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Help with Comcast

post #1 of 22
Thread Starter 
How do I talk to a person who isn't going to just tell me to turn all my stuff off and then back on?

All of my devices, including my modem - report an active connection time of 8 days, and some change - since the last Comcast outtage in my area. Yet, every couple hours (or less) my connection is interrupted momentarily. None of my devices have ever indicated that their connection was lost, inhibited or any form of disconnection has occurred. I've looked at my modem and router's logs (up to the kernel level - on both) as well as the logs for my server and my desktop. Nowhere has anything said it lost connection other than applications complaining that their open connections were terminated. This leads me to believe that the issue lies with whatever piece of equipment Comcast performed maintenance on at about 3 o'clock in the morning 8 (almost nine) days ago.

Problem is, when I call tech support I get treated like some kind of moron...
    
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post #2 of 22
its comcast... lmao imo all you can ask them to do is reconnect your signal from their end, reset it, boost it and that is it. It is probably their wiring thats so horrible - its comcast... what you gonna do against a monopoly :/
    
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post #3 of 22
It took a lot of coercing to get them to dispatch someone from ATT when the wiring outside was bad... When the guy finally came, I complained that they told me to do stupid things that I already tried (reset the modem, unplug the cable, etc.), and he said, "Next time, tell them to go to hell."
post #4 of 22
Why don't you just let them do their jobs and do what they ask you to do? You're treated like a moron because most people who call them are morons. You're not paying them enough to be entitled to some other level of front-line service.
    
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post #5 of 22
Quote:
Originally Posted by Oedipus View Post

Why don't you just let them do their jobs and do what they ask you to do?

Because:

1. I already did it.
2. They could be spending their time with another customer whom they might be able to help.

If we're "not paying them enough," we're at least saving them money. But of course I could just be some know-nothing pretending I did all of those things just to get a tech out...

Btw, it was the tech who told me to tell them to go to hell next time lol
post #6 of 22
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post #7 of 22
I have a feeling its comcast fault, my Grandma whom lives in KC, MO has comcast and she has to reset her router and modem at least once a day to keep connected, Ive tried a router ive used at my own house that works fine and it does the same thing, and comcast has even replaced her modem.
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post #8 of 22
Thread Starter 
So, I figured I should update this; I decided to e-mail Comcast's customer relations department with a detailed description of my issue including rough network topology and diagnostics;
To my surprise, they had their Enterprise support team contact me to see if they could get a field agent out to diagnose the connection personally, since its their stuff that's apparently broken.
    
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post #9 of 22
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post #10 of 22
The technicians over at DSLreports in the comcast direct forum were able to fix problems for me twice, when the phone support techs were unable to even understand the problem. All the phone support techs are good for is blaming your customer-owned router no matter what the problem is.
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