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Sabertooth 990FX + 840 Pro - Told to use Intel AHCI Drivers?

post #1 of 14
Thread Starter 
Hey guys, I've been unable to install the new Firmware update (DXM06B0Q), after reinstalling the program I asked the samsung help desk.

They said to me that I should be using the Intel AHCI drivers and not the AMD drivers as the AMD drivers have "limitations" that can prevent features or certain functions from working.

My question is, is that accurate? If so, do I uninstall my AMD drivers or install Intel AHCI over the top/after the AMD ones?

If I am to use Intel AHCI drivers on an AMD board, is there a certain one I should use? There's alot of different ones, and I'm not sure what is compatible.

System is in my sig
post #2 of 14
I wouldn't do that... Don't use the Windows version, download the ISO version here, burn it to a disc and then boot to it. If the SSD is not detected, change your SATA mode from AHCI/RAID to IDE/Legacy or vice-versa. After firmware flashes change it back so Windows will boot and you will be golden. No need to install Intel drivers which in my opinion doesn't even make sense.
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post #3 of 14
After the experiences I've had with Samsung's Tech Help(less) on my Sammy printer, I would take anything those morons say with a grain of salt (a tiny grain).
     
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post #4 of 14
Quote:
Originally Posted by Noviets View Post

Hey guys, I've been unable to install the new Firmware update (DXM06B0Q), after reinstalling the program I asked the samsung help desk.

They said to me that I should be using the Intel AHCI drivers and not the AMD drivers as the AMD drivers have "limitations" that can prevent features or certain functions from working.

My question is, is that accurate? If so, do I uninstall my AMD drivers or install Intel AHCI over the top/after the AMD ones?

If I am to use Intel AHCI drivers on an AMD board, is there a certain one I should use? There's alot of different ones, and I'm not sure what is compatible.

System is in my sig

OMG, that is the most ridiculous and pathetic support "help" I've ever heard of!!! doh.gif

It is impossible to install an Intel SATA chipset driver for use with an AMD SATA chipset! Just as impossible as using the AMD SATA driver with an Intel chipset. Do NOT try to do what you asked about, although it would just fail before any damage was done.

An Intel CPU and chipset board has never included an AMD chipset, and an AMD CPU and chipset board has never included an Intel chipset. Can you use an AMD or Intel CPU on the other manufacture's board? No, PC 101 material (not talking to the OP, just in general.)

Microsoft includes generic SATA drivers with Windows, such as msahci and storahci (the latter with Windows 8), but otherwise drivers provided by hardware manufactures are specific to their hardware. Those driver installation programs know what hardware it can work with, and part of the installation process is verifying the hardware (SATA chipset in this case) it is meant to work with is present on the PC. If compatible hardware is not found, an error message should be displayed, and the installation program exits. That is simply a safety feature, since the driver code would fail attempting to work with different and unknown hardware. The reasons why an attempted driver installation like this would fail are almost endless.

It is unfortunately true that the AMD SATA driver is not compatible with the Magician software, which is stated in the installation manual. That is the only vaguely correct information you got from the Samsung Help desk.

I'm trying to find a reason for this just plain wrong information from Samsung support, besides a language barrier or poorly trained or untrained employee. This would be laughable if it wasn't so pathetic.

Noviets, what you can do is change to the Microsoft AHCI driver supplied with Windows 7, called msahci. That can be done via a manual driver update in Device Manager, using the Update Driver option. If you need help with that, let us know.
Quote:
Originally Posted by Lady Fitzgerald View Post

After the experiences I've had with Samsung's Tech Help(less) on my Sammy printer, I would take anything those morons say with a grain of salt (a tiny grain).

While true, in this case it is the understatement of the century. wink.gif
post #5 of 14
There are 3 ways of interfaces to make hard drives and SSD work, the legacy one is IDE, the SSD one is AHCI and the multidrive is RAID.

When you get a SSD the best is to use AHCI, for this you have to get into your bios and change the sata interface from IDE TO AHCI... BUT be aware that if you ready have windows installed then it'll blue screen and just won't work.

To enable AHCI you do it on bios but you have to re install Windows after enabling it or it won't boot, after you enable AHCI and start installing windows, the windows installation automaticly recognize the sata interface being used (AHCI) and install all the drivers needed to make it work, the current windows installation you have was made over IDE, therefore it got the IDE controllers and not the AHCI ones.

There are other ways to change to AHCI without having to re install windows, but I don't know them and you'd have to google a guide for it, although I'd recommend making a clean install of windows.
post #6 of 14
Quote:
Originally Posted by parsec View Post

...While true, in this case it is the understatement of the century. wink.gif

LOL! True that! I was just trying to be nice,
     
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post #7 of 14
Quote:
Originally Posted by Lady Fitzgerald View Post

LOL! True that! I was just trying to be nice,

HA! I understand, always a lady, Lady F. But in this case I can find little generosity within me for Samsung support, since the "information" provided will lead the user nowhere, create confusion, and just waste their time.
post #8 of 14
In my region and i think its same in the all world Samsung support is some kind of private firm (call center)that charge they services with very expensive minutes(impulse) .Only connection they have with Samsung is that Samsung give them permission to screw people in their name.Those guys probably never saw SSD in Iive.
I called them once and never again ,but in the end of my call I took my right and I told them they are imbeciles ,why? because i pay them but i didn't get service.
I am hundred % sure that when people from "Samsung support" go home at 8pm ,girls from "HOT LINES" comes and take their place.
Only "support center" that i admit are world wide web and forums like overclock.net.
post #9 of 14
Quote:
Originally Posted by Unit Igor View Post

In my region and i think its same in the all world Samsung support is some kind of private firm (call center)that charge they services with very expensive minutes(impulse) .Only connection they have with Samsung is that Samsung give them permission to screw people in their name.Those guys probably never saw SSD in Iive.
I called them once and never again ,but in the end of my call I took my right and I told them they are imbeciles ,why? because i pay them but i didn't get service.
I am hundred % sure that when people from "Samsung support" go home at 8pm ,girls from "HOT LINES" comes and take their place.
Only "support center" that i admit are world wide web and forums like overclock.net.

HA! Igor, you always make me laugh! biggrin.gif You have a way of getting to the true nature of things, the hidden reality, that is hilarious! thumb.gif

Can you imagine, the support girl has two phones, one for Samsung support, the other for the "hot line", and they get mixed up. The phone rings and she answers, "Hey baby, what's on your mind?". The caller says, "Uhm... what? Hello, is this... uhm, Samsung support?". The girl realizes her mistake, "Uuuh, yes this is... Samsung support, what can I do to... uuuh, how can I help you?".

Anyway, Samsung's support is one of the few areas that is apparently not very good, in contrast to their products, or at least their SSDs and DRAM memory. They also don't really have (allow) a true user forum on their web site, which in a way is a type of censorship, they only allow what they choose to be seen by site visitors. I'm not sure what they are worried about, I doubt they would have many complaints about their SSDs. The Magician software, well that is another story.
post #10 of 14
Quote:
Originally Posted by parsec View Post

...Anyway, Samsung's support is one of the few areas that is apparently not very good, in contrast to their products, or at least their SSDs and DRAM memory...

Apparently, you haven't had the misfortune of using a Samsung printer.
     
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