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[USA Today] Staples closing 225 stores amid online focus

post #1 of 44
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*Not sure if this should have been Hardware or Tech news, but since they sell a lot of hardware I have put it here*

SOURCE
Quote:
Staples said Thursday it will close 225 stores by the end of 2015 amid falling fourth-quarter revenue as sales increasingly shift online.

in morning trading, its stock is tanking, down nearly 16% to $11.27.

My issue with Staples, and a lot of brick and mortar stores, is they have simply ignored and/or refused to change with the times. Online sales isn't something new, it isn't something that just happened, it has being going on for decades now. I have been buying online for just over 20 years myself, yet here we are in 2014 and companies are still being surprised by online sales.

Really?

Here is my beef with Staples specifically; their pricing is absolutely terrible. Aside from the rare deal where they might have two of something in stock, and might price match it to an online store, their prices are HUGELY inflated. I had a situation come up a few months back where I needed an external optical drive, ran into staples and they wanted $80 for the drive! I laughed in their face and ordered it online for $12! Same exact drive, at a fraction of the cost.

Now people can ramble on about "overhead" all they want, you are barking up the wrong tree. If your business has overhead that is so high you have to charge $80 for a drive that costs $12 online, you are running your business completely wrong.

I have walked into Staples and Best Buy both and seen product on their shelves at prices significantly higher than I can get from a distributor, which leads me to this....

If I can go to distributors directly on certain items, skipping even Amazon, and get it cheaper.....I know Staples and Best Buy could be doing the same thing. At least Best Buy started price matching online last year.
    
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post #2 of 44
Lets get something straight, staples did not go into the red and is not loosing any money. They are closing stores, stores that are still making a profit, stores that have good people making staples money because staples did not hit there projected sales. This is complete garbage. They are going to fire 10000+ people just to make shareholders more money. Crap like this needs to stop.

About there pricing, staples is horrible about overcharging on everything. I worked there for 2 years and loved working there. If they didnt screw up my transfer and make me homeless i would still be working there.
Edited by Papas - 3/6/14 at 8:31am
post #3 of 44
blame the customer, they are the ruthless ones. one day soon most people will have been replaced by robots in the warehouses and the high street will be dead (or boutique only) then who are the customer going to blame? the shareholders? the managers?

people are cheap.
post #4 of 44
B&M's will never die, we are just thinning out the herd at this point. People still need to walk into places and look at items and test them out. Most likely, these places will get replaced with more item specific stores that cut down on employee, shipping, and rental costs.

Having said that, I can't help but feel good about this because I previously worked for Staples and they do not treat their employees properly. Managers get great benefits, but your entry level employee does all the hard work for a fraction of the wage. Especially Copy & Print center and the tech associates.
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post #5 of 44
Quote:
Originally Posted by PostalTwinkie View Post

*Not sure if this should have been Hardware or Tech news, but since they sell a lot of hardware I have put it here*

SOURCE
My issue with Staples, and a lot of brick and mortar stores, is they have simply ignored and/or refused to change with the times. Online sales isn't something new, it isn't something that just happened, it has being going on for decades now. I have been buying online for just over 20 years myself, yet here we are in 2014 and companies are still being surprised by online sales.

Really?

Here is my beef with Staples specifically; their pricing is absolutely terrible. Aside from the rare deal where they might have two of something in stock, and might price match it to an online store, their prices are HUGELY inflated. I had a situation come up a few months back where I needed an external optical drive, ran into staples and they wanted $80 for the drive! I laughed in their face and ordered it online for $12! Same exact drive, at a fraction of the cost.

Now people can ramble on about "overhead" all they want, you are barking up the wrong tree. If your business has overhead that is so high you have to charge $80 for a drive that costs $12 online, you are running your business completely wrong.

I have walked into Staples and Best Buy both and seen product on their shelves at prices significantly higher than I can get from a distributor, which leads me to this....

If I can go to distributors directly on certain items, skipping even Amazon, and get it cheaper.....I know Staples and Best Buy could be doing the same thing. At least Best Buy started price matching online last year.

