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[USA Today] Staples closing 225 stores amid online focus - Page 2

post #11 of 44
Really?!? Staples?!?
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post #12 of 44
Quote:
Originally Posted by PostalTwinkie View Post

*Not sure if this should have been Hardware or Tech news, but since they sell a lot of hardware I have put it here*

SOURCE
My issue with Staples, and a lot of brick and mortar stores, is they have simply ignored and/or refused to change with the times. Online sales isn't something new, it isn't something that just happened, it has being going on for decades now. I have been buying online for just over 20 years myself, yet here we are in 2014 and companies are still being surprised by online sales.

Really?

Here is my beef with Staples specifically; their pricing is absolutely terrible. Aside from the rare deal where they might have two of something in stock, and might price match it to an online store, their prices are HUGELY inflated. I had a situation come up a few months back where I needed an external optical drive, ran into staples and they wanted $80 for the drive! I laughed in their face and ordered it online for $12! Same exact drive, at a fraction of the cost.

Now people can ramble on about "overhead" all they want, you are barking up the wrong tree. If your business has overhead that is so high you have to charge $80 for a drive that costs $12 online, you are running your business completely wrong.

I have walked into Staples and Best Buy both and seen product on their shelves at prices significantly higher than I can get from a distributor, which leads me to this....

If I can go to distributors directly on certain items, skipping even Amazon, and get it cheaper.....I know Staples and Best Buy could be doing the same thing. At least Best Buy started price matching online last year.
My biggest gripe with 'brick and mortar' stores is that:
A: they don't have anything, no inventory of items that people want. Honestly it's easier and cheaper to go to Wally's or Kmart to get what I want.

B: refer to A. It's literally cheaper to buy from online. No excuse for that. I shouldn't have to buy an SSD or a supplement from a store at full price when I can go to said stores website and save $20. Then when you point that out, they don't price match. WTH LoL
post #13 of 44
A lot of big corporate companies order their office supplies through Staples; I'm pretty sure that is 90% of their business. If someone doesn't buy a DVD player from them, their not going to hurt them:).
post #14 of 44
Quote:
Originally Posted by phill1978 View Post

blame the customer, they are the ruthless ones. one day soon most people will have been replaced by robots in the warehouses and the high street will be dead (or boutique only) then who are the customer going to blame? the shareholders? the managers?

people are cheap.
I work for the 3rd largest home improvement retailer in the nation. We've already gone mechanical in our largest warehouses leaving as few as people as necessary to watch over the nest. And yes ... people are cheap. I prefer frugal. biggrin.gif

Quote:
Originally Posted by 2010rig View Post

I can't remember the last time I needed something, and Staples came to mind as the go to place to get it. Therein lies the problem.

Everything there is so overpriced, it's ridiculous.
Yup. Anything I need there I can get at Walmart for cheaper.

Quote:
Originally Posted by zooterboy View Post

I'm so sick of the 'satisfy the stockholders' crap. Best Buy is also going through a major restructuring because their stock tanked after holiday sales were reported and they lost less than 1% YOY in sales. Problem is, their online sales were up over 25% compared to last year. Where's the problem??

Eliminating thousands of good people's positions because stockholders were let down by expectations is beyond ridiculous.
Stock holders help companies expand, do R&D. Don't lay blame so harshly. They just want to see their money making money as anyone would. Best Buy tanks because anything I can find in that store I can find else where at a 20% reduction in cost. They've been riding the "we're Best Buy" train too long. They need A LOT of changes and hopefully we'll see them but as for now they do not get my business, EVER!

You guys that are doubting Staples sales numbers have to realize that the average consumer is probably 5% of their sales if not less. They cater to the commercial and industrial sectors. We have a Staples account and literally spend thousands every month just from my store alone. Closing a few stores hardly warrants their stock drop thou. Might just be the over exaggeration from Wallstreet. Happens alot. I'm sure they'll bounce back.
post #15 of 44
Thread Starter 
Quote:
Originally Posted by phill1978 View Post

blame the customer, they are the ruthless ones. one day soon most people will have been replaced by robots in the warehouses and the high street will be dead (or boutique only) then who are the customer going to blame? the shareholders? the managers?

people are cheap.

There is a difference between being cheap, and just not wanting to get grossed on a purchase.

