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Slight write up about Zotac

post #1 of 3
Thread Starter 
Bought a 780ti from zotac a few weeks ago, card showed up wouldnt work in my primary pciex16 slot so tried it in my secondary which is 8x, couldnt figure out why it wouldnt run in my primary, called there tech support, they kept telling me it was a mother board issue, but i knew it wasnt since one of my 6950's would run fine at 16x, the pcie resistors caught my eye on one of my 6950 card, and i thought id check the ones on the 780ti, on further inspection 2 sets of the pcie lane resistors on the 780ti had fallen off, (there really small) followed up with an RMA, next day had a RMA number and approval, shipped the card out a few days later, (wanted to play titanfall on Ultra before letting it go) shipped the card out on a wednesday afternoon, tracking said it arrived on Friday, i got an email Monday stating they had it, I called a few days later to try and talk them into getting my shipping cost back which was $23 that included 2 day shipping and $700 worth of insurance, They wouldnt give me my money back, but the conversation lead into him saying about how they would test my card and if faulty send me a refurbished one, I went onto a ramble with the guy asking how hed feel about buying a top of the line card new, and recieving a "Refurb" i apparently made him feel bad and he assured me that I'd recieve a brand new one, also he asked me why i returned the card to zotac and not to where i had bought it from and i told him that this is the first RMA ive ever done, and they were the maker of the product so why wouldnt I? He then asked me to send pictures of the shipping box to make sure it wasnt a shipping damage, after he recieved the pics and after looking at the card he said the damage that had been done to the card couldnt of happened by the way zotac had the card positioned in its anti static foam tray in the box, I told him i found the peices laying in the bottom of the box. After that he said hed go test my card and get back to me via email about the results, I recieved an email about an hour later, stating they couldnt get the card to work at all, 16x or 8x, and i told him it worked fine for me at 8x, he told me it was a dying card, and that it only woulda worked for a little while if I had kept it ( still i think if they shipped it back it would work just fine in my pc) but no complaints there, he then continued to send me another email stating it was in there shipping department and would ship out in 1-3 days depending on how busy they were, tomorrow will be day 3 and it hasnt shipped yet, so i will probably call tomorrow to ensure that it ships, So no my RMA isnt complete yet, but you can take this how you want to, I've known friends to own zotac cards, and I have even installed a few and never had a problem, i buy my first one for myself and had an issue, One problem i did have was when sometimes calling in (RMA & Tech) no one answered the phone, and you will come to realize that if you talk to a tech support guy on live chat and you decide to call in, most of the time it will be the same person you spoke with in the live chat, from what I have gathered is the RMA is American people, and the tech support is from the Phillipeanes, (Info given to me from RMA division) So there ya have it, my personal experience with Zotac, I still cant conclude this, but hoping in the next few days I will recieve my card in the working order it should be!! So take what you can from this experience, i wouldnt call it terrible, but I wouldnt call it good either!!


EDIT: I will say about the quality of the card even though it did only work at 8xpcie the card had an asic quality of 76.1, the card never went above 64 degrees with it being right against the PSU and was overclocked from factory, i did OC it myself a little and was running at 1273 core (thats with boost) and i forget what i ran the memory at (slightly overclocked it a little more then it already was) but the fan shroud was made of metal and the card seemed very durable and did not flex at all while in the slot, so ill give the durability and strength of the card a +
Edited by xxslay3rxx - 3/20/14 at 7:11pm
post #2 of 3
Use paragraph, real pain to read otherwise. At least they did provide you a service... not the best but that's what you paid for, apparently.
At that price range, you might want to pay a bit more and consider to go with evga. Zotac are able to offer more competitive price at a cost.
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i7-4790k MSI Z97 Gaming 5 Sapphire R9 290X Tri-X 2x8gb ADATA 2133MHz CL10 
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My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7-4790k MSI Z97 Gaming 5 Sapphire R9 290X Tri-X 2x8gb ADATA 2133MHz CL10 
Hard DriveCoolingOSKeyboard
Mushkin 1 TB SSD & Samsung F3 spinpoint 1 TB MCP655A + 2 x MCP320 + EK supreme copper Win10 Corsair K70 Lux 
PowerCaseMouse
Corsair 750W Bitphenix Monstrous water cooling case Logitech G9X 
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post #3 of 3
Thread Starter 
Apologize for the "Non Paragraphing" just figured I'd put a little info out there for people. Zotac I cant say is a bad company, this is my first ever problem and It isnt being handled the best but it is being handled, and for people without a hardware problem at all they are saving money, and they are in my eyes recieveing a product just as good of quality as the EVGA cards
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