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post #11 of 14
Quote:
Originally Posted by parsec View Post

HA! Igor, you always make me laugh! biggrin.gif You have a way of getting to the true nature of things, the hidden reality, that is hilarious! thumb.gif

Can you imagine, the support girl has two phones, one for Samsung support, the other for the "hot line", and they get mixed up. The phone rings and she answers, "Hey baby, what's on your mind?". The caller says, "Uhm... what? Hello, is this... uhm, Samsung support?". The girl realizes her mistake, "Uuuh, yes this is... Samsung support, what can I do to... uuuh, how can I help you?".

Anyway, Samsung's support is one of the few areas that is apparently not very good, in contrast to their products, or at least their SSDs and DRAM memory. They also don't really have (allow) a true user forum on their web site, which in a way is a type of censorship, they only allow what they choose to be seen by site visitors. I'm not sure what they are worried about, I doubt they would have many complaints about their SSDs. The Magician software, well that is another story.
Man you beat me again this time,you put Samsung girls to whole new level biggrin.gif
Sorry but I got to make one like you -
Samsung SSD costumer:My DRIVE gmp,you know ....dont wont to raise OS.
Samsung girl:I don't know what is OS ,but dont worry baby we will fix that in no time.

Yes their product are the best SSD,DRAM,and especially high end notebooks ,they are THE BEST.In fact when i think for Samsung product you really dont need support all you need is read manual and google some guides ,like let say "Sean's guides" and a lot of people don't want to do that.

Parted magic hmm,i said long time a go,I would ban by law software that hardware manufacturers do ,they are so UNFINISHED.When you think how some small companies like ,let say Piriform make good software why they don't let them do that.
Edited by Unit Igor - 3/14/14 at 1:01pm
post #12 of 14
I agree with the previous posters. Call centers usually are filled with people that have no idea of what they are talking about nor of the product that the company has.
The guy prolly just clicked on a menu of Q&A and one of them said: Slow SSD ->Resolution: Update Intel Drivers.
And he moved on from there talking garbage.

Last time I called Microsoft because a customer of mine couldn't activate his Office license, the guy on the other side said it was a license for windows.
I facepalmed, asked him an e-mail sent a scan from the whole box and politely asked to speak with someone that knows what he's doing.

The scenario with call centers or even big local stores is that they put people that can get rid of you easily, not people that can help you.
You'll end up frustated with them and resort to paying for help or search for solutions yourself.

Intel drivers on AMD platform...
OH I KNOW
I KNOW A WAY TO GET MANTLE WORKING ON NVIDIA!11!!!11!! INSTALL AMD DRIVERS!1! HERP DERP DERP
post #13 of 14
Quote:
Originally Posted by Tokkan View Post

I agree with the previous posters. Call centers usually are filled with people that have no idea of what they are talking about nor of the product that the company has.
The guy prolly just clicked on a menu of Q&A and one of them said: Slow SSD ->Resolution: Update Intel Drivers.
And he moved on from there talking garbage.

Last time I called Microsoft because a customer of mine couldn't activate his Office license, the guy on the other side said it was a license for windows.
I facepalmed, asked him an e-mail sent a scan from the whole box and politely asked to speak with someone that knows what he's doing.

The scenario with call centers or even big local stores is that they put people that can get rid of you easily, not people that can help you.
You'll end up frustated with them and resort to paying for help or search for solutions yourself.

Intel drivers on AMD platform...
OH I KNOW
I KNOW A WAY TO GET MANTLE WORKING ON NVIDIA!11!!!11!! INSTALL AMD DRIVERS!1! HERP DERP DERP

The parts in bold above may be the hidden truth!

OTOH, probably 90% of calls to PC call centers are questions like, "How do I turn on my PC?", "Do I need an AMD keyboard with my AMD PC?", "My Windows got closed, how do I open it?". So they provide a peer to peer type of support, if you know what I mean.

When a call from one of the 10% comes in, then they just say anything that sounds vaguely related to the question that has some truth in it, applicable or not.

Plus if they did provide good support, think of all the calls they would get once that was known! wink.gif

Did your email to prove the MS product was not an OS get you anywhere?
post #14 of 14
Quote:
Originally Posted by parsec View Post

The parts in bold above may be the hidden truth!

OTOH, probably 90% of calls to PC call centers are questions like, "How do I turn on my PC?", "Do I need an AMD keyboard with my AMD PC?", "My Windows got closed, how do I open it?". So they provide a peer to peer type of support, if you know what I mean.

When a call from one of the 10% comes in, then they just say anything that sounds vaguely related to the question that has some truth in it, applicable or not.

Plus if they did provide good support, think of all the calls they would get once that was known! wink.gif

Did your email to prove the MS product was not an OS get you anywhere?

Yea, got transfered to the supervisor who said sorry for all the confusion and promptly fixed the key.
2 minutes later my client was walking out the shop with office activated tongue.gif
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