Originally Posted by pcfoo
Wow ppl are over-reacting...
You ask for something that will alter the production line - even the slightest - means increased cost, lost time etc.
And even if it didn't, they have their own rights to charge for w/e the want. After all they are including a 3rd party software that is INSANELY easy to install yourself, yet when installed by them makes them subject to scrutiny, raises the possibility for providing support hours around it etc etc.
Its a big business, thousands and thousands clients...if you start increasing the costs indirectly for all of them, it gets out of hand...
They don't sell the software, they sell what they think the software will cost them in the long run + profit ofc. There is a profit margin for everything.
I don't see people arguing when buying cars etc, that this extra here or that extra there should be charged by the unit weight in plastic or paint etc...but the markups you see for extra equipment follow exactly the same logic: companies prefer to have 2-3 trims and be done...and pricing reflects that: going for individual options, in the long run is almost identical with getting a step-up to the full package.
It is the way the article is pushing that Dell is actively pressing customers for the "service".
Support is an entirely different thing, customer asks for assistance.
Even with cars you generally ask for the additional options, directly if not indirectly such as "does it come with this". - and yes I argue everything about a price of car when purchasing.
Dell may be legally in the right with this but it is taking advantage of customers. I think it would be different if they offered a "software solution package" which came with a service fee and offered Firefox.
I also think the article is a bit sensational.