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[USA Today] Staples closing 225 stores amid online focus - Page 3

post #21 of 44
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Quote:
Originally Posted by Masked View Post

Not to burst your happy bubble but, BBB prices everything @25% above cost so, when they knock it down 20%, they're still covering their overhead.

The issue with Staples is that they tend to keep an item at MSRP, which in the case of the drive you were looking at is like $60 + the mark-up. Staples will never adjust that price to cost (Which was $10)...So they'll ultimately fail due to their cost vs. msrp issues.

Which, they've had forever...It just so happened that @10 years ago, they were the only game in town...Now, places like Newegg and Amazon will sell the item at 20% above cost...Just to get it out because they're taking up space...

You can actually see this all over a Staples. The only competitive market they really have anymore is paper. Aside from paper and their inability to properly price their product, it's a total wash.

Bestbuy is another example of this only, they don't do it store wide...Computer components though, definitely...They adjust their skew though so, it's unique and they don't have to offer you a competitive price...

Not busting my bubble at all, in fact you made it better. I don't want to see them lose money on a sale, the fact that they could knock 20% off my entire order and still make money is great. It means they are doing things right.

I also looked at the cost of the knives on Amazon and several other sources. BBB was the exact same price, prior to discount, as my other sources so I just went in because I could walk out with them. The knives being out of stock just was, in my case, great fortune.

EDIT:

Just wanted to add this....

The goal of price matching and any discounts you can get isn't to create a situation of a store losing money, at least not for myself. I fully understand a business is in business to make money, and not serve my desires.

Using the BBB as an example, I am glad they still made money on my purchase. If they lost money on sales, consistently, they wouldn't exist. Which in the end would be a bad thing for people like me, who really enjoy their store.

My comments about Staples are not out of hate, and a desire to see them go under. They are simple observations of their business practices over the years. It is worse in Staples case because they are so huge in terms of online presence.

I think it is a sign of poor leadership when you obviously understand online as a company, but can't translate that to your B&M stores in the slightest bit.
Edited by PostalTwinkie - 3/6/14 at 10:38am
    
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post #22 of 44
Quote:
Originally Posted by PostalTwinkie View Post

Not busting my bubble at all, in fact you made it better. I don't want to see them lose money on a sale, the fact that they could knock 20% off my entire order and still make money is great. It means they are doing things right.

I also looked at the cost of the knives on Amazon and several other sources. BBB was the exact same price, prior to discount, as my other sources so I just went in because I could walk out with them. The knives being out of stock just was my, in this case, great fortune.

BBB is one of those places that, you go in expecting to buy 2-3 things but, the prices are so competitive you buy like 10 things...Come to think of it, I think it's actually the only brick and mortar I don't complain about going to, these days...But, yeah -- They take cost, add 25% and then send 20% off coupons, everywhere. They also freely take it off in the store, especially if you have an issue with ANYTHING.

I go there for my K-cups. They're priced the same as Amazon and gas is cheaper than shipping. Definitely agree they're doing it right, great store.

Completely in agreement that had Staples actually gone the way of BBB, they'd still be in business...My last visit to Staples was for paper and I literally walked around the store googling skews...Paper was the only thing within the 4 corners of that store that was competitively priced. They had a shredder that was $15 on Amazon for over $75...I was like rolleyes.gif...
post #23 of 44
Quote:
Originally Posted by PostalTwinkie View Post

Yesterday I was in Toys R Us looking at booster seats for my daughter, they didn't have a pink and black one in the store, but they had it online. They offered to order it, but it would take up to 10 business days to arrive. Funny enough, the online price was $5 less than the in store cost, and I asked if they had it in store if it would be the same cost, and they said "Nope! Online is online.".

rolleyes.gif

Now an example of doing it right....

Last week I went into Bed Bath and Beyond to buy a new Wusthof set of knives. They were completely out of stock in store, and the Store Manager offered to order them, and for having to wait said he would give me a discount. I accepted, not actually knowing the discount yet, but the gesture was nice enough I took the offer. Get to the end of the order process, pay, he hands me the receipt and I see a fat 20% knocked off the ENTIRE amount of the order.

It was rather exciting to see, and very generous of him to take that amount off.
I think this is where we will have to agree to disagree.....

Price matching only a handful of retailers online, with their online store and not B&M stores as well, isn't wholeheartedly embracing the fact your competition is wrecking your physical stores. Why they do list the big competitors, like Amazon, there are several other big retailers they aren't price matching.

Also, do they price match shipping charges as well? What good is price matching Amazon on something if you won't match their shipping as well.
I both love and hate this. As a store manager I do this daily. Why because that's what keeps traffic coming in my store. But on the flip side people are too spoiled. Plain and simple.

