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Help to determine cause of freeze ups

post #1 of 14
Thread Starter 
I am working on Hells Gate (in my sig), I have started to get these lock ups no mouse or key board response I have done some things to figure it out but to no avail, I posted here thought it maybe Motherboard related http://www.overclock.net/t/1035333/official-asus-sabertooth-amd-owners-club/6530 . I have removed one of the GPU's to eliminate it, still no change, there is no BSOD or any indication, only when I restart ( manually ) I get the usual "windows did not shut down properly" as posted in the link I have done a fresh install on a raw SSD with only ASUS and AMD CCC drivers installed, It locked up before I could get the CCC loaded so I have to believe that it is not a CCC driver or configuration concern when it first started it would not recover (on the original drive), then after the fresh install I noticed that it recovered in a short time (as posted in the link), anyhow could a web browser ( windows 7 stock) cause a lock up/ freeze up? I am not a software kinda person , I will swap out the other GPU to eliminate it after that I am at a loss. any insight to my dilemma would be much appreciated
Hells Fear
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Hells Fear Portal
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AMD Radeon™ RP1866 Performance Series 16GB AMD Radeon™ RP1866 Performance Series 16GB Vertex 4 256g  Vertex 4 512g  
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OCZ Vector Series VTR1-252AT3-512G  Western Digital WD10EZEX 1TB blue  Western Digital WD10EZEX 1TB blue  SAMSUNG Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM... 
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Hells Fear
(21 items)
 
Hells Fear Portal
(15 items)
 
Hells Gate
(27 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-6100 Asus M5A99X-EVO HiS IceQ.X 6790 HiS IceQ.X 6790 
RAMRAMHard DriveHard Drive
Patriot Viper Xtreme 8GB Desktop Module Kit - D... Patriot Viper Xtreme 8GB Desktop Module Kit - D... OCZ Vertex 3  WD Blue  
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Samsung 22X DVDRW Sata  Samsung Blu-Ray Combo 12X SH-B123L/BSBP Corsair H80 Windows Home prem 7-64 
MonitorMonitorKeyboardPower
HannSpree SL231 23" HannSpree SL231 23" Microsoft Ergonomic 4000 Corsair HX 1000 
CaseMouseMouse PadAudio
Tt Chaser MK-1 Full Tower Logitech G500 S&S Steel On board to Logitech's X530 
Other
Corsair Ram Cooler 
CPUMotherboardGraphicsGraphics
FX 9590,  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... 
RAMRAMHard DriveHard Drive
AMD Radeon™ RP1866 Performance Series 16GB AMD Radeon™ RP1866 Performance Series 16GB Vertex 4 256g  Vertex 4 512g  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vector Series VTR1-252AT3-512G  Western Digital WD10EZEX 1TB blue  Western Digital WD10EZEX 1TB blue  SAMSUNG Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM... 
CoolingCoolingCoolingCooling
XSPC Raystorm AX240 Extreme Universal CPU Water... looking at heat killers for gpu's #16026 need X2 XSPC EX360 Triple 120mm Low Profile Split Fin R...  EK-D5-VARIO-XTOP-PL-W/PUMP (2nd pump) 
CoolingOSMonitorMonitor
2 Liters of FESER1-PURE-BL  Win 7 Pro 64 ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... 
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post #2 of 14
Lock ups are usually memory related.
Have you tried looking in Event Viewer and seeing what was going on just before a lockup?
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post #3 of 14
Quote:
Originally Posted by simsim44 View Post

I am working on Hells Gate (in my sig), I have started to get these lock ups no mouse or key board response I have done some things to figure it out but to no avail, I posted here thought it maybe Motherboard related http://www.overclock.net/t/1035333/official-asus-sabertooth-amd-owners-club/6530 . I have removed one of the GPU's to eliminate it, still no change, there is no BSOD or any indication, only when I restart ( manually ) I get the usual "windows did not shut down properly" as posted in the link I have done a fresh install on a raw SSD with only ASUS and AMD CCC drivers installed, It locked up before I could get the CCC loaded so I have to believe that it is not a CCC driver or configuration concern when it first started it would not recover (on the original drive), then after the fresh install I noticed that it recovered in a short time (as posted in the link), anyhow could a web browser ( windows 7 stock) cause a lock up/ freeze up? I am not a software kinda person , I will swap out the other GPU to eliminate it after that I am at a loss. any insight to my dilemma would be much appreciated

First of all, I'd like to congratulate you on the world's longest run on sentence I have ever seen on a forum. By my count there's a whopping 2 total periods in that entire post.

