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my win 7 hung up on the shut down screen... how to fix this?

post #1 of 11
Thread Starter 
So I went to restart my pc and it hung up on the shut down screen for like 7 minutes. Then a blue screen popped up that I couldn't read because I was across the room but it had a bunch of white words on it. Then it restarted and it gave me the option of booting into safe mode. I just booted up normally since I wouldn't know what to do in safe mode. After booting up it gave me this error:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80073B1A10
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA800A8C4C70
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\032914-21949-01.dmp
C:\Users\Matt\AppData\Local\Temp\WER-37549-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Any ideas on how to fix this?
post #2 of 11
Does it boot fine into safe mode?
post #3 of 11
Thread Starter 
It just started fine in safe mode with networking. No hang up.
post #4 of 11
It's probably a botched driver update then. Easiest option is to use system restore in safe-mode, so open that up and see when the most recent restore point is, you don't really wanna go too far back.
post #5 of 11
Thread Starter 
Well its kind of weird but I restarted again in normal mode and it restarted fine. I did this twice, once with a suspected program running that I thought may have caused the first problem (my private internet access vpn). So I don't know maybe its just a one time thing?
post #6 of 11
Odd, shouldn't really come and go like that though. That leads me to believe it might even be related to the overclock becoming unstable.

Upload the latest dmp files so we can see what's actually going on.
post #7 of 11
Thread Starter 
Does the 3rd post look like the right instructions to get the dmp files?

http://www.sevenforums.com/bsod-help-support/66291-how-can-i-check-my-dump-files-windows-7-64-bit.html

I'm not sure if I should uncheck "automatically restart" ... it seems like every time I change a system setting something screws up.

I was pretty sure my OC was solid. I tested it under prime 95 for 9 hours once.
Edited by M0reP0wer - 3/29/14 at 3:15pm
post #8 of 11
I believe that would lead you to enable the dmp files which should already be enabled, if not there won't be any to look at.

Go to C:\Windows\Minidump\ zip up the contents and upload um here.

Also: it's very common for overclocks to become unstable as CPUs degrade over time, this tends to make them require more voltage for the same clock speeds.
Edited by Bearybear - 3/29/14 at 3:38pm
post #9 of 11
Thread Starter 
032914-21949-01.zip 128k .zip file

So if it were my OC, I'm not sure I would want to increase voltage. I'm at 1.3 volts right now. I'm thinking maybe I would just step down the multiplier a notch or 2? Maybe go from 46 to 45 or 44.
post #10 of 11
Well if it really is the overclock, I'm confident you'll keep getting problems, but if things are back to running smoothly and continue to do so for the next couple of weeks I'd be pretty sure it's not the overclock that's caused the problem.

Edit: It'd be great if somebody more experienced could have a look, but:

It's looks related to your Realtek LAN/Ethernet driver, therefore you can download the most recent from here:

http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#1


You want version 7.080

I'll continue looking into this though because don't really think this is the source of the problem. In the mean time, update the driver and run sfc /scannow in cmd
Edited by Bearybear - 3/29/14 at 4:24pm
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Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Windows › my win 7 hung up on the shut down screen... how to fix this?