Originally Posted by phill1978
blame the customer, they are the ruthless ones. one day soon most people will have been replaced by robots in the warehouses and the high street will be dead (or boutique only) then who are the customer going to blame? the shareholders? the managers?
people are cheap.
There is a difference between being cheap, and just not wanting to get grossed on a purchase.
I personally follow a 10% rule; if I walk into your store and you are withing 10% of what I can buy it for online, I will buy it in your store. I can't think of a single situation in which Staples, Radio Shack, or Best Buy fell within this for my purchases.
Best Buy, I went in there a number of months back and they wanted $40 for a wireless adapter, Amazon had it for $10. They did end up price matching it, and I walked out of the store with it, but the cost difference otherwise was insane.
Another issue I see with Staples is branding. They rely too heavily on their own branding in the store on products, and the quality is terrible generally. I was in the local Staples recently looking at a new office chair, nearly every chair was a Staples branded chair or a Tempur-Pedic for Staples. It is fine when your store offers self branded products, but when they aren't known for quality and are the only/primary selection, there are issues.
Originally Posted by zooterboy
I'm so sick of the 'satisfy the stockholders' crap. Best Buy is also going through a major restructuring because their stock tanked after holiday sales were reported and they lost less than 1% YOY in sales. Problem is, their online sales were up over 25% compared to last year. Where's the problem??
Eliminating thousands of good people's positions because stockholders were let down by expectations is beyond ridiculous.
It is actually the law in this country; Businesses that have stockholders have to protect those stockholders and earn profits, or face legal action. It isn't an issue of Stockholders crying, more of what our Government has decided to make federal law.
Originally Posted by FallenFaux
Staples is the second largest online retailer in the world right behind Amazon. Pretty sure they are not only aware of the internet, but have embraced it wholeheartedly.
No, they haven't embraced it wholeheartedly. If they had, they would be price matching their competitors, and THEMSELVES. I have been in Staples stores, pulled up on their computers their own online store, and showed them a price difference between THEIR online store, and in store. Asked them to price match themselves, and they refused.
Originally Posted by kevmatic
Um, what? You seem to be implying that they ignored Online. They have a robust online store and a large supply chain to deliver orders quickly and cheaply- just like Amazon and Newegg. How have they ignored online? Nothing could be further from the truth- you just don't see it.
Remember that Staples' primary customers are businesses- and they can actually order from them without even needing to go online or to the store. Just have your inventory control systems connect to them through EDI or SOAP or whatever else they support and automatically order replacement supplies when needed, and then Staples will send you an invoice through EDI that your accounting systems can automatically deduct from the correct cost center and pay. They can then give you Advance Shipment Notice and your system can then email Shipping and Receiving, telling them where to deliver the supplies. Many ERP systems support all that communication with Staples out of the box!
Business Employees can also log into their Employer's ERP system, select what they need from the Staples store, and then click "Check out," have it go to their manager(s) for approval, and they just click "allow." The ERP takes care of the rest. Get how valuable that is?
THAT is what Staples has helped pioneer and THAT is what Staples is focusing on. Consumers are peanuts compared to all that. Paperless business ho!
So yeah, They Got Online. The stores are pretty much just a distraction. Not. Surprised. At. All.
I am well aware they have a big business focus, I own a business and am constantly hounded by them to use their services, which are more expensive than other options. The obvious problem is what they are doing isn't made very public, and it is something they should have adjusted to a long time ago.
Their online presence actually further drives my point home; they understand logistics and being a massive e-tailer, yet they continue to try and price gouge their customers. More insanely enough, their online segment competes with their B&M segment.
Originally Posted by alarre1
A lot of big corporate companies order their office supplies through Staples; I'm pretty sure that is 90% of their business. If someone doesn't buy a DVD player from them, their not going to hurt them:).
The article states right at the start online is nearly half....not 90%.Edited by PostalTwinkie - 3/6/14 at 10:06am