If you want us to help you, some more information is in order. When do the lockups occur? Not all system lock ups are memory problems. If these lock ups are happening when you use a specific application, that would be helpful to know. Secondly, if you look in the event viewer log right after rebooting the system, you can usually glean some information as to the cause of those lockups.
post #4 of 14
Thread Starter 
I do not know how to access the "event viewer". It happens randomly. No applications were running during the last freeze up. I did run fur mark twice. It did not freeze up during the test or benchmarking. In the link I have previously posted there is some back story. It is not edited with proper punctuation.



Is that better?

I remembered how to get into the event viewer. I will do some looking around, I did see something and already updating the CCC. I started the install or reinstall of said driver and it locked up. One of the report icons said something about memory leak (PR*).
Edited by simsim44 - 3/25/14 at 6:00am
Hells Fear
(21 items)
 
Hells Fear Portal
(15 items)
 
Hells Gate
(27 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-6100 Asus M5A99X-EVO HiS IceQ.X 6790 HiS IceQ.X 6790 
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Patriot Viper Xtreme 8GB Desktop Module Kit - D... Patriot Viper Xtreme 8GB Desktop Module Kit - D... OCZ Vertex 3  WD Blue  
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Samsung 22X DVDRW Sata  Samsung Blu-Ray Combo 12X SH-B123L/BSBP Corsair H80 Windows Home prem 7-64 
MonitorMonitorKeyboardPower
HannSpree SL231 23" HannSpree SL231 23" Microsoft Ergonomic 4000 Corsair HX 1000 
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Tt Chaser MK-1 Full Tower Logitech G500 S&S Steel On board to Logitech's X530 
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Corsair Ram Cooler 
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FX 9590,  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... 
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XSPC Raystorm AX240 Extreme Universal CPU Water... looking at heat killers for gpu's #16026 need X2 XSPC EX360 Triple 120mm Low Profile Split Fin R...  EK-D5-VARIO-XTOP-PL-W/PUMP (2nd pump) 
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ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... Natural Ergonomic Keyboard 4000  CORSAIR Professional Series Gold AX1200   Phanteks Enthoo Series Primo  
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Hells Fear
(21 items)
 
Hells Fear Portal
(15 items)
 
Hells Gate
(27 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-6100 Asus M5A99X-EVO HiS IceQ.X 6790 HiS IceQ.X 6790 
RAMRAMHard DriveHard Drive
Patriot Viper Xtreme 8GB Desktop Module Kit - D... Patriot Viper Xtreme 8GB Desktop Module Kit - D... OCZ Vertex 3  WD Blue  
Optical DriveOptical DriveCoolingOS
Samsung 22X DVDRW Sata  Samsung Blu-Ray Combo 12X SH-B123L/BSBP Corsair H80 Windows Home prem 7-64 
MonitorMonitorKeyboardPower
HannSpree SL231 23" HannSpree SL231 23" Microsoft Ergonomic 4000 Corsair HX 1000 
CaseMouseMouse PadAudio
Tt Chaser MK-1 Full Tower Logitech G500 S&S Steel On board to Logitech's X530 
Other
Corsair Ram Cooler 
CPUMotherboardGraphicsGraphics
FX 9590,  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... 
RAMRAMHard DriveHard Drive
AMD Radeon™ RP1866 Performance Series 16GB AMD Radeon™ RP1866 Performance Series 16GB Vertex 4 256g  Vertex 4 512g  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vector Series VTR1-252AT3-512G  Western Digital WD10EZEX 1TB blue  Western Digital WD10EZEX 1TB blue  SAMSUNG Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM... 
CoolingCoolingCoolingCooling
XSPC Raystorm AX240 Extreme Universal CPU Water... looking at heat killers for gpu's #16026 need X2 XSPC EX360 Triple 120mm Low Profile Split Fin R...  EK-D5-VARIO-XTOP-PL-W/PUMP (2nd pump) 
CoolingOSMonitorMonitor
2 Liters of FESER1-PURE-BL  Win 7 Pro 64 ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... 
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ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... Natural Ergonomic Keyboard 4000  CORSAIR Professional Series Gold AX1200   Phanteks Enthoo Series Primo  
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post #5 of 14
Open Task Manager (CTRL-ALT-DEL).
Choose the Processes tab
Click the words Memory (Private Working Set) at the top of the column.
Watch and see if anything 's memory usage keeps going up for no reason.
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Samsung 840 PRO Asus DRW-1608P (x2) Custom Water Cooling Win7 (Ult), Win 8.1 & Win Server 2012 R2 
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post #6 of 14
Thread Starter 
as soon as it's done with the 146 updates, at 115, what a pain,
Hells Fear
(21 items)
 
