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DISASTER green-sum eBay transaction for CROSSOVER 27QW - DOA - Page 2

post #11 of 40
Isnt it covered under the distance selling regulations
post #12 of 40
Thread Starter 
What's that? Never heard of it
Quote:
Originally Posted by richie_2010 View Post

Isnt it covered under the distance selling regulations
post #13 of 40
You should check again the price for shipping back - there's no way to be $200. This monitor can't weight more than 25lbs. Are looking at express shipping or something like that?
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post #14 of 40
Quote:
Originally Posted by Stay Puft View Post

Another reason i dont buy big items that would cost a fortune to ship back from overseas.

Yes except that like 99.98% of buyers get a good unit and, as such, my QNIX is probably the best PC/electronics purchase I've made ever in terms of bang-for-buck.

Sorry to hear about this OP.
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post #15 of 40
Returning faulty goods

If you receive faulty goods and wish to return them, The Distance Selling Regulations are in addition to your other legal rights.So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Sale of Goods Actas you have when buying face to face.Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty.
post #16 of 40
post #17 of 40
that applies for inner country purchases, at least in germany. no chance do anything against an oversea seller, if it`s not common law in that country and are not willing to run the long way like legal charges.
Edited by Screemi - 3/21/14 at 2:38pm
post #18 of 40
Quote:
Originally Posted by Screemi View Post

that applies for inner country purchases, at least in germany. no chance do anything against an oversea seller, if it`s not common law in that country and are not willing to run the long way like legal charges.

Pretty much this, it's not enforceable as the item is bought from overseas and on eBay. But every country should have some kind of return policy put in place. It's pretty much up to eBay and Paypal to dispute the problem. Considering the seller put up a return policy and the buyer didn't read it I tend to think eBay/Paypal will most likely side in favor of the seller.

Quote:
Originally Posted by TaraB 
You should check again the price for shipping back - there's no way to be $200. This monitor can't weight more than 25lbs. Are looking at express shipping or something like that?

I agree. The monitor only weighs 13.2 lbs (6kg) and even with packaging I doubt it would exceed 25 lbs. Maybe the OP is looking at next day air or something. Technically the seller doesn't have any amount of days posted that the item must be returned by so you could ship it the slowest and cheapest way possible. I just don't see how it could total $200 for shipping.
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post #19 of 40
As others have noted, push the issue through eBay/paypal channels:

http://pages.ebay.com/help/buy/return-item.html


I don't think bringing up some local consumer protection group, or even a legal requirement is going to make a dent in this issue. This is some korean seller who barely speaks english and likely does not care about much other than losing as little money as possible on this.

Also, a word of wisdom. I would have waited on leaving the feedback, for eBay seller ratings are really valuable. You have already left negative feedback and provided bad detailed seller ratings. There is not much that green-sum co. has to lose (the damage has been done).
Edited by junkrok - 3/21/14 at 6:58pm
post #20 of 40
Thread Starter 
At this point I don't care anymore. I already spent 2 weeks screwing around with green-sum and they never offered to cover the shipping back to them. I just don't have time for this. Besides eBay closed my case as well demanding me to ship the monitor back at my cost since that's the seller policy. There are no eBay or PayPal channels left. So I got screwed from all angles. The monitor is DOA and I will trash it after all this is over. I hope disputing charges on the credit card will do the trick.

Quote:
Originally Posted by junkrok View Post

Also, a word of wisdom. I would have waited on leaving the feedback, for eBay seller ratings are really valuable. You have already left negative feedback and provided bad detailed seller ratings. There is not much that green-sum co. has to lose (the damage has been done).
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