Quote:
Originally Posted by Masked View Post

Not to burst your happy bubble but, BBB prices everything @25% above cost so, when they knock it down 20%, they're still covering their overhead.

The issue with Staples is that they tend to keep an item at MSRP, which in the case of the drive you were looking at is like $60 + the mark-up. Staples will never adjust that price to cost (Which was $10)...So they'll ultimately fail due to their cost vs. msrp issues.

Which, they've had forever...It just so happened that @10 years ago, they were the only game in town...Now, places like Newegg and Amazon will sell the item at 20% above cost...Just to get it out because they're taking up space...

You can actually see this all over a Staples. The only competitive market they really have anymore is paper. Aside from paper and their inability to properly price their product, it's a total wash.

Bestbuy is another example of this only, they don't do it store wide...Computer components though, definitely...They adjust their skew though so, it's unique and they don't have to offer you a competitive price...
I would venture a bet that they raise their prices by more than that. I like BBB but they are far from cheap. And the actual cost on what they actually pay would shock you. Take that silverware for instance. $100. They paid $33. You come in to my store and want to buy that fancy jet tube that your wife has been begging you to put in. It retails at $1699. Would you be shocked to hear I only paid $450 for it? LoL
post #24 of 44
Quote:
Originally Posted by OcN13 View Post

Yup. Staples is great about price matching. Just got an EVO 120gb for 56.00 with coupon.
What?! How?!
post #25 of 44
I have shopped at Staples recently, but the only reason I do so is so that after my cats chew through the cable of yet another crappy $15 keyboard, I can go get a replacement right now instead of waiting 3 days without a keyboard.

Walking out with what you want is the only function of a brick and mortar, but "what you want" is nearly impossible for them to have in stock unless your needs are very, very simple and you're willing to pay more than you have to.
post #26 of 44
Quote:
Originally Posted by CircuitFreak View Post

I think one of the biggest things that electronic B&M stores do wrong is if they dont have an item they will tell you that another store has it, but they dont offer to pick up and bring it to the store for you.

If I go online to an auto parts store, I can check out all the local ones and see who has what I need in stock, pay for it online and pick it up later or if I go in and they don't have they say i can have it here later today or in a day or two. Like you guys said the price online is the price in the store.

If I walk in to Best Buy to browse and make an quasi impulse buy it would go a long way for them to drive over to the other store pick the item up and bring back to the store I visited or if it is at a location that is farther away over to have it next day. To tell me they can order it makes me just go home and do it myself.

ummm best buy does do this.....? and they also price match amazon and generally can get an item to you faster than amazon because THEY DO ship items store to store
post #27 of 44
Quote:
Originally Posted by Elyminator View Post

ummm best buy does do this.....? and they also price match amazon and generally can get an item to you faster than amazon because THEY DO ship items store to store

If they do this, it isn't universal. I've been told numerous times at Best Buy to go to another location, and to hurry because there was no guarantee it would still be available when I got there. Yeah.
post #28 of 44
Quote:
Originally Posted by Mand12 View Post

If they do this, it isn't universal. I've been told numerous times at Best Buy to go to another location, and to hurry because there was no guarantee it would still be available when I got there. Yeah.
well then you go to ****ty best buys that need new management. awe check local store inventory and call to make sure they have an item and then will have you pay for it right there which makes it yours. they put a sticker with your name on it and set it aside. that would be if the store was local such as in my case there is a store 10 minutes down the road from the store I work at so we do send people over there but only in the case where they need something today. I realize that you may think i'm just defending them because I work there but I work customer service and so I deal with in on a daily basis. they also match the egg, staples and just about any other place you would think to buy stuff. mostly amazon. I mean I still shop amazon frys microcenter all of these places I just wanted to correct information that was wrong.
post #29 of 44
Staples online store is pretty good now, they actually do have a few rare gems on their occasionally. Another problem with buying from them is of course tax, even if they come out at the same price as a competitor, you can likely buy from somewhere else without the cost of tax. They can have some sweet deals with their coupons and price matching though.

I wonder if the nearest one to us will be closing, I can't really think of anything that would outright replace it. I suppose you could find most of their inventory across the other stores, Costco, Walmart, etc.
post #30 of 44
I enjoy going into Staples and stop at as many as I can find wherever I go. Seriously they have some very good clearance deals. Got a 3tb nas WD for $65ish and a 2TB external for $41 that is way cheaper than any online retailer I have ever found.

Also their price matching is actually one of the best, IMHO, of all the BM stores.
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