Hells Fear Portal
(15 items)
 
Hells Gate
(27 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-6100 Asus M5A99X-EVO HiS IceQ.X 6790 HiS IceQ.X 6790 
RAMRAMHard DriveHard Drive
Patriot Viper Xtreme 8GB Desktop Module Kit - D... Patriot Viper Xtreme 8GB Desktop Module Kit - D... OCZ Vertex 3  WD Blue  
Optical DriveOptical DriveCoolingOS
Samsung 22X DVDRW Sata  Samsung Blu-Ray Combo 12X SH-B123L/BSBP Corsair H80 Windows Home prem 7-64 
MonitorMonitorKeyboardPower
HannSpree SL231 23" HannSpree SL231 23" Microsoft Ergonomic 4000 Corsair HX 1000 
CaseMouseMouse PadAudio
Tt Chaser MK-1 Full Tower Logitech G500 S&S Steel On board to Logitech's X530 
Other
Corsair Ram Cooler 
CPUMotherboardGraphicsGraphics
FX 9590,  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... 
RAMRAMHard DriveHard Drive
AMD Radeon™ RP1866 Performance Series 16GB AMD Radeon™ RP1866 Performance Series 16GB Vertex 4 256g  Vertex 4 512g  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vector Series VTR1-252AT3-512G  Western Digital WD10EZEX 1TB blue  Western Digital WD10EZEX 1TB blue  SAMSUNG Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM... 
CoolingCoolingCoolingCooling
XSPC Raystorm AX240 Extreme Universal CPU Water... looking at heat killers for gpu's #16026 need X2 XSPC EX360 Triple 120mm Low Profile Split Fin R...  EK-D5-VARIO-XTOP-PL-W/PUMP (2nd pump) 
CoolingOSMonitorMonitor
2 Liters of FESER1-PURE-BL  Win 7 Pro 64 ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... 
MonitorKeyboardPowerCase
ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... Natural Ergonomic Keyboard 4000  CORSAIR Professional Series Gold AX1200   Phanteks Enthoo Series Primo  
MouseAudioOther
Logitech G500 onboard Mount It, triple Monitor stand, have 
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Hells Fear
(21 items)
 
Hells Fear Portal
(15 items)
 
