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Win 7 sp 1 is stuck in an update loop and I have to use restore to get up and running. I plan to diagnose by doing the following, but am I on the right track?

post #1 of 19
Thread Starter 
I was on vacation for three weeks plus some and when I turned on the computer it downloaded and auto installed 40+ Windows updates. When it restarted, it kept getting hung on the "Don't shut off your computer, updates in progress" so something similar after Windows rebooted and after the Windows splash screen with the color gizmo. It stalled there for awhile, then it would restart and stall the same way. I let it go for hours. **

Safe mode didn't work.

I used the repair disk and did a restore and it's running OK. Last time I reinstalled the updates, and it got stuck in the loop again. So I did a restore again.

So I set Windows update to "down load, but let me choose what to install". I plan to install one at a time as I do my routine shut downs at night. Is this the right way to attack this problem?

Thanks in advance...!

********************

Side notes:
** it actually started in my absence when a family member turned it on, so it may have been trying to update and restart for weeks for all I know... redface.gif. Actually, it was on when I got home still trying to install, I presume...then I did the restore, downloaded 40+ updates, then restored again. I'm trying to keep this question clean and simple.

And a big BTW:
Fortunately, I didn't disable restore in my SSD as some suggest... ahem.... I would have been screwed, And back on the phone with Microsoft arguing about the validity of my upgrade rights and the fact that I won't install Win 8 until it's fixed, "So there!". My SSD fresh install was long drawn "negotiation" until they finally folded and got someone to fix it. Christ, I'm not a pickpocket...

I digress....

Thanks in advance... smile.gif
post #2 of 19
If it is looping, you need to delete the update cache. Boot with your Windows install disk, and at the "Install Now" button, click the link "Repair your computer," open a cmd prompt, and type:

del C:\Windows\WinSxS\cleanup.xml

del C:\Windows\WinSxS\pending.xml

http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/reboot-loop-after-configuring-windows-updates/8b3e2550-c174-486f-b5dc-98260abc05f9

Oops.. just noticed that link is for Vista... but this works for WIn7 too.... promise! thumb.gif
Edited by cgipson1 - 3/12/14 at 12:55pm
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post #3 of 19
Thread Starter 
That is a Vista solution. Will that work with Win7?
post #4 of 19
This sounds like the KB2823324 security update that bricked my system at first. I had to do a total wipe of everything, but fortunately I had just installed everything the day before and didn't have much on my PC. I basically just hunted it down in Windows Update, set it to let me decide what to update and hid KB2823324.
post #5 of 19
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post #6 of 19
Quote:
Originally Posted by chuckiechan View Post

That is a Vista solution. Will that work with Win7?

Yes... it will work (or should! Nothing is ever 100% definite in the microsoft world!) I have used it successfully for several different systems.

another link http://nctritech.com/vista_update_loop.php


This is ONLY if it is looping... this will stop the loop. And give you your system back.

since you restored and are not looping now.. you don't need to do this, right?
Edited by cgipson1 - 3/12/14 at 12:54pm
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post #7 of 19
Thread Starter 
No, I don't think so. I restored my way out of the loop.

Please read my post to tell me if I'm approaching the problem the right way. I have all the updates and plan to install them one by one as I routinely shut off my computer for night or whatever.

I can help but wonder if installing four weeks worth in one big gulp is the problem, or it's one update that is bad. If so MS should have found and fixed it by now, and as of yesterday they had not.
post #8 of 19
They do occasionally put out a bad patch, like that one mentioned earlier. I just did updates today... and have no issues... and am fully caught up on all patches. So hard to say it a bad patch... unless many others chime in.

Yes... doing them one at a time will help isolate which patch is causing an issue.... so that will help!
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post #9 of 19
Thread Starter 
Man, I got problems!

I installed two of the 44 patches at shut down:
KB955439 - Office Validation Add in
KB 955439 Access Snapshot Viewer

And it did the same thing this morning. BTW, I couldn't get to a command prompt in this case to try your suggestion, but I feel the loop is a symptom, not the cause.

I do have a system image from a bit ago, and I may have to fall back on that, but I'm getting paranoid.

From restore, I'm restoring from 2-16-14. Newer ones are MS updates.

Where do I go from here?

EDIT: I discovered my "Event Manager" is missing.
Here is where I'm working now: http://support.microsoft.com/kb/2509997
Edited by chuckiechan - 3/13/14 at 8:02am
post #10 of 19
Quote:
Originally Posted by chuckiechan View Post

Man, I got problems!

I installed two of the 44 patches at shut down:
KB955439 - Office Validation Add in
KB 955439 Access Snapshot Viewer

And it did the same thing this morning. BTW, I couldn't get to a command prompt in this case to try your suggestion, but I feel the loop is a symptom, not the cause.

I do have a system image from a bit ago, and I may have to fall back on that, but I'm getting paranoid.

From restore, I'm restoring from 2-16-14. Newer ones are MS updates.

Where do I go from here?

You have to boot from an install disk or recovery disk, and use use the command prompt there to fix this. You might want to do that fix... and possibly just wipe out the entire update store... sounds like there is a problem there. This might help... http://support.microsoft.com/kb/971058
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Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Windows › Win 7 sp 1 is stuck in an update loop and I have to use restore to get up and running. I plan to diagnose by doing the following, but am I on the right track?