I personally follow a 10% rule; if I walk into your store and you are withing 10% of what I can buy it for online, I will buy it in your store. I can't think of a single situation in which Staples, Radio Shack, or Best Buy fell within this for my purchases.

Best Buy, I went in there a number of months back and they wanted $40 for a wireless adapter, Amazon had it for $10. They did end up price matching it, and I walked out of the store with it, but the cost difference otherwise was insane.

Another issue I see with Staples is branding. They rely too heavily on their own branding in the store on products, and the quality is terrible generally. I was in the local Staples recently looking at a new office chair, nearly every chair was a Staples branded chair or a Tempur-Pedic for Staples. It is fine when your store offers self branded products, but when they aren't known for quality and are the only/primary selection, there are issues.
Quote:
Originally Posted by zooterboy View Post

I'm so sick of the 'satisfy the stockholders' crap. Best Buy is also going through a major restructuring because their stock tanked after holiday sales were reported and they lost less than 1% YOY in sales. Problem is, their online sales were up over 25% compared to last year. Where's the problem??

Eliminating thousands of good people's positions because stockholders were let down by expectations is beyond ridiculous.

It is actually the law in this country; Businesses that have stockholders have to protect those stockholders and earn profits, or face legal action. It isn't an issue of Stockholders crying, more of what our Government has decided to make federal law.
Quote:
Originally Posted by FallenFaux View Post

Staples is the second largest online retailer in the world right behind Amazon. Pretty sure they are not only aware of the internet, but have embraced it wholeheartedly.

No, they haven't embraced it wholeheartedly. If they had, they would be price matching their competitors, and THEMSELVES. I have been in Staples stores, pulled up on their computers their own online store, and showed them a price difference between THEIR online store, and in store. Asked them to price match themselves, and they refused.
Quote:
Originally Posted by kevmatic View Post

Um, what? You seem to be implying that they ignored Online. They have a robust online store and a large supply chain to deliver orders quickly and cheaply- just like Amazon and Newegg. How have they ignored online? Nothing could be further from the truth- you just don't see it.

Remember that Staples' primary customers are businesses- and they can actually order from them without even needing to go online or to the store. Just have your inventory control systems connect to them through EDI or SOAP or whatever else they support and automatically order replacement supplies when needed, and then Staples will send you an invoice through EDI that your accounting systems can automatically deduct from the correct cost center and pay. They can then give you Advance Shipment Notice and your system can then email Shipping and Receiving, telling them where to deliver the supplies. Many ERP systems support all that communication with Staples out of the box!

Business Employees can also log into their Employer's ERP system, select what they need from the Staples store, and then click "Check out," have it go to their manager(s) for approval, and they just click "allow." The ERP takes care of the rest. Get how valuable that is?

THAT is what Staples has helped pioneer and THAT is what Staples is focusing on. Consumers are peanuts compared to all that. Paperless business ho!


So yeah, They Got Online. The stores are pretty much just a distraction. Not. Surprised. At. All.

I am well aware they have a big business focus, I own a business and am constantly hounded by them to use their services, which are more expensive than other options. The obvious problem is what they are doing isn't made very public, and it is something they should have adjusted to a long time ago.

Their online presence actually further drives my point home; they understand logistics and being a massive e-tailer, yet they continue to try and price gouge their customers. More insanely enough, their online segment competes with their B&M segment.
Quote:
Originally Posted by alarre1 View Post

A lot of big corporate companies order their office supplies through Staples; I'm pretty sure that is 90% of their business. If someone doesn't buy a DVD player from them, their not going to hurt them:).

Um....

The article states right at the start online is nearly half....not 90%.
Edited by PostalTwinkie - 3/6/14 at 10:06am
    
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post #16 of 44
I think one of the biggest things that electronic B&M stores do wrong is if they dont have an item they will tell you that another store has it, but they dont offer to pick up and bring it to the store for you.

If I go online to an auto parts store, I can check out all the local ones and see who has what I need in stock, pay for it online and pick it up later or if I go in and they don't have they say i can have it here later today or in a day or two. Like you guys said the price online is the price in the store.

If I walk in to Best Buy to browse and make an quasi impulse buy it would go a long way for them to drive over to the other store pick the item up and bring back to the store I visited or if it is at a location that is farther away over to have it next day. To tell me they can order it makes me just go home and do it myself.
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post #17 of 44
Quote:
Originally Posted by PostalTwinkie View Post

...No, they haven't embraced it wholeheartedly. If they had, they would be price matching their competitors, and THEMSELVES. I have been in Staples stores, pulled up on their computers their own online store, and showed them a price difference between THEIR online store, and in store. Asked them to price match themselves, and they refused...

