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Bent/broken pins - user error? are they serious???????

post #1 of 9
Thread Starter 
I cannot believe that motherboard makers do not cover pin damage with warranty, ask for $ to repair it, and actually believe that ONLY users can cause such damage!!! I'm literally outraged!!! I had TWO Sabertooh Z77 arrive with bent and half-broken pins. Unbending pins is a BAD idea TBH because those pins become weak and can brake off any time. That is what happened to me - I had a bent pin on arrival, I unbent it properly, without yanking it back and forth, and then 4 months later PC would no longer boot because that pin just broke the hell off. Since then I was forced to use Single Channel RAM to run my PC until another pin went bad! What could I have possible done to do so? I was just using my PC, not messing with CPU, or even opening the case, and BAM - restart, no boot. Just 3 hours ago I received OpenBox Sabertooth Z77 replacement because I did not realize OpenBox meant refurbished/repaired POFS... Guess what? One pin is much shorter than the rest - RAM Channel A is not working at all...

I hear that NewEgg will not refund such a purchase because they consider bent pins to be user error? Is that true??? NO WAY IN HELL did I cause either damage! I followed the instructions for opening the CPU socket precisely, to the letter, handling the board with great care, and once I got to the raw socket, I immediately saw damaged pins without putting the CPU into the socket or doing anything to it. Has anyone had NewEgg refuse to refund their purchase due to bent pins? I will just say Channel A is not working, which is 100% true. In all honesty, companies SHOULD GET SUED for ***** like that but it would cost too much to do so. As long as such is thte case - they can get away with anything, even garbing their board in front of you and saying "Bye" or just smashing it to pieces when you send it for repair and then claiming that you were the one who did the damage.

But really - ***? Look at every motherboard review on NewEgg - about 20% of customers rate any motherboard 1/5 and complain of bent pins! User error? Really? Exactly 17-20% of people damage their pins? I am sure many do, but I put my life on the fact that at least 10% of these motherboard have pin issues when they leave factories. Not only that, but companies like ASUS often attempt to repair these motherboard and send them back, KNOWING that the user will not be happy. The whole idea of being able to return or get a refund for a faulty product is going away - slowly, gradually, but we're moving towards hardware lottery - you either get lucky from try #1 or buy enough units until you get lucky... What a joke...

So now I need a new Z77 motherboard and there is about a 20% chance it will also have broken/bent pins! I am not going to unbend them - I will have my whole family record the opening process to show evidence that no damage was done by the user... That is what is required today to achive some kind of fairness, but they will probably say that the film was edited to discredit whichever company on purpose and then sue me for that....

I apologize for the long rant - I'm just really ticked off that NewEgg may not refund my money and that my next motherboard will have a 20% change of having bent or broken pins from factory....

Who is likely to have bent pins - ASRock or ASUS?
post #2 of 9

This is typical of ASUS. In fact, it's so typical of them that when I read your thread title, I said, "Let me guess: ASUS, right?"

 

ASUS: maker of some pretty good products, but employer of the worst customer service on the planet.

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CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
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It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
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Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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post #3 of 9
Thread Starter 
As far as I know ASRock is exactly the same, no?
post #4 of 9
Newegg probably sold you used boards, other peoples returns. Were there stickers missing, and fingerprints? They purposely damage pins when you return items so they can blame it on you, and then they send that crap out to someone else. Just google "newegg technicians are breaking my returns" and see how many threads pop up.

My suggestion is buy from amazon, I don't use newegg unless its a dire emergency and nobody else sells it any more.
post #5 of 9
Quote:
Originally Posted by MonarchX View Post

As far as I know ASRock is exactly the same, no?

 

I don't know, but it wouldn't surprise me since ASRock is just an ASUS company.

It's a computer!
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CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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post #6 of 9
Thread Starter 
Damn, I just bought ASUS P8Z77-V Pro because the non-Pro was exactly the same price after rebate, but its - return-only policy... I wonder if I should cancel that and go with standard policy product that will let me get a refund just in case... At the same time the only ones with Standard Policy do not have all the things I want to have... Refunds are no questions asked while replacements may come at a fixing price or whatever else. I am a Premiere member, so they better make a replacement without questions asked if pins are bent. They really better not be...

But my second Sabertooth Z77 was OpenBox, so yeah - it was a refurbished/repaired crap, but it was not really repaired - the pin was about half the size of what it was supposed to be...

I always thought NewEgg was all about high quality, but so was ASUS. Not anymore I guess... AFAIK AMAZON shipping costs takes longer, no?
post #7 of 9
Love Asus products, I have a mobo of theirs in my rig right now. Been great. But I have heard of many horror stories regarding their customer support as well. And buying an open box motherboard is not the brightest idea in the world, btw.
 
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Hard DriveHard DriveHard DriveOptical Drive
Crucial MX300 275GB SSD Seagate NAS 2TB Seagate NAS 2TB Asus DVD Burner 
CoolingOSMonitorKeyboard
CoolerMaster GeminII S524 Win 7 Pro x64 Samsung 24" S24D590 (1080p) Logitech G510 
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post #8 of 9
Thread Starter 
Quote:
Originally Posted by mrawesome421 View Post

Love Asus products, I have a mobo of theirs in my rig right now. Been great. But I have heard of many horror stories regarding their customer support as well. And buying an open box motherboard is not the brightest idea in the world, btw.

I didnt realize OpenBpx was the same as refurbished/broken&repaired - I thought it was like OEM...

They better refund it or I will expel furious anger on their existence - a PC gamer without a working PC has nothing to lose and you should be very afraid of those who have nothing to lose.
post #9 of 9

I think that Open Box is just a fancy way of saying "used".

It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
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