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DISASTER green-sum eBay transaction for CROSSOVER 27QW - DOA

post #1 of 40
Thread Starter 
Be WARNED. I got a DOA CROSSOVER 27QW and green-sum expects me to ship it back for replacement at my cost, $200 to ship back.
eBay will not cover their "Money Back Guaranteed" promise even when the seller don't pay for shipping. eBay closed my case and asked me to ship the item back before they can refund my $319.

I left NEGATIVE feedback and warned the others.

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=green-sum&myworld=true&items=25&iid=-1&de=off&which=negative&interval=365

I am ABSOLUTELY disappointed in green-sum and I bought from them based on the positive feedback from various buyers here in this forum. Even reading that the seller don't cover shipping cost for replacement I always read that green-sum will make good to the customer. Not my luck that's for sure and I am at lost for $319 and a DOA of monitor in my house

No idea what to do but I will go ahead and decline charges on my credit card I used with PayPal

Suggestions, ideas?

eBay.jpg 36k .jpg file
post #2 of 40
Looks you gambled and you lost. frown.gif I hear so many great things about these overclockable Korean monitors guess this one is a fluke this time. Even if it did cost you $200 to send it back you'll at least get like 1/3 of your money back. It's better than hanging on to a dead monitor. There is possibly no way that you can ship the monitor without it costing $200? You can't send it at a snail mail pace back to them for the cheapest dollar amount possible? You can try to strip as much weight off the box as possible. I know most places will measure the shipment by box dimensions and weight but mostly determine the cost based on weight.

Send them back an empty box? or a box of bricks? devil.gif Really don't do it, that's probably in bad faith. You'd just be as bad as Green Sum. Wow that page of negative feedback is starting to stack up.
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post #3 of 40
Thread Starter 
Yes indeed I gambled and lost. For now. But I do have faith in my bank. I had another credit card transaction declined on an eBay item pay with PayPal and I won. I believe this will work again. I won't let it go that easy. Is just amazing for the money green-sum makes they can't take care of a bad apple. Really weird, very weird.
Quote:
Originally Posted by anoob View Post

Looks you gambled and you lost. frown.gif I hear so many great things about these overclockable Korean monitors guess this one is a fluke this time. Even if it did cost you $200 to send it back you'll at least get like 1/3 of your money back. It's better than hanging on to a dead monitor. There is possibly no way that you can ship the monitor without it costing $200? You can't send it at a snail mail pace back to them for the cheapest dollar amount possible? You can try to strip as much weight off the box as possible. I know most places will measure the shipment by box dimensions and weight but mostly determine the cost based on weight.

Send them back an empty box? or a box of bricks? devil.gif Really don't do it, that's probably in bad faith. You'd just be as bad as Green Sum. Wow that page of negative feedback is starting to stack up.
post #4 of 40
Additional information (may help some others):

When I had to ship a monitor back to sellers, across the ocean -- I often looked at budget shippers (e.g. DHL instead of UPS or FedEx) which allowed me to ship for less than $100

I suspect these go by slow container ship along with other parcels, but it arrived eventually.
Edited by mdrejhon - 3/21/14 at 8:02am
post #5 of 40
Another reason i dont buy big items that would cost a fortune to ship back from overseas.
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post #6 of 40
Quote:
Originally Posted by anoob View Post

Looks you gambled and you lost. frown.gif I hear so many great things about these overclockable Korean monitors guess this one is a fluke this time. Even if it did cost you $200 to send it back you'll at least get like 1/3 of your money back. It's better than hanging on to a dead monitor. There is possibly no way that you can ship the monitor without it costing $200? You can't send it at a snail mail pace back to them for the cheapest dollar amount possible? You can try to strip as much weight off the box as possible. I know most places will measure the shipment by box dimensions and weight but mostly determine the cost based on weight.

Send them back an empty box? or a box of bricks? devil.gif Really don't do it, that's probably in bad faith. You'd just be as bad as Green Sum. Wow that page of negative feedback is starting to stack up.

your comment makes me upset. I don't think he gambled at all He bought a product that is supposed to work and it doesn't. It shouldn't be on the customer to ship back a DOA item.


If he got it and didn't like it for some stupid reason then yeah he should pay to ship it back.

I actually went through the exact same thing with another ebay seller and a monitor. It wasn't doa but it had a bunch of dead pixels and I had to fight to have them pay to ship it back, only when I threatened to do a chargeback did they comply.

@OP I would definitely file a chargeback case.
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post #7 of 40
I recently purchased one from a seller that says they will pay return shipping for the first time if you recieve a defective monitor. They havent shipped it out yet however and I payed last friday =\

Ta-korea.global is the seller

Item is a qnix evolution ii perfect pixel. Their perfect pixel policy seems legit as well. Wish me luck smile.gif . Cant wait to get it in!
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post #8 of 40
Wait, it was $319 + $200 shipping ?
post #9 of 40
Thread Starter 
No is $200 to ship it back mate. I got it for $319 and free shipping

Quote:
Originally Posted by Ascii Aficionado View Post

Wait, it was $319 + $200 shipping ?
post #10 of 40
Quote:
Originally Posted by HardwareDecoder View Post

your comment makes me upset. I don't think he gambled at all He bought a product that is supposed to work and it doesn't. It shouldn't be on the customer to ship back a DOA item.


If he got it and didn't like it for some stupid reason then yeah he should pay to ship it back.

I actually went through the exact same thing with another ebay seller and a monitor. It wasn't doa but it had a bunch of dead pixels and I had to fight to have them pay to ship it back, only when I threatened to do a chargeback did they comply.

@OP I would definitely file a chargeback case.

He did gamble on a seller that doesn't provide free DOA returns. He should've bought from a seller that offers a policy for free return shipping for DOA items along with dead pixels and backlight bleeding. It shouldn't be on the customer to pay the cost of sending the DOA item back but it is the customer's job to find out the seller's return policy and adhere to their terms. Once you bought from the seller you acknowledged any rights you lost as a customer and you adhered to their terms of service. If you didn't like their return policy then you should've read their policy before deciding to make a purchase.

Read their return policy as it is stated clearly:
Warning: Spoiler! (Click to show)
Return Policy
At our store, our primary goal is to ensure Full satisfaction with your purchase. We offer Exchange or Repair when there are defects on the item or misrepresentation on listings. All returning items for a refund must be unopened and in new condition, in their original boxes including all packing material. Shipping and Handling fee are not refundable.
All returns should be previously discussed and agreed upon with us.
Please contact us if you have any problems.
We will help you to resolve problems as soon as possible.

Can Green Sum do this? Yes they can. If you don't like how they run their business then don't purchase from them.

Here's an example, this seller offers free shipping for returns if the monitor arrives defective or DOA:
http://www.ebay.com/itm/New-Perfect-Pixel-Crossover-27-27QW-IPS-LED-QHD-DVI-D-AH-IPS-2560x1440-Monitor-/321293825809?pt=Computer_Monitors&hash=item4ace9ab711

Reading the seller's return policy would've saved you and the OP from much trouble, if the seller doesn't have a return policy then caveat emptor.
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