They certainly do both of those things. In fact if you go into the online deals section of this forum it's a very common practice to find a good deal on Amazon/Tiger Direct, have Staples.com price match it and then apply one of their coupon codes to get it even cheaper.

https://www.staples.com/sbd/content/help/using/general_match_popup.html
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post #18 of 44
Thread Starter 
Quote:
Originally Posted by CircuitFreak View Post

I think one of the biggest things that electronic B&M stores do wrong is if they dont have an item they will tell you that another store has it, but they dont offer to pick up and bring it to the store for you.

If I go online to an auto parts store, I can check out all the local ones and see who has what I need in stock, pay for it online and pick it up later or if I go in and they don't have they say i can have it here later today or in a day or two. Like you guys said the price online is the price in the store.

If I walk in to Best Buy to browse and make an quasi impulse buy it would go a long way for them to drive over to the other store pick the item up and bring back to the store I visited or if it is at a location that is farther away over to have it next day. To tell me they can order it makes me just go home and do it myself.

Yesterday I was in Toys R Us looking at booster seats for my daughter, they didn't have a pink and black one in the store, but they had it online. They offered to order it, but it would take up to 10 business days to arrive. Funny enough, the online price was $5 less than the in store cost, and I asked if they had it in store if it would be the same cost, and they said "Nope! Online is online.".

rolleyes.gif

Now an example of doing it right....

Last week I went into Bed Bath and Beyond to buy a new Wusthof set of knives. They were completely out of stock in store, and the Store Manager offered to order them, and for having to wait said he would give me a discount. I accepted, not actually knowing the discount yet, but the gesture was nice enough I took the offer. Get to the end of the order process, pay, he hands me the receipt and I see a fat 20% knocked off the ENTIRE amount of the order.

It was rather exciting to see, and very generous of him to take that amount off.
Quote:
Originally Posted by FallenFaux View Post

They certainly do both of those things. In fact if you go into the online deals section of this forum it's a very common practice to find a good deal on Amazon/Tiger Direct, have Staples.com price match it and then apply one of their coupon codes to get it even cheaper.

https://www.staples.com/sbd/content/help/using/general_match_popup.html

I think this is where we will have to agree to disagree.....

Price matching only a handful of retailers online, with their online store and not B&M stores as well, isn't wholeheartedly embracing the fact your competition is wrecking your physical stores. Why they do list the big competitors, like Amazon, there are several other big retailers they aren't price matching.

Also, do they price match shipping charges as well? What good is price matching Amazon on something if you won't match their shipping as well.
Edited by PostalTwinkie - 3/6/14 at 10:27am
    
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post #19 of 44
Yup. Staples is great about price matching. Just got an EVO 120gb for 56.00 with coupon.
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post #20 of 44
Quote:
Originally Posted by PostalTwinkie View Post

Now an example of doing it right....

Last week I went into Bed Bath and Beyond to buy a new Wusthof set of knives. They were completely out of stock in store, and the Store Manager offered to order them, and for having to wait said he would give me a discount. I accepted, not actually knowing the discount yet, but the gesture was nice enough I took the offer. Get to the end of the order process, pay, he hands me the receipt and I see a fat 20% knocked off the ENTIRE amount of the order.

It was rather exciting to see, and very generous of him to take that amount off.

Not to burst your happy bubble but, BBB prices everything @25% above cost so, when they knock it down 20%, they're still covering their overhead.

The issue with Staples is that they tend to keep an item at MSRP, which in the case of the drive you were looking at is like $60 + the mark-up. Staples will never adjust that price to cost (Which was $10)...So they'll ultimately fail due to their cost vs. msrp issues.

Which, they've had forever...It just so happened that @10 years ago, they were the only game in town...Now, places like Newegg and Amazon will sell the item at 20% above cost...Just to get it out because they're taking up space...

You can actually see this all over a Staples. The only competitive market they really have anymore is paper. Aside from paper and their inability to properly price their product, it's a total wash.

Bestbuy is another example of this only, they don't do it store wide...Computer components though, definitely...They adjust their skew though so, it's unique and they don't have to offer you a competitive price...
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