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[CNET] Xbox Live struggles with access issues as Titanfall launches - Page 2

post #11 of 28
Quote:
Don't get me wrong, when XBL works it does its job and it does it very well, but it is still paid service and as such they should have a better disaster recovery plan.



Without knowing exactly what happened no one can really make a statement like this.

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post #12 of 28
Why? The service failed. While it would be nice to know why, the bottom line is still XBL failed to meet it's SLA.
Quote:
Originally Posted by Lifeshield View Post


Without knowing exactly what happened no one can really make a statement like this.
post #13 of 28
At least when PSN goes down we have our free games to console us. biggrin.gif
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post #14 of 28
Quote:
Originally Posted by Deadboy90 View Post

At least when PSN goes down we have our free games to console us. biggrin.gif
Don't you have to be connected to PSN to use those free games?
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post #15 of 28
Quote:
Originally Posted by y2kcamaross View Post

Don't you have to be connected to PSN to use those free games?

I don't think so. You install them right to the hard drive. I'll try it with the internet off.
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post #16 of 28
"What happened to having the Worlds Most Powerful Cloud backing X-Box and Live?! One game brings it down? Some technology.....geeesh, loooossserrrsss!!!!"

There, I said it, no one else will have to.

Back on planet Earth though, this should be expected as major titles bring down systems on launch, it is how it is. We as consumers shouldn't expect developers to build their entire network to handle what will be an initial frenzy for their product. We really can't ask them to roll that kind of hardware and infrastructure out for what will be short term!

We as consumers need to realize that the realistic expectation is to have them build their infrastructure in a way that will comfortably support the game during its life, and acknowledged that during initial launches there will be down time. It is simply how hardware works!

People don't like this idea? Then wait a couple of weeks after launch to buy/play the title. Growing pains are growing pains, deal with it.
Quote:
Originally Posted by Bluelionpiper View Post

I say it’s a “bad deal” because you can play the same games on the PSN for free. If you want to pay for the same thing that you can get for free then by all means, go ahead.
As someone who works with a large enterprise level network and DB we had an uptime greater than 6 9’s, with very little issues around slowness. It can be done.

Yes, but how many times has that network been utilized for a global launch of a product where a few million users slammed it at once?

It is one thing to say "My established and built network has a 99.999999% uptime.", it is something entirely different to say it about a new product launch/service where the initial load far exceeds what the system is designed to handle at peak loads.
Edited by PostalTwinkie - 3/12/14 at 9:27am
    
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post #17 of 28
Quote:
Originally Posted by Deadboy90 View Post

I don't think so. You install them right to the hard drive. I'll try it with the internet off.
I would assume you have to be connected, otherwise you wouldn't lose them when you stopped your PSN+ membership
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post #18 of 28
Quote:
Originally Posted by PostalTwinkie View Post

We as consumers shouldn't expect developers to build their entire network to handle what will be an initial frenzy for their product.

As a devolpoer I expect my DB’s, apps, websites and all hardware to work almost all the time. If something fails that means I didn’t do my job as well as I should have. If my webserver is slow that means there was an increase in load that I didn’t see. I need to find out why and correct it so that it doesn’t happen again.

Microsoft knew this was coming but they either didn’t act soon enough or flat ignored it and to great extent, it doesn’t matter. Iin fact they did everything that they could to make this as big as possible and they failed.

Quote:
Originally Posted by PostalTwinkie View Post

Yes, but how many times has that network been utilized for a global launch of a product where a few million users slammed it at once?

Well considering we're an international company I can say yes to the first part but since everything my department does is internal I doubt reach the millions of users. We usally have a release of some kind every week. And what because there a lot of people on XBL Microsoft can’t handle it? This is Mircosoft…. Not some local start up.

Quote:
Originally Posted by PostalTwinkie View Post

It is one thing to say "My established and built network has a 99.999999% uptime.", it is something entirely different to say it about a new product launch/service where the initial load far exceeds what the system is designed to handle at peak loads.

While I see your point here, it doesn’t address things like the fact that these “peak loads” happen often. Every time another game is launched there is an increase. Some games produce more than others, but there is always an increase in XBL usage when a new game launches and Microsoft failed to perform for this release.
post #19 of 28
Quote:
Originally Posted by y2kcamaross View Post

I would assume you have to be connected, otherwise you wouldn't lose them when you stopped your PSN+ membership

Nope. I turned off my internet and started up Outlast with no problem.
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post #20 of 28
Quote:
Originally Posted by Bluelionpiper View Post

As a devolpoer I expect my DB’s, apps, websites and all hardware to work almost all the time. If something fails that means I didn’t do my job as well as I should have. If my webserver is slow that means there was an increase in load that I didn’t see. I need to find out why and correct it so that it doesn’t happen again.

Microsoft knew this was coming but they either didn’t act soon enough or flat ignored it and to great extent, it doesn’t matter. Iin fact they did everything that they could to make this as big as possible and they failed.

Well considering we're an international company I can say yes to the first part but since everything my department does is internal I doubt reach the millions of users. We usally have a release of some kind every week. And what because there a lot of people on XBL Microsoft can’t handle it? This is Mircosoft…. Not some local start up.

While I see your point here, it doesn’t address things like the fact that these “peak loads” happen often. Every time another game is launched there is an increase. Some games produce more than others, but there is always an increase in XBL usage when a new game launches and Microsoft failed to perform for this release.

Postal is an actual ISP. Not someone representing an ISP or someone representing a network, he is an ISP. - In case you didn't know.

I still vehemently disagree with the mentality that infallibility exists in a network and I'm a NDIT (Network Design + Installation Technician) meaning I do from the actual line to your door and your entire business.

As such, I have networks go down all of the time that are not the fault of the network, itself.

One thing you're forgetting is that XBL and PS+ are both on AT&T routing paths...Which means, we're at the mercy of Cox, Comcast and Charter for over 3/4 of the North East tables and at the mercy of Comcast, Time Warner and Cox for Central/Western US. -- At the mercy of -- Is a big deal when it comes to load bearing hubs/switches, especially tables in regards to this situation.

The only thing we actually //know// about this entire situation is that apparently, user-ship was throttled. I can give you 20 different examples of that scenario playing out that are not the fault of Microsoft.

You claim "Microsoft knew this was coming", that's not accurate especially in this business...Nobody could have successfully predicted the load from Titanfall + Peak users would actually bring down a network...Nobody. - I'm actually being serious because you really can't straight up blame XBL.

What if the Cox table went down again (Notice I said AGAIN)? How is that XBL's fault? A routing table should have upgraded equipment, you know since practically all of Austin depends on it...Oh wait, it doesn't...So, now the network is being throttled through Houston AND around Austin but, because Comcast's hub was never used as a table, it's not strong enough to handle 5+m people playing WoW/SWTOR etc...I guess we'll have to throttle the login server. -- See what I mean?

You're also putting XBL on a pedestal.

What about PSN during the Hotz trial when they completely blacked out service for 2 weeks? Update downtime? (No secondary network is rather stupid but, moving on) -- What about the hack on the back end of the PSN that took the network down for 3 weeks?

Please name 1 instance of XBL being down for more than a day.

Oh, you can't? That's because you're putting it on a pedestal.

These peak load issues are more a fault of our infrastructure than anyone else. If you want to point specific fingers, I actually keep a list of garbage tables...They're mostly run by Cox and Time Warner...If you REALLY want to address this issue, you have to look a lot deeper than just pointing a finger at XBL/Microsoft...
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