it etc etc.
Its a big business, thousands and thousands clients...if you start increasing the costs indirectly for all of them, it gets out of hand...
They don't sell the software, they sell what they think the software will cost them in the long run + profit ofc. There is a profit margin for everything.

I don't see people arguing when buying cars etc, that this extra here or that extra there should be charged by the unit weight in plastic or paint etc...but the markups you see for extra equipment follow exactly the same logic: companies prefer to have 2-3 trims and be done...and pricing reflects that: going for individual options, in the long run is almost identical with getting a step-up to the full package.

It is the way the article is pushing that Dell is actively pressing customers for the "service".
Support is an entirely different thing, customer asks for assistance.
Even with cars you generally ask for the additional options, directly if not indirectly such as "does it come with this". - and yes I argue everything about a price of car when purchasing.

Dell may be legally in the right with this but it is taking advantage of customers. I think it would be different if they offered a "software solution package" which came with a service fee and offered Firefox.

I also think the article is a bit sensational.
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post #54 of 72
Quote:
Originally Posted by DF is BUSY View Post

It still amazes me how many users out there don't know how to install a simple program on their computer.

amazing, yet extremely disappointing.

I agree 1000%. I think you should have to have a license or a cert to even OWN a computer.

"I click on the E button and that gets me on the internet, but it isn't working. HALP."
post #55 of 72
Quote:
Originally Posted by DF is BUSY View Post

It still amazes me how many users out there don't know how to install a simple program on their computer.

amazing, yet extremely disappointing.

The funny part about this statement is the people that cannot install simple programs on their own somehow are the ones who get infected with viruses that are so bad they require a reimage.
post #56 of 72
The cost is probably allocated towards technical support. ANything Dell installs on its systems it has to provide support for. So if customers start calling about technical support questions for Firefox Dell needs to have people to do that.

That said I think it's dumb.
post #57 of 72
Quote:
Originally Posted by Zhood View Post

Sounds like it's for people that barely know how to use a computer to access the internet, let alone installing a whole program(lol). To me it seems a little farfetched, but to be honest it does take time to make an image.

For example:
Lets say Dell has 25 different laptop/desktop line-ups. Each would most likely need to have a different image because there will be at least one piece of hardware is different from the others, if not why would they sell it as a different model? Creating those images will take a good amount of time, for Dell let us say it takes 2 hours to do the whole process of creating the image and putting it on the computer. Now you have to think about all the different configurations that one model can have. Different hardware/software/etc. that will effect that image. That means that you also need to create ANOTHER image for each subset, or configuration. So if each laptop has a possibility of having 4 different configurations, that would be 100 different images in total. This means that every time an image is declared outdated and an updated image needs to be created, they have to put 200 hours of labor into creating and applying this image to systems. So now let's say they have to update these images once a month. One of the configurations you can choose is to have Firefox included, which would mean a different image from the rest, for every computer in their line-up.
Of course this example is based off of fictional numbers, just for the purpose of trying to show you why it is legitimate to charge for this service.

Do you kind of see the picture?


However,a lot of these different configs are just amount of memory or what type of video card/HDD/SSD are installed,its not like they all need different drivers is it?
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post #58 of 72
Quote:
Originally Posted by nepas View Post

However,a lot of these different configs are just amount of memory or what type of video card/HDD/SSD are installed,its not like they all need different drivers is it?

Windows Deployment services allow you to have driver groups. The machine being imaged is deployed the appropriate drivers based upon what devices are installed and other criteria specified by the deployment configuration.

Since deployment images are generalized before they are created, this allows one image to work on any combination of hardware with very minimal effort. Pretty nice, really.

I'd be willing to bet that Dell has a relatively low number of different images that are constantly updated as necessary.

Ever wonder why you get a computer with hugely outdated 3rd party software? Now you know... smile.gif
Edited by SectorNine50 - 3/6/14 at 11:25am
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post #59 of 72
Quote:
Originally Posted by SectorNine50 View Post

Windows Deployment services allow you to have driver groups. The machine being imaged is deployed the appropriate drivers based upon what devices are installed and other criteria specified by the deployment configuration.

Since deployment images are generalized before they are created, this allows one image to work on any combination of hardware with very minimal effort. Pretty nice, really.

I'd be willing to bet that Dell has a relatively low number of different images that are constantly updated as necessary.

Ever wonder why you get a computer with hugely outdated 3rd party software? Now you know... smile.gif


That was my point.

thumb.gif
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post #60 of 72
I'd imagine the images are really only specific for the motherboards as those are locked to Dell specs. I bet a lot of other device drivers are wrapped up in either the Motherboard chipset packages or Windows driver library.
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