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Another dead ST3000DM001 1CH166-300?

post #1 of 13
Thread Starter 
The drive isn't showing up in Drive Manager. It is showing up in HxD and in Techie007's Disk Image Recovery 1.1.16 as raw data. It continues whenever physically moved to make a squeak and click noise, which tells me it's getting ready to die permanently. Prior to the drive suddenly disappearing from the system and starting an erratic, non-repeating error tone (of which I was unable to deduce the source of, since the Extreme6+ doesn't have an onboard speaker that I could see when searching the board's surface in broad daylight). There was no POST error code.

You might remember a series of posts in which I RMA'd a Seagate drive due to bad sectors. I'd bought that one open box from Macmall. The drive in question is a different one I bought from eBay. That drive was hooked up to the primary system for months while I copied files over to it as a back up drive and for later use in a new system. I made sure the drive passed SMART tests, and that any bad sectors in the drive would be ignored.

The drive was then placed into the new system where it sat quietly while I changed RAM timings and (theory number one of what possibly has killed it) raising the APU/PCIE bus as high as 3MHz higher than its original setting. There's another post in the Kaveri owners thread that details exactly what changes were made. I installed Windows 8.1 two days ago, and was able to access the contents and browse files with no incidents whatsoever. I installed Samsung (not Seagate) Magician for the primary OS drive. I ran a benchmark for the Seagate, which it passed (slower than the 840 Pro as the OS drive, of course). I set the SSD (not the Seagate) to be optimized for maximum performance, and enabled RAPID (not for the Seagate). Theory of what killed number two it is that I guess at some point RAPID or some other SSD settings could have been applied to the SSD (not actively on my part though).

I ran into Windows update installation issues with one update (2911106), and started to download the upgrade tool that would use a product key only. I started to run it, but decided it wasn't worth it for the one update since another user said the latest Windows download file wouldn't include the problem update anyway. Theory three is that the boot record was screwed up by the abandoned installation (even though the update starter file was on the Samsung drive).

Theory four is that the general overclocking and overvolting settings of the north bridge, CPU, or RAM became too much for the drive for some reason. I wouldn't attribute it to heat since the case's ambient temperature is room temperature, so it would be some kind of controller error. Theory five has to do with the system coming out of sleep state incorrectly (since I'd recently changed the sleep settings), but I find it unlikely.

So what now? I guess I'll buy a new drive of the same model (new, this time), and try to see if I can get Seagate to RMA the failing or failed drive. I need to figure out how to restore the drive for long enough to copy-paste the contents off of it. I'm pretty familiar with what needs to be done (and still have Techie007's utilities), but it's been about five months since I went through the last drive recovery. The differences between the failed drive's files and the primary drive's files are enough to make things inconvenient. It took a couple of weeks to do move the files from drive A to drive B due to file changes and because people kept changing the organization on drive A, but drive B's organization was acceptable to me.

How do I fix the drive, at least temporarily? How do I keep it from happening again, if it is not related to the HDD per se?
Edited by joeybuddy96 - 3/25/14 at 12:13am
post #2 of 13
Try a pass of Spinrite. It's not free, but many have been quite happy with its results. I use it regularly for maintenance and it helped me diagnose a failing drive far before any visible signs were present, and also helped me recover files from that said drive.

On yur drive though, if it clicks the heads are not doing well, I'm unsure how much you can recover, but you should give it a go.
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post #3 of 13
    Does the drive show up in CrystalDiskInfo?  If so, please a screenshot of its SMART data here.
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post #4 of 13
Try MHDD (DOS) or HDDscan (Windows) because unlike Crystal Disk Info and other SMART diagnostics, they list which sectors are marginal, not just those that are outright bad.
post #5 of 13
Thread Starter 
Thanks for the responses, everyone. smile.gif
I ordered another 3TB Seagate from Amazon (this time I bought a new one, my experience with used drives of the same model has resulted in drives needing RMA two for two); with Prime it came out to around $106. Next step is to at least get the dead-ish drive readable so I can copy everything over when the new drive arrives Friday. Then I can RMA the bad drive, if it's still within warranty (it should be based on the date, but might not be if based on the eBay seller).
Quote:
Originally Posted by dragosmp View Post

Try a pass of Spinrite. It's not free, but many have been quite happy with its results. I use it regularly for maintenance and it helped me diagnose a failing drive far before any visible signs were present, and also helped me recover files from that said drive.

