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BSOD problem - video drivers?

post #1 of 17
Thread Starter 
Let me start out by saying I have never had a BSOD problem in my life, this is the first time. Had this PC for 4 years and its been good to me, never had any significant problems:

AMD Phenom II X6 1045t @ 2.7 Ghz processor
AMD Sapphire HD 7770 1GB GDDR5 video card
8 GB of RAM
Windows 7 64 bit operating system
500 Watt PSU from Corsair


However recently (last Friday to be precise) I had my first blue screen of death. When it came up I was astonished (I game intensively too). The PC just restarted and I selected the "start Windows normally" option, there were no further problems, it just started a little slower than usual but at the next restart of it ,which I initiated after cleaning it up, it was fine again. It also gave me a little troubleshooting report of an abnormal Windows shutdown (Error 1043, something something 'Bluescreen'). I shrugged this off and went on further with my gaming business.
Then today, an hour or so ago, it happened again, with the exact same error and troubleshooting.

Might this be related to conflicting video drivers? I never uninstall the old ones when updating them, I just download and install the new ones over them automatically. Did it about 10 days ago for the last time (with drivers 14.2 from AMD), could it be it finally bit me in the ass?

If so, how do I fix this? I am a complete newbie regarding video drivers (have had some bad experiences with resolutions getting messed up etc).
Edited by drtp8 - 3/31/14 at 11:10am
post #2 of 17
It's never good to install new drivers over your current drivers. This guide will definetly help you, I use the Nvidia version of this guide.
post #3 of 17
Thread Starter 
Quote:
Originally Posted by Classif13d View Post

It's never good to install new drivers over your current drivers. This guide will definetly help you, I use the Nvidia version of this guide.

I appreciate your input but it says at the top of that guide "Do not use this guide if you have an AMD CPU/Motherboard as you may destroy required chipset files.", and since I have an AMD CPU...
post #4 of 17
I've used Driver Sweeper and Display Driver Uninstaller without issue. Just make sure to check display driver only when choosing your options for the complete clean up.

Have your newest driver downloaded and ready to install after rebooting from clean up.

While I respect that some others have had issues when using these utilities, I've never personally experienced it on either AMD or nVidia based builds.

And you can use a third party utility to help read / diagnose your blue screen dump file. Here are two that work well;

WhoCrashed
http://www.resplendence.com/whocrashed

bluescreenview
http://www.nirsoft.net/utils/blue_screen_view.html
Edited by wevsspot - 3/31/14 at 11:59am
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post #5 of 17
Quote:
Originally Posted by drtp8 View Post

I appreciate your input but it says at the top of that guide "Do not use this guide if you have an AMD CPU/Motherboard as you may destroy required chipset files.", and since I have an AMD CPU...
It's just a reminder to be careful, however the way you installed the new drivers is not good. I would at least follow the first 3 steps of that guide and install the new drivers.
post #6 of 17
Quote:
Originally Posted by drtp8 View Post

I appreciate your input but it says at the top of that guide "Do not use this guide if you have an AMD CPU/Motherboard as you may destroy required chipset files.", and since I have an AMD CPU...

next time you get a BSOD make sure you write down the error code,,when was the last time you checked all the connections in your rig,,like I mean pull the memory out and reinstall it,pull your GPU out and reinstall,,its good to freshen up the connections,,even pull the CPU out and reinstall it,,i like to do it every several months,,, sometimes when I get problems like what your having,,instead of horsing around for countless hours I just back up my files and reformat,,,its really a lot easier

one other thing you could do is restore the computer back a few days or weeks before you installed that new driver,,ive done that to narrow down the possibiltys

good luck,,just my 2 cents
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strix Z270E
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HAF 922
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902
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CPUMotherboardGraphicsRAM
I7 7700K strix Z270E asus gtx970 dcII 4gb 16gb gskill ripjaws 2400mhz 
Hard DriveHard DriveOptical DriveCooling
seagate sata 1 tb samsung 850 evo 500gb ssd lg blueray corsair H105 
OSMonitorMonitorMonitor
windows 10 home  asus 27inch 1080p  acer 24 inch 1080p acer 24 inch 1080p 
KeyboardPowerCaseMouse
logitech G110 evga supernova G2 750watt fractual design define XL R2 mx518 
Audio
sony wireless,,,headphones 
CPUMotherboardGraphicsRAM
fx 6300 asus m5a99X evo asus gtx 670 2gb  8gb 1600mhz gskill ripjaws 
Hard DriveHard DriveOptical DriveCooling
corsair 120gb ssd WD 1 tb 7200rpm lg blueray H100 
OSMonitorKeyboardPower
windows 7 home premium 50 inch 3d plasma 1080p,,smart tv logitech wireless  corsair tx 750 watt 
CaseAudio
coolermaster 922 denon 7.1,home theatre 
CPUMotherboardGraphicsRAM
amd 965x4 asus,m4n72-e asus gtx 570 1.25gb 8gb 800 gskill ddr2 
Hard DriveOptical DriveCoolingMonitor
samsung 840 evo lg cheap zalman something cpu cooler??,,,works pretty good lg 22 inch 
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post #7 of 17
There is a utility called BlueScreenView that views your BSOD memory dumps. Exporting those dumps will tell you where the error occurred and potentially which driver, though it does sound like you've already got it figured out.
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post #8 of 17
Thread Starter 
Thank you for all the suggestions, I have just started preparations to reinstall my drivers in a more proper fashion (just downloaded the newest 14.3 one).

However, I just wanted to go uninstall the AMD Catalyst Install Manager from the Control Panel but it said that this will delete ALL AMD software drivers including chipset, HydraVision and audio ones. I cancelled it because I have an AMD processor and don't know what damage it could do.

Any suggestions? Is this normal? Should I just proceed?

PS. this is all happening in normal mode, don't know if I should do anything in safe mod or not.
post #9 of 17
I normally un-install in user mode and then use Driversweeper or Display Driver Uninstaller in safe mode.

When you open up the Catalyst Install Manager you see something different than this?

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wevs rig
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post #10 of 17
Quote:
Originally Posted by drtp8 View Post

Thank you for all the suggestions, I have just started preparations to reinstall my drivers in a more proper fashion (just downloaded the newest 14.3 one).

However, I just wanted to go uninstall the AMD Catalyst Install Manager from the Control Panel but it said that this will delete ALL AMD software drivers including chipset, HydraVision and audio ones. I cancelled it because I have an AMD processor and don't know what damage it could do.

Any suggestions? Is this normal? Should I just proceed?

PS. this is all happening in normal mode, don't know if I should do anything in safe mod or not.

we have the same setup and the only difference is i am still using 13.11. pretty stable.

my recommendation is to revert back to 13.12 or 13.11 (if you can find it). 14 drivers are there for mantle and, unfortunately, our gpu will not benefit with them yet. are you after any features from 14 drivers?

also, for a HD7770, you can disable 2 cores on the thuban and oc it a bit to around 3.6 or 3.8 provided you can cool it. it should run cooler with less cores and it will match the 7770.

here is what i do when updating or reverting drivers . .

1. download the driver (13.12)
2, Run it and choose Uninstall>Express>Reboot. It will ask you to delete the folders associated with the driver just hit yes. yes, yes.
3. Run it again but this time Install>Express Just before Rebooting go to msconfig and disable CCC in startup. might as well disable raptr if included(unless you use).
4. Reboot>Test.

edit: about the cores . . . unless you need six cores for other than gaming . . . the thuban is overkill for a HD7770.
Edited by rdr09 - 4/1/14 at 9:12am
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