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Called Asus Support and this is what they said?

post #1 of 12
Thread Starter 
Did a bios update for my Z87-A board.
The update was released about 10 days ago via their website.
Wouldn't post boot to bios/windows after update.
So I reset the CMOS and jumped it.
Finally got into bios and had to force boot to windows from there.

Downloaded the old previous bios update that I had.
And now I'm back to where I was before.

My question is this- the guy on the phone said that if the rollback doesn't work he said it'll be available to RMA.
But if it did work- I should just keep it at this current version.

Is there any reason why it's not stable at the new bios update? I feel like I can get better overclocking results if I were on the new update. Can't they RMA my motherboard for not being able to update the new BIOS? Isn't that enough reasoning?
post #2 of 12
I hate being 'that guy' and asking, but are you sure you flashed correctly? If you did, I would RMA it. May mean the board has issues with BIOS, which I don't need to say it, but I will... Never trust a bad BIOS.
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post #3 of 12
Thread Starter 
Quote:
Originally Posted by AcEsSalvation View Post

I hate being 'that guy' and asking, but are you sure you flashed correctly? If you did, I would RMA it. May mean the board has issues with BIOS, which I don't need to say it, but I will... Never trust a bad BIOS.

Well this is my first build. But ASUS has their drivers/utilities page broken down in layman's terms IMO. I downloaded the BIOS 'updater' tool. Then downloaded the actual new BIOS cap file. Used the 'updater' tool to load cap file and wah la. If this is incorrect way of flashing, please LMK.
post #4 of 12
Sounds like they changed it a lot since I flashed my BIOS. I'm a bit busy right now to investigate something like this, but I hope this bump gets you some attention.
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post #5 of 12
So what's the problem after you cleared cmos? You got into BIOS and then "force booted into Windows".. what does that mean? Did you shutdown from there and try and boot again?
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post #6 of 12
Thread Starter 
It took forever to get to the BIOS, but eventually did. From there I would exit BIOS keeping everything default and let it reboot again. Upon the next reboot- it would not get into BIOS at all- let alone Windows. So, I cleared CMOS again and got into BIOS. From there I boot to my OS drive. That was the only I could get into Windows. Once I got into Windows, and restart from there. I could not get into BIOS. So I just rolled back to the old bios.
Edited by jsx821 - 3/23/14 at 4:50pm
post #7 of 12
If you had USB flashback I'd recommend using that but from what I see.. you don't? I'm on the latest and didn't have any issues but I always use USB flashback method, there might be a problem with the ME firmware on your board or rather, it trying to update during the BIOS update which is failing.

Once you set everything to default, saved and exited BIOS, did you go back to change your settings to what you need (as an example RAID if you have it etc). Try and disable CSM if you're using Win8 and all EFI modules etc.

Anyhow, on your question - I doubt the latest BIOS will give you better OC ability, at the moment it's all about them advertising that the latest Haswell refresh will work on their Z87 boards. This is little confusing considering there's an article out saying Intel won't let this happen..

If you're really concerned then maybe post here, Raja should be able to help just explain point by point what you've done and the problem..

http://hardforum.com/showthread.php?t=1764942&page=51
Just a 'puter
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Just a 'puter
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post #8 of 12
Thread Starter 
Quote:
Originally Posted by error-id10t View Post

If you had USB flashback I'd recommend using that but from what I see.. you don't? I'm on the latest and didn't have any issues but I always use USB flashback method, there might be a problem with the ME firmware on your board or rather, it trying to update during the BIOS update which is failing.

Once you set everything to default, saved and exited BIOS, did you go back to change your settings to what you need (as an example RAID if you have it etc). Try and disable CSM if you're using Win8 and all EFI modules etc.

Anyhow, on your question - I doubt the latest BIOS will give you better OC ability, at the moment it's all about them advertising that the latest Haswell refresh will work on their Z87 boards. This is little confusing considering there's an article out saying Intel won't let this happen..

If you're really concerned then maybe post here, Raja should be able to help just explain point by point what you've done and the problem..

http://hardforum.com/showthread.php?t=1764942&page=51

Do you think by any chance its because I left my OC settings on while doing the update? Should I revert everything back to stock then perform the update?
post #9 of 12
Yeap, if it was me I'd do that.

While you're doing that, let's eliminate ME firmware as being the possible cause. In your BIOS on the first page you see the ME firmware version, is it: 9.0.30.1482? If yes, you're on the latest version ASUS provides and it has installed successfully. Try and update the BIOS again after you've reset to defaults.
Just a 'puter
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Just a 'puter
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post #10 of 12
Thread Starter 
Quote:
Originally Posted by error-id10t View Post

Yeap, if it was me I'd do that.

While you're doing that, let's eliminate ME firmware as being the possible cause. In your BIOS on the first page you see the ME firmware version, is it: 9.0.30.1482? If yes, you're on the latest version ASUS provides and it has installed successfully. Try and update the BIOS again after you've reset to defaults.

ME is the current 9.0.30.1482 version.
I reset everything in bios to default.
Then BIOS 1802 was updated successfully.
Upon restart.. same issue. gets stuck at boot device. no bios screen or anything. And again I had to reset CMOS.
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