On yur drive though, if it clicks the heads are not doing well, I'm unsure how much you can recover, but you should give it a go.
There are many drive diagnosis programs available, both free and paid. I've used six to twelve different utilities, all on a freeware, trial, or reduced version of the full utility (not for this drive in particular). So in choosing Spinrite in your experience...
1. How many drives has the software successfully recovered?
2. How many different types of failures has the software diagnosed?
3. How many different types of failures has the software recovered drives from?
4. Is there a cheaper or free alternative?
5. What made you choose it over the competitors?
6. Is the software the only software you recommend for any and every drive issue others run into, or do you have an understanding for why it resolves drive issues?
7. What is the learning curve for using the software (i.e. how well do the software manufacturers explain how to use their own product)?
8. How many unresolved bugs are there in the software?
9. How large is the impact of any unresolved bugs?
10. Does the software manufacturer update their software on a regular basis?

I'll get to the other posts soon, and I'll try out each program mentioned in the thread (including Spinrite if they have a trial period), but I won't be able to update my response for a few more hours. :/

Update: I really don't want to plunk down $90 unless I'm sure it's guaranteed to find and copy the data off the disk. They have a 30 day guarantee. I'd still like to believe there's a cheaper way to do the same thing. They don't have a demo version.

Here's the CrystalDiskInfo screen capture: Warning: Spoiler! (Click to show)
v2ys.jpg
Note that it only found 137.4GB out of the roughly 2TB of data that should be on it.

I ran HDDScan. The drive is detected, but no SMART information would display.
Verify test: Warning: Spoiler! (Click to show)
Code:
Open Disk
Test : VR-Verify


Executing
Bad block found, start LBA : 0
Bad block found, start LBA : 256
Bad block found, start LBA : 512
Bad block found, start LBA : 768
Bad block found, start LBA : 1024
Bad block found, start LBA : 1280
Bad block found, start LBA : 1536
Bad block found, start LBA : 1792
Bad block found, start LBA : 2048
Bad block found, start LBA : 2304
Bad block found, start LBA : 2560
Bad block found, start LBA : 2816
Bad block found, start LBA : 3072
Bad block found, start LBA : 3328

I tried HxD again, but it stopped responding because of IO errors.

As of the time of this edit, HDDScan has taken two hours for the read test and hasn't completed it. There is no noise coming from the drive, ticking, platters spinning, or otherwise.

The drive shows up in Disk Manager; this time as a 3GB drive. Disk Manager prompts to initialize the disk to GPT or MBR. An initial HxD showed MBR near the beginning of the drive's sectors, so I'm pretty sure it used to be an MBR disk, even though it was just as a bulk storage drive. It should be GPT though since it's 3TB.
Edited by joeybuddy96 - 3/27/14 at 9:53pm
post #6 of 13
Quote:
Originally Posted by joeybuddy96 View Post

Here's the CrystalDiskInfo screen capture: Warning: Spoiler! (Click to show)
v2ys.jpg
Note that it only found 137.4GB out of the roughly 2TB of data that should be on it.

    It looks like drive supports SMART (practically all HDDs do), but that screenshot shows no SMART information at all.  Perhaps the controller board on the HDD is failing since HDDScan also failed to retrieve the SMART information.  I would recommend not running HDDScan (or any other scan) on the drive since we already know that the drive is done.  My Disk Image Recovery program (when told to make a physical drive image) will do the same thing as HDDScan (read the disk), and additionally save the data it has read so far to a file.  If you do choose to image the drive, do keep it cool, as failing drives tend to get very hot.

    How many partitions did the HDD have?  If it had a small (100 MB) system partition plus one other partition for the rest of the space, it would not be hard to convert the physical disk image (the only option with my program since the partition table appears to be unreadable), to a partition image that can be mounted with Gizmo Central without having to create a huge second image file.
 