Hells Gate
(27 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-6100 Asus M5A99X-EVO HiS IceQ.X 6790 HiS IceQ.X 6790 
RAMRAMHard DriveHard Drive
Patriot Viper Xtreme 8GB Desktop Module Kit - D... Patriot Viper Xtreme 8GB Desktop Module Kit - D... OCZ Vertex 3  WD Blue  
Optical DriveOptical DriveCoolingOS
Samsung 22X DVDRW Sata  Samsung Blu-Ray Combo 12X SH-B123L/BSBP Corsair H80 Windows Home prem 7-64 
MonitorMonitorKeyboardPower
HannSpree SL231 23" HannSpree SL231 23" Microsoft Ergonomic 4000 Corsair HX 1000 
CaseMouseMouse PadAudio
Tt Chaser MK-1 Full Tower Logitech G500 S&S Steel On board to Logitech's X530 
Other
Corsair Ram Cooler 
CPUMotherboardGraphicsGraphics
FX 9590,  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... 
RAMRAMHard DriveHard Drive
AMD Radeon™ RP1866 Performance Series 16GB AMD Radeon™ RP1866 Performance Series 16GB Vertex 4 256g  Vertex 4 512g  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vector Series VTR1-252AT3-512G  Western Digital WD10EZEX 1TB blue  Western Digital WD10EZEX 1TB blue  SAMSUNG Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM... 
CoolingCoolingCoolingCooling
XSPC Raystorm AX240 Extreme Universal CPU Water... looking at heat killers for gpu's #16026 need X2 XSPC EX360 Triple 120mm Low Profile Split Fin R...  EK-D5-VARIO-XTOP-PL-W/PUMP (2nd pump) 
CoolingOSMonitorMonitor
2 Liters of FESER1-PURE-BL  Win 7 Pro 64 ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... 
MonitorKeyboardPowerCase
ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... Natural Ergonomic Keyboard 4000  CORSAIR Professional Series Gold AX1200   Phanteks Enthoo Series Primo  
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post #7 of 14
Thread Starter 
this is what I found the svchost did peak at 246,650k ish






then with IE running I get this


Edited by simsim44 - 3/25/14 at 7:13am
Hells Fear
(21 items)
 
Hells Fear Portal
(15 items)
 
Hells Gate
(27 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-6100 Asus M5A99X-EVO HiS IceQ.X 6790 HiS IceQ.X 6790 
RAMRAMHard DriveHard Drive
Patriot Viper Xtreme 8GB Desktop Module Kit - D... Patriot Viper Xtreme 8GB Desktop Module Kit - D... OCZ Vertex 3  WD Blue  
Optical DriveOptical DriveCoolingOS
Samsung 22X DVDRW Sata  Samsung Blu-Ray Combo 12X SH-B123L/BSBP Corsair H80 Windows Home prem 7-64 
MonitorMonitorKeyboardPower
HannSpree SL231 23" HannSpree SL231 23" Microsoft Ergonomic 4000 Corsair HX 1000 
CaseMouseMouse PadAudio
Tt Chaser MK-1 Full Tower Logitech G500 S&S Steel On board to Logitech's X530 
Other
Corsair Ram Cooler 
CPUMotherboardGraphicsGraphics
FX 9590,  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... 
RAMRAMHard DriveHard Drive
AMD Radeon™ RP1866 Performance Series 16GB AMD Radeon™ RP1866 Performance Series 16GB Vertex 4 256g  Vertex 4 512g  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vector Series VTR1-252AT3-512G  Western Digital WD10EZEX 1TB blue  Western Digital WD10EZEX 1TB blue  SAMSUNG Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM... 
CoolingCoolingCoolingCooling
XSPC Raystorm AX240 Extreme Universal CPU Water... looking at heat killers for gpu's #16026 need X2 XSPC EX360 Triple 120mm Low Profile Split Fin R...  EK-D5-VARIO-XTOP-PL-W/PUMP (2nd pump) 
CoolingOSMonitorMonitor
2 Liters of FESER1-PURE-BL  Win 7 Pro 64 ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... 
MonitorKeyboardPowerCase
ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... Natural Ergonomic Keyboard 4000  CORSAIR Professional Series Gold AX1200   Phanteks Enthoo Series Primo  
MouseAudioOther
Logitech G500 onboard Mount It, triple Monitor stand, have 
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Hells Fear
(21 items)
 
Hells Fear Portal
(15 items)
 
