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How to ask for help with Linux

post #1 of 38
Thread Starter 
This is going to be short, sweet and to the point.

Linux isn't Windows - and questions aren't the same here either. This thread is going to help you get the most effective help the fastest, and will make your life easier, as well as the Linux guru's in the forum.

A few pointers:

"It doesn't work" isn't really sufficient information to provide you a solution. If you run the command in a terminal and literally the output is this:
Code:
$ somecommand
$
And nothing occurs - there is still probably something in the background happening, and probably some error output somewhere. That isn't "working" and it isn't "broken" both at the same time.

Instead, describe your steps:

When I run "someprogram" in a terminal I get the following output:
Code:
$ someprogram
(-43) Segmentation Fault

Is much more appropriate and can get us to the answer quicker.

Verbosity. I can't emphasize the use of the usually included verbosity flags for many programs (someprogram -v or some program --verbose some applications even provide verbosity levels to increase the output for more in depth analysis [ examples: SSH has -v, -vv, and -vvv, other programs use --verbose 6 or -v6])

Useful terminal output for general troubleshooting:


For software only issues - for example a single program, you should generally provide the following information at a minimum
-Distribution
-The output of uname -r
-Name of program in question, and its current installed version
-The output of the command in a terminal

For issues involving applications which utilize graphics acceleration, you should provide the following additional information:
-The output of lspci | grep VGA && sudo lshw -C video
-The output of lsmod
-The output of dmesg | tail twice - once immediately following a successful boot, and once immediately after experiencing the problem

For issues specifically involving hardware compatibility (non-functioning or partial functioning wireless, ethernet, graphics, sound etc.) the following information should be provided:
-The output of uname -r
-Distribution
-Steps to reliably duplicate the experienced abnormality (if any)
-The output of lspci && lsusb && lshw
-The full output of dmesg following a successful boot
-The output of dmesg | tail immediately after you experience the discrepancy (if its intermittant)
-The output of lsmod

These are some very generic, very useful commands that provide information to better inform the Linux gurus on the forum of your specific platform and problem.

Keep in mind - some head scratching is likely to occur, we've all had a lot of experiences over the years, and that leads to a cluttered mind - it may take us a minute to realize the solution, which could be quite obvious. Patience is a virtue. We may also ask for additional commands to be run, or for some further tinkering on your part - it's all part of a process.


Anything anybody would like to add?

Edit 1: Fixed use of "&" instead of "&&" to join multiple commands, as well as the use of "|" instead of "&&" by mistake. Thanks for pointing this out @stumped
Edited by Xaero252 - 3/19/14 at 9:23pm
    
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post #2 of 38
Thread Starter 
If you don't have anything beneficial to contribute to the discussion at hand, don't post. We are BSD-friendly here. We also generally tolerate your banter, but this is a thread mostly designed to help new users of *nix operating systems; generally BSD isn't recommended for beginner *nix users with good reason - there are a lot of barriers which exist on BSD that don't on most Linux distributions, which isn't a good thing for someone venturing into an already alien environment. Not saying the choice isn't available, and I'm not saying either one is superior - users are likely to run into issues on both BSD and Linux. Just like they do on Mac and Windows. Computer problems happen.

Also, generally - spreading FUD is distasteful, I know that's your prerogative - and you are entitled to do so.
    
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post #3 of 38
Per Quality of Content initiative, posts should be factual in nature however

Way to thread crap 1st post in though
    
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post #4 of 38
Quote:
Originally Posted by Xaero252 View Post

...
-The output of lspci | grep VGA & sudo lshw -C video
...
(Keep in mind, I'm reading this from a newbie's perspective who will just copy and paste everything he sees)
I think you have a typo here. Should it be
Code:
lspci | grep VGA && sudo lshw -C video

or were you meaning it to be run as 2 separate commands? If it's the latter, I'd suggest making them into 2 different lines. smile.gif
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post #5 of 38
Quote:
Originally Posted by Xaero252 View Post


"It doesn't work" isn't really sufficient information to provide you a solution. If you run the command in a terminal and literally the output is this:
Code:
$ somecommand
$
And nothing occurs - there is still probably something in the background happening, and probably some error output somewhere. That isn't "working" and it isn't "broken" both at the same time.

