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RMa video card or not?

post #1 of 19
Thread Starter 
I have xfx 290 gpu. I burn one of the vrm 1 chip. I am wondering if I can rma the vdieocard to get another one or not.
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post #2 of 19
Yeah they should replace it as long as you did not run the GPU outside of it's normal functioning parameters.
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post #3 of 19
How exactly did you burn one of the chips?

If you held a lighter to it, your on your own. But if it was through overclocking you should be fine, if you weren't overclocking, you're fine too.

It is nearly impossible for them to tell if you were overclocking. There ARE ways, but it is not worth it to them. It would cost more in determining if you overclocked, IE testing it, than it would be for them to just give you a new card. These cards cost them maybe %10 of what you pay for them new.

In the end as long as you didn't physically do anything to it, you can RMA without fear. Worst case scenario is they say no and you lose out on the shipping.

If this helped you please pres the rep button!
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post #4 of 19
Thread Starter 



this is what I burned.
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post #5 of 19
You didn't set the voltage overly high right?
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post #6 of 19
Thread Starter 
nope, I did not set the voltage. it leave it at stock.
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post #7 of 19
Well if it was as stock and you didn't take a lighter to it, rma it and get a new one.
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post #8 of 19
How did you do that? Looks like short damage to me, like something made contact with it. I'd try to RMA the board if you can, I certainly wouldn't run it like that.


By the way, those are not your VRMs. The VRMs are under a heatsink on the front side of the board.


Greg
Edited by hammong - 3/21/14 at 1:45pm
post #9 of 19
Thread Starter 
Quote:
Originally Posted by hammong View Post

How did you do that? Looks like short damage to me, like something made contact with it. I'd try to RMA the board if you can, I certainly wouldn't run it like that.


By the way, those are not your VRMs. The VRMs are under a heatsink on the front side of the board.


Greg

so what did I burn? I tried rma today to see if I can rma it or not. I hope I can rma it.
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Encoder PC
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3D movies
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CPUMotherboardGraphicsRAM
4770k asus grphton  4550 4GB (2x2GB) Adata Gaming  
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antec BP 550w SM8 ST30 240 UT60 
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ASUS M5A99X EVO AM3+  3450 gskill DDR3-1600 Western Digital  
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Western Digital  Corsair H50 corsair SP120 Windows 7 
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post #10 of 19
It's XFX, so good luck. You may be in for a nightmare. They have one of the worst customer service reputations, and they will no doubt say that the burn was caused by you, and will refuse to exchange it. IF they decide to approve it, you might be waiting two months for another card that will be DOA, or have issues that require that card to be returned.
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