Hells Gate
(27 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-6100 Asus M5A99X-EVO HiS IceQ.X 6790 HiS IceQ.X 6790 
RAMRAMHard DriveHard Drive
Patriot Viper Xtreme 8GB Desktop Module Kit - D... Patriot Viper Xtreme 8GB Desktop Module Kit - D... OCZ Vertex 3  WD Blue  
Optical DriveOptical DriveCoolingOS
Samsung 22X DVDRW Sata  Samsung Blu-Ray Combo 12X SH-B123L/BSBP Corsair H80 Windows Home prem 7-64 
MonitorMonitorKeyboardPower
HannSpree SL231 23" HannSpree SL231 23" Microsoft Ergonomic 4000 Corsair HX 1000 
CaseMouseMouse PadAudio
Tt Chaser MK-1 Full Tower Logitech G500 S&S Steel On board to Logitech's X530 
Other
Corsair Ram Cooler 
CPUMotherboardGraphicsGraphics
FX 9590,  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... 
RAMRAMHard DriveHard Drive
AMD Radeon™ RP1866 Performance Series 16GB AMD Radeon™ RP1866 Performance Series 16GB Vertex 4 256g  Vertex 4 512g  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vector Series VTR1-252AT3-512G  Western Digital WD10EZEX 1TB blue  Western Digital WD10EZEX 1TB blue  SAMSUNG Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM... 
CoolingCoolingCoolingCooling
XSPC Raystorm AX240 Extreme Universal CPU Water... looking at heat killers for gpu's #16026 need X2 XSPC EX360 Triple 120mm Low Profile Split Fin R...  EK-D5-VARIO-XTOP-PL-W/PUMP (2nd pump) 
CoolingOSMonitorMonitor
2 Liters of FESER1-PURE-BL  Win 7 Pro 64 ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... 
MonitorKeyboardPowerCase
ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... Natural Ergonomic Keyboard 4000  CORSAIR Professional Series Gold AX1200   Phanteks Enthoo Series Primo  
MouseAudioOther
Logitech G500 onboard Mount It, triple Monitor stand, have 
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post #8 of 14
Quote:
Originally Posted by simsim44 View Post

as soon as it's done with the 146 updates, at 115, what a pain,

146 updates. is that Windows + MS Office product updates?? Doesn't sound like you've updated your OS in a while. Don't run anything else. Make sure you install all the necessary updates and see if the lockups continue to happen or not.
post #9 of 14
Thread Starter 
dude you really need to read the context and not focus on the punctuation. I have posted the fact it is a fresh install, more than once. Since SP1 there have been a few updates, 146. I did try and refrain myself from feeding into your lack of comprehension, unfortunately I feel if nothing is said it will continue. "if nothing changes....nothing changes". I appreciate the effort, but please pay attention.
Hells Fear
(21 items)
 
Hells Fear Portal
(15 items)
 
Hells Gate
(27 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-6100 Asus M5A99X-EVO HiS IceQ.X 6790 HiS IceQ.X 6790 
RAMRAMHard DriveHard Drive
Patriot Viper Xtreme 8GB Desktop Module Kit - D... Patriot Viper Xtreme 8GB Desktop Module Kit - D... OCZ Vertex 3  WD Blue  
Optical DriveOptical DriveCoolingOS
Samsung 22X DVDRW Sata  Samsung Blu-Ray Combo 12X SH-B123L/BSBP Corsair H80 Windows Home prem 7-64 
MonitorMonitorKeyboardPower
HannSpree SL231 23" HannSpree SL231 23" Microsoft Ergonomic 4000 Corsair HX 1000 
CaseMouseMouse PadAudio
Tt Chaser MK-1 Full Tower Logitech G500 S&S Steel On board to Logitech's X530 
Other
Corsair Ram Cooler 
CPUMotherboardGraphicsGraphics
FX 9590,  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... 
RAMRAMHard DriveHard Drive
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post #10 of 14
From the pictures I can't tell if you're showing me what is using as lot of memory or what's memory usage is growing.
If one on the instances of svchost is growing you need something to look further, as svchost is a process that runs one or more services.
Process Explorer (download from Microsoft's TechNet) will give you more granularity.
Hover over the questionable instance of svchost and a popup will show you what services it is running.
You can also click a process for a lot of additional info.



You can then use (Admimistrative Tools) Services to temporarily stop each service and see which is the culprit.

That doesn't really give you a "fix" but sure will help head you in the right direction if it is a memory leak.
Edited by billbartuska - 3/25/14 at 10:59am
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Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Windows › Help to determine cause of freeze ups