Overclock.net › Forums › Hardware Vendors › Case Labs › Case Labs Post-Sales › Great Customer Support
New Posts  All Forums:Forum Nav:

Great Customer Support

post #1 of 10
Thread Starter 
I wanted to comment on this since generally most people only comment on purchases only after something bad happened or they received poor customer support. I wanted to take the time to share how GREAT my customer support was with Caselabs.

When I received my package from FedEx, it look as if it had a rough ride over to the east coast where I am located. I was excited to finally get my dream case so I signed for it anyway and took it in to begin assembly. About halfway through I noticed that the front panel was damaged at the top on one corner. Looking at the box, it was clear that it had landed hard on that side and bent the part to the point where it was unable to be properly mounted. Sad, I contacted Caselabs to see what they could do to get this resolved and on Monday morning I got a reply from Kevin telling me that I would be getting a new front panel in the mail. Just like that. I should be getting the panel tomorrow evening according to FedEx.

I will admit, I was sort of apprehensive to even contact Caselabs based off of my prior experience with trying to get damaged things replaced through the manufacture. Usually, I am required to return the entire product to them even if it only needs one part. That and usually I would have to front the cost to ship it all the way back to them. I am more than happy to say that this was not the case with Caselabs and I would consider customer support like this to be one of the biggest reasons to spend the extra cash on one of these amazing cases. (besides the fact that the build quality is amazing tongue.gif)

So Kevin, if you are reading this, thank you for taking care of me and making me 100% confident that my money was well spent smile.gif
post #2 of 10
Caselabs are amazing, i bought a S3 from them, got shipped on the Tuesday and was on my doorstep on Friday morning, now that does not seem like much, but i live in the UK, so thats across the Atlantic, though customs etc just brilliant.

plus, i wanted a whole rear panel for my matx mod, so instead of getting a rear panel with the precut holes i got a custom blank one, and comms with Kevin were fast and a delight to talk with, and again, panel was here within a week of shipping.

The results speak for themselves really.
post #3 of 10
Caselabs is certainly awesome. I've been running my TX10-D for almost 2 years, ands it's bulletproof. Great customer service, and an amazing product that outshines the cheap tricks of their competition. I wish I saw sites like hardocp give them the review and attention they deserve.
post #4 of 10
TTL over at OC3D has a pretty lengthy review of a case Caselabs sent him.. his reviews are some of my favorite to see, and one of the reasons I knew Caselabs would be my endgame case!
post #5 of 10
Quote:
Originally Posted by MoarCores View Post

I wanted to comment on this since generally most people only comment on purchases only after something bad happened or they received poor customer support. I wanted to take the time to share how GREAT my customer support was with Caselabs.

When I received my package from FedEx, it look as if it had a rough ride over to the east coast where I am located. I was excited to finally get my dream case so I signed for it anyway and took it in to begin assembly. About halfway through I noticed that the front panel was damaged at the top on one corner. Looking at the box, it was clear that it had landed hard on that side and bent the part to the point where it was unable to be properly mounted. Sad, I contacted Caselabs to see what they could do to get this resolved and on Monday morning I got a reply from Kevin telling me that I would be getting a new front panel in the mail. Just like that. I should be getting the panel tomorrow evening according to FedEx.

I will admit, I was sort of apprehensive to even contact Caselabs based off of my prior experience with trying to get damaged things replaced through the manufacture. Usually, I am required to return the entire product to them even if it only needs one part. That and usually I would have to front the cost to ship it all the way back to them. I am more than happy to say that this was not the case with Caselabs and I would consider customer support like this to be one of the biggest reasons to spend the extra cash on one of these amazing cases. (besides the fact that the build quality is amazing tongue.gif)

So Kevin, if you are reading this, thank you for taking care of me and making me 100% confident that my money was well spent smile.gif

You are more than welcome!! thumb.gif To everyone else, thank you for your kind words. biggrin.gif
post #6 of 10
Thread Starter 
Just to let everyone know, the replacement part arrived without issue and the case is all assembled. I have to say, this thing is HUGE but it gives me plenty of room to add components until my wallet can no longer take it biggrin.gif . I should have some pictures up here in a few days when I finally get all the parts in to start on the build.
post #7 of 10
Quote:
Originally Posted by MoarCores View Post

Just to let everyone know, the replacement part arrived without issue and the case is all assembled. I have to say, this thing is HUGE but it gives me plenty of room to add components until my wallet can no longer take it biggrin.gif . I should have some pictures up here in a few days when I finally get all the parts in to start on the build.

When your wallet can no longer afford it, it's time to pimp yourself on the corner. How do you think I bought my upcoming rig? wink.giftongue.gif
post #8 of 10
Lmao
post #9 of 10
Quote:
Originally Posted by MoarCores View Post

I wanted to comment on this since generally most people only comment on purchases only after something bad happened or they received poor customer support. I wanted to take the time to share how GREAT my customer support was with Caselabs.

When I received my package from FedEx, it look as if it had a rough ride over to the east coast where I am located. I was excited to finally get my dream case so I signed for it anyway and took it in to begin assembly. About halfway through I noticed that the front panel was damaged at the top on one corner. Looking at the box, it was clear that it had landed hard on that side and bent the part to the point where it was unable to be properly mounted. Sad, I contacted Caselabs to see what they could do to get this resolved and on Monday morning I got a reply from Kevin telling me that I would be getting a new front panel in the mail. Just like that. I should be getting the panel tomorrow evening according to FedEx.

I will admit, I was sort of apprehensive to even contact Caselabs based off of my prior experience with trying to get damaged things replaced through the manufacture. Usually, I am required to return the entire product to them even if it only needs one part. That and usually I would have to front the cost to ship it all the way back to them. I am more than happy to say that this was not the case with Caselabs and I would consider customer support like this to be one of the biggest reasons to spend the extra cash on one of these amazing cases. (besides the fact that the build quality is amazing tongue.gif)

So Kevin, if you are reading this, thank you for taking care of me and making me 100% confident that my money was well spent smile.gif

Well I'm a bit embarrassed to be replying this late, sorry redface.gif , but I can't go on without saying that you are more than welcome, and thank you for the AMAZING post! It means a lot to all of us! blushsmiley.gif
post #10 of 10
Thread Starter 
Quote:
Originally Posted by XNine View Post

When your wallet can no longer afford it, it's time to pimp yourself on the corner. How do you think I bought my upcoming rig? wink.giftongue.gif

That's a great idea. One speedo and ill have people throwing money at me begging for me to get off the sidewalk tongue.gif Ill use the money to replace all the retinas I burned out of the passing motorists.
Quote:
Originally Posted by Kevin_CL View Post

Well I'm a bit embarrassed to be replying this late, sorry redface.gif , but I can't go on without saying that you are more than welcome, and thank you for the AMAZING post! It means a lot to all of us! blushsmiley.gif

It's all good smile.gif I've been so busy at work I haven't had the time to notice. I appreciate it though smile.gif
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Case Labs Post-Sales
Overclock.net › Forums › Hardware Vendors › Case Labs › Case Labs Post-Sales › Great Customer Support