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[Kotaku] Surprisingly Real Talk From A Top Man At EA

post #1 of 41
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Quote:
We watch our forums a lot, because we care what our players have to say, and [on] some of those forums we're responsible for, one of the things we have learned—especially in the free-to-play space is [that] the people who spend the most time complaining happen to be the people who spent the most money. So my attitude is: "If you spend enough money with me, you get to complain." If that's what makes you happy is to go on the forums and complain, you get to complain.

The reason they're doing that is because they are establishing their place in the social hierarchy on the forum. It is not about our product—it's about their relationship to the other players. And if I get all twisted up based on what they're saying, I'm actually going to build a product they don't like.

...I grew up in Las Vegas, and one of the byproducts of growing up in Las Vegas is that you learn at a very early age is that people lie, like a lot. So, as a result, I really distrust what people say. It isn't that I don't like them. It isn't that I don't think they're trying to tell me the truth, but I don't think it's a very precise form of communication; and it's full of all kinds of other stuff that has nothing to do with my objectives


Obviously I don't have enough games in my origin library to have a valid complaint -_____-

http://kotaku.com/surprisingly-real-talk-from-a-top-man-at-ea-1538708191

Reddit thread going over: http://www.reddit.com/r/battlefield_4/comments/1zx15n/well_this_explains_why_ea_doesnt_think_the/
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post #2 of 41
Wow! Wake up EA!
post #3 of 41
Wow what an arrogant ass, I've expected no less from EA. So basically this guy has trust issues and therefore makes crap games on purpose while insulting gamers. This only solidifies the hate EA deserves and boycotts. Looks like they got the golden poo locked down for this year as well.
post #4 of 41
If you are voted the worst company in America two years in a row, then you have a legit problem
post #5 of 41
So you dont think he is kind of right.. that everyone here complains about BF4 and EA... and DID BEFORE BF4 was released... yet it is the most common benchmark and requested benchmark. Everyone complains yet they still buy.
post #6 of 41
Most companies aren't so public with admitting they turn a deaf ear to customer complaints. It's a bold admission and I'll give EA credit for having the honesty and courage to making this statement.

On the other hand, THIS EXPLAINS A LOT.
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post #7 of 41
Quote:
Originally Posted by rcoolb2002 View Post

So you dont think he is kind of right.. that everyone here complains about BF4 and EA... and DID BEFORE BF4 was released... yet it is the most common benchmark and requested benchmark. Everyone complains yet they still buy.

I haven't picked up BF4, and I have no desire to do so.

Some of us actually mean what we say. Not our fault if other people decide to hop on the "boycott bandwagon" while it is popular and then buy the game anyway.
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post #8 of 41
EA is out there only for the profit, but it's not the only publishing company to do so. However I also think that to vote EA as the worst company in America is not particularly smart, there are real problems out there.
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post #9 of 41
Quote:
Originally Posted by Zero4549 View Post

I haven't picked up BF4, and I have no desire to do so.

Some of us actually mean what we say. Not our fault if other people decide to hop on the "boycott bandwagon" while it is popular and then buy the game anyway.

I agree. I do not own it either. Just a blanket statement. Would you agree that BF4 made EA plenty of money no matter how much people say they hate EA? You dont think Titanfall will sell?
post #10 of 41
Unexpected coming from EA tongue.gif

I bet most major companies do this to some extent but none of them come out and say it directly and maybe not to this extreme either.
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