Exactly. I find myself going to Staples once every 2 weeks lately, and every time I marvel how they are still liquid. Horribly uncompetitive prices, usually empty stores. Their price matching and rewards program is great, but I've been mystified over the past 5-8 years how they were turning a profit.
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post #7 of 44
I can't remember the last time I needed something, and Staples came to mind as the go to place to get it. Therein lies the problem.

Everything there is so overpriced, it's ridiculous.
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post #8 of 44
Quote:
Originally Posted by PostalTwinkie View Post

*Not sure if this should have been Hardware or Tech news, but since they sell a lot of hardware I have put it here*

SOURCE
Quote:
Staples said Thursday it will close 225 stores by the end of 2015 amid falling fourth-quarter revenue as sales increasingly shift online.

in morning trading, its stock is tanking, down nearly 16% to $11.27.

My issue with Staples, and a lot of brick and mortar stores, is they have simply ignored and/or refused to change with the times. Online sales isn't something new, it isn't something that just happened, it has being going on for decades now. I have been buying online for just over 20 years myself, yet here we are in 2014 and companies are still being surprised by online sales.

Really?

Here is my beef with Staples specifically; their pricing is absolutely terrible. Aside from the rare deal where they might have two of something in stock, and might price match it to an online store, their prices are HUGELY inflated. I had a situation come up a few months back where I needed an external optical drive, ran into staples and they wanted $80 for the drive! I laughed in their face and ordered it online for $12! Same exact drive, at a fraction of the cost.

Now people can ramble on about "overhead" all they want, you are barking up the wrong tree. If your business has overhead that is so high you have to charge $80 for a drive that costs $12 online, you are running your business completely wrong.

I have walked into Staples and Best Buy both and seen product on their shelves at prices significantly higher than I can get from a distributor, which leads me to this....

If I can go to distributors directly on certain items, skipping even Amazon, and get it cheaper.....I know Staples and Best Buy could be doing the same thing. At least Best Buy started price matching online last year.


I'm so sick of the 'satisfy the stockholders' crap. Best Buy is also going through a major restructuring because their stock tanked after holiday sales were reported and they lost less than 1% YOY in sales. Problem is, their online sales were up over 25% compared to last year. Where's the problem??

Eliminating thousands of good people's positions because stockholders were let down by expectations is beyond ridiculous.
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post #9 of 44
Quote:
Originally Posted by PostalTwinkie View Post

*Not sure if this should have been Hardware or Tech news, but since they sell a lot of hardware I have put it here*

SOURCE
My issue with Staples, and a lot of brick and mortar stores, is they have simply ignored and/or refused to change with the times. Online sales isn't something new, it isn't something that just happened, it has being going on for decades now. I have been buying online for just over 20 years myself, yet here we are in 2014 and companies are still being surprised by online sales...

Staples is the second largest online retailer in the world right behind Amazon. Pretty sure they are not only aware of the internet, but have embraced it wholeheartedly.
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post #10 of 44
Um, what? You seem to be implying that they ignored Online. They have a robust online store and a large supply chain to deliver orders quickly and cheaply- just like Amazon and Newegg. How have they ignored online? Nothing could be further from the truth- you just don't see it.

Remember that Staples' primary customers are businesses- and they can actually order from them without even needing to go online or to the store. Just have your inventory control systems connect to them through EDI or SOAP or whatever else they support and automatically order replacement supplies when needed, and then Staples will send you an invoice through EDI that your accounting systems can automatically deduct from the correct cost center and pay. They can then give you Advance Shipment Notice and your system can then email Shipping and Receiving, telling them where to deliver the supplies. Many ERP systems support all that communication with Staples out of the box!

Business Employees can also log into their Employer's ERP system, select what they need from the Staples store, and then click "Check out," have it go to their manager(s) for approval, and they just click "allow." The ERP takes care of the rest. Get how valuable that is?

THAT is what Staples has helped pioneer and THAT is what Staples is focusing on. Consumers are peanuts compared to all that. Paperless business ho!


So yeah, They Got Online. The stores are pretty much just a distraction. Not. Surprised. At. All.
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