Edited by Techie007 - 8/1/16 at 12:18pm
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post #7 of 13
Thread Starter 
I got my new drive of the same model in today. The firmware updater won't recognize the drive. I can ignore it until I get responses from the other forums. More on that here:
http://www.maximumpc.com/forums/viewtopic.php?p=1347898#p1347898
or here:
http://forums.seagate.com/t5/Desktop-HDD-Desktop-SSHD/Updating-ST3000DM001-from-CC27-to-CC29-glitch/td-p/221878

The new drive defaults in Win8.1 to GPT, so I'm going to assume the failed drive only had one partition. This would mean use of Gizmo Central would be moot.

I'll update this post once I've run DIR 1.1.16, pasting the image onto the new drive and saving the file to the same drive.

If I can't recover most of the data, it might be worth it to re-organize the old old drive that I had copied the files from and paste those into the new drive like I originally did. It might be easier than occasionally encountering corrupted files from the drive failure.
post #8 of 13
    Sorry I didn't word that quite right about converting a disk image to a partition image: As long as the only partition of interest is the main, large one, it wouldn't be hard to rewrite the image file so that it began with the raw partition data for the main partition instead of beginning with the partition table, 1st (and maybe a 2nd and 3rd, if UEFI) reserved partitions, and then the main partition.  Since you're only expecting one partition, it should be feasible.  I would have to write a program to "shift the data" back X number of bytes in the saved image file to do the conversion.

    Since the partition table is corrupted and the HDD won't give us SMART data, I'm not sure how much data would be recoverable.  Let's hope for the best! thumb.gif
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post #9 of 13
Thread Starter 
It's starting to look like the drive's data might be a total loss. Here's the start and end portion of the DIR 1.1.16 image copy: Warning: Spoiler! (Click to show)
Code:
March 28, 2014
11:20:23 PM     Disk Image Recovery 1.1.16 started
11:26:42 PM     Opening “\\.\PhysicalDrive1”...
11:26:42 PM     Opening “H:\2014-03-28.img”...
11:26:42 PM     0 KB of RAM allocated for disk map
11:26:42 PM     Imaging started
11:26:46 PM     Position: 0, the request could not be performed because of an i/o device error
11:26:50 PM     Position: 65,536, the request could not be performed because of an i/o device error
9:37:49 AM      Position: 3,997,184, the request could not be performed because of an i/o device error
9:37:49 AM      Imaging completed!
9:37:50 AM      Disk map saved
9:37:50 AM      Position: 3,932,160
"0 bytes successfully imaged
3,997,696 bytes unreadable"
It took about eight-and-a-half hours to run the imaging attempt.

I haven't initialized the failed drive to GPT or MBR. From past experience, trying to do that from scratch is disastrous, or at least is time consuming in re-gaining access to the bulk data already on the disk. This case is a bit different, since based on noise and feeling the drive for vibrations, the disks aren't spinning and the heads aren't seeking, but those perceptions could be wrong, since HDDScan can tell that there is data on the disk.

I'm still wondering what fried the drive's controller (maybe NB voltage? bclock speed? I have the NB set to 2GHz at about 1.2875v.), and I'd like to know what it was (aside maybe from the drive getting knocked about, or general manufacture or design flaws) so that I don't repeat the actions resulting in the drive's failure.

I'm also still thinking over re-copying the data that I original copied from the first 3TB to the second (failed) 3TB, this time from the first 3TB to the third (new) 3TB. Some data has changed on it (like game updates, and save files from Flash games), so that would be a plus. The minus would be the amount of de-organization other users have wreaked, but it still might be less time than sorting through corrupt data to figure out what is broken and what isn't.

Side note on Amazon HDD purchases: Warning: Spoiler! (Click to show)
Also, don't buy drives from Amazon, since, as I mentioned previously, the firmware wasn't up to date out of the box. In this particular instance, the firmware updating utility also had an error in detecting the drive, and so I couldn't update the firmware.

Edited by joeybuddy96 - 3/29/14 at 6:13pm
post #10 of 13
    It appears that the drive (or at least the controller board on it) is done.  It is not giving any data at all.  Hopefully the others here can chime in on why it might have died.
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