Your explanation is more confusing than helpful. For one, is the command in your example a daemon? Cause if not, you won't get your prompt back if things are still happening in the background unless you actually background it with an ampersand. If the command comes back with no output, congratulations you running the world's worst software.

You missed the most fundamental advice you can give to newbies. Read the manual in full, search the web for people with the same issues, sleep on it, now come back and ask a question.
post #6 of 38
/retracted as Xaero handled things.

I'm liking this so far Xaero. I know this could have been a useful starting point for me when I started 4 years ago.
Edited by Rookie1337 - 3/19/14 at 9:22pm
     
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post #7 of 38
Thread Starter 
Quote:
Originally Posted by CaptainBlame View Post

Your explanation is more confusing than helpful. For one, is the command in your example a daemon? Cause if not, you won't get your prompt back if things are still happening in the background unless you actually background it with an ampersand. If the command comes back with no output, congratulations you running the world's worst software.

You missed the most fundamental advice you can give to newbies. Read the manual in full, search the web for people with the same issues, sleep on it, now come back and ask a question.

Actually, a lot of applications do work in the background, or self-fork into the background. Though its a terrible programming practice to do so - especially on a *nix based operating system, it does happen. Also, silent crashes - although rare, still occur. Even though the application crashed silently, it still likely did some form of work, and would return the user to the terminal. If it did do work, and crash - or fork into the background without providing any sort of stdout or stderr output - you are very right, it's probably some of the worst software available. Even the majority of daemons report back some sort of information when you invoke them from the terminal; for example the process number followed by the location of log output, perhaps even startup blurbs and/or errors/warnings. I'd like to re-organize the OP and provide some more in-depth information.

Also, it's distasteful, and not helpful at all to a new user to just slam them with "RTFM" posts. It doesn't help anyone. I know we all learned that way, but we are the dedicated few - a casual user venturing into a new world is just going to get turned off by that attitude. I do need to update that post though, I realized I managed to write a bunch of useful information for after you have exhausted your normal resources, and need to come to the experts for advice. You are right - I should have information about man pages, help documentation and Google tactics for linux issues.

Either way, thanks for pointing this out - I need to expand upon these points. +rep - when I get home, because our work computers are STILL using IE8... I wish I could change things around here.
Quote:
Originally Posted by stumped View Post

(Keep in mind, I'm reading this from a newbie's perspective who will just copy and paste everything he sees)
I think you have a typo here. Should it be
Code:
lspci | grep VGA && sudo lshw -C video

or were you meaning it to be run as 2 separate commands? If it's the latter, I'd suggest making them into 2 different lines. smile.gif

This is true, I should probably split that into two separate commands, I also realized that I made a mistake later on in the post where I split multiple commands with "|" insted of "&&"
Fixed, +rep when I get home because ie8 is trash.
Edited by Xaero252 - 3/19/14 at 9:21pm
    
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post #8 of 38
Quote:
Originally Posted by Rookie1337 View Post

Your point about a daemon isn't exactly valid because I can't think of a reason that a completely new user would launch one. I know I haven't explicitly evoked one in my 4+ years of Linux. So...please move on.

Technically that validates my point even more, it would be more plausible if we say it is a daemon. Show me a foreground command that returns a prompt while still running...
post #9 of 38
Thread Starter 
Quote:
Originally Posted by CaptainBlame View Post

Technically that validates my point even more, it would be more plausible if we say it is a daemon. Show me a foreground command that returns a prompt while still running...

Easy, last I checked, XMMS forked to the background silently and dropped the user back to the terminal - IF I RECALL CORRECTLY; I could be mistaken, but I believe that was the application that did it.

Oh, and wine does it too, under certain circumstances. Oddly, though that example also still uses the terminal for stdout and clutters it - though you can still run commands in it.
Edited by Xaero252 - 3/19/14 at 9:29pm
    
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post #10 of 38
Incredible! I'll look to this if I for some reason cannot figure out an issue thumb.gif

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