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Problem with DVD burners being recognized only as CD drives on Windows XP

post #1 of 8
Thread Starter 
I recently had to install Windows XP on my dad's computer because it had Windows Vista on it. No more explanation needed on why.tongue.gif But now I can't get any of the five or so DVD burners and drives in the house to play or burn DVDs. I have Service Pack 3 installed already, and I've been updating everything, but they're still not working. When I click on Properties or go into Device Manager, they show up as "CD Drive" (even though they are named "DVD-RW Drive" in My Computer. If I put a DVD movie in, VLC says that it could not read the "VIDEO_TS" files and Windows Media Player says that there is no proper video decoder installed. I also can't use them burn ISOs to blank DVD-RWs with CDBurnerXP, which says that the disk is 0 bytes in size and therefore doesn't have enough space on it. I'm pretty sure that it's an XP problem, since they worked fine in Vista. They also work to boot up the XP installer disk and a Linux distro that I burned to DVD, so I don't know why XP is having this problem. Can anyone help with this please?
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post #2 of 8
Delete both optical drives through the device manager and then reboot the system. When it boots up again, Windows will install standard ATAPI drivers. Go back into the device manager and verify that they are identified properly. Let us know if this works or not.

Speaking of device manager, open it up right now and tell us what you see. Are there any yellow exclamation highlights next to the optical drives?
Edited by DaChosenOne - 3/7/14 at 10:22am
post #3 of 8
Thread Starter 
I tried that, but the problem's still there. I probably should mention that I changed the drive's region to Region 2 because my dad likes to watch British TV shows on DVDs that he orders from the UK. He was still able to watch these on Vista though.

Seems that I read somewhere a while ago that Windows XP doesn't have built-in support for DVDs, but only CDs. Maybe I need to keep updating to get the proper drivers?
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post #4 of 8
Try resolution # 2, in this link:
http://support.microsoft.com/kb/314060/en-us
Quote:
Originally Posted by Algorithm View Post

Seems that I read somewhere a while ago that Windows XP doesn't have built-in support for DVDs, but only CDs. Maybe I need to keep updating to get the proper drivers?

Never heard of such a thing in my life. Windows uses standard ATAPI drivers to recognize any optical device. Maybe if you had heard that about BluRay, I could see how that could be true maybe - but certainly not for CD/DVD drives.
post #5 of 8
Thread Starter 
The Fixit tool gave me this error: "We were unable to verify the integrity of one of your components. Please try again later."
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post #6 of 8
Quote:
Originally Posted by Algorithm View Post

The Fixit tool gave me this error: "We were unable to verify the integrity of one of your components. Please try again later."

Have you tried googling around for an answer? I've been searching myself and there's a lot of threads that talk about software or driver conflict that causes to happen. To be more specific, there's been some discussions I've found where tools such as Daemon tools will cause that. Have you installed Daemon tools or any such similar software on your PC? If so, I would uninstall them and reboot the system. If this does not fix the problem, I would take the DVD drive out of the system and hook it up to another PC to make sure that we are not dealing with a hardware failure of some kind.
post #7 of 8
Quote:
Originally Posted by Algorithm View Post

The Fixit tool gave me this error: "We were unable to verify the integrity of one of your components. Please try again later."

Is the motherboard BIOS set of AHCI or IDE?
Was AHCI enabled in the BIOS and did you load the RAID drivers when you first installed Win XP
Vista automatically installs the RAID drivers, with Win XP they have to be installed from a floppy, when XP is first installed.
Have you tried installing the latest chip-set drivers for your motherboard?
Swap the cable that connects the motherboard to the DVD burner?
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post #8 of 8
Thread Starter 
I finally got the drive working. I did as Tacoboy said, swap the cable, and also changed the cable select jumper setting on the drive to slave (it's on the same cable as a hard drive) and now it works. I don't know whether the cable was faulty or whether the BIOS has a problem with cable select, but I'll give Tacoboy a rep anyway.
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