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New PC Constantly Crashing and Rebooting, Freezing [HUGE EDIT 4/6/14]

post #1 of 8
Thread Starter 
Brand new to overclock.net, I was brought here by a friend who recommended I follow Sean's Windows 7 Install & Optimization Guide for SSDs & HDDs over in Hard drives and Storage. Side note, I am not overclocking my computer nor do I plan to.

I just finished building my first PC last week. I experienced some problem with programs crashing, but i brushed them off as new computer problems. But over the past 48 hours my computer has crashed and rebooted itself over twenty times; the screen simply goes black and my computer reboots (no BSOD). I have tested both sticks of my RAM with memtest; both have gone two passes without errors. I've checked all my power connections and they seem fine. I ran Prime95 blend without any problems. I have Drive Verifier turned on and got a BSOD while trying to update some Nvidia Drivers. I suspect my PSU may also be at fault here, but I haven't tested it yet.




I haven't been able to pin down the source of the problem, but I have been able to reproduce it. It seems running League of Legends will cause my computer to crash; I don't even have to enter a game for it to happen. Crashes will occur even if I'm just running the client. This happens consistently, though I am still experience crashes outside of League (my PC crashed right as I was typing the previous paragraph). I don't have any problems in other games (Bastion, Metro 2033).


I apparently fixed the problem that was causing League to crash (as outlined above) by updating my graphics drivers. The PC ran fine for a day or two after that, and then I started to experience freezes again. They were occurring every time Flash elements appeared on Google Chrome. I ran System Restore, then updated Adobe Flash Player and downloaded Shockwave Flash; I also disabled Chrome's internal Flash Player and disabled Hardware Acceleration. This seemed to fix the crashing for a while. Unfortunately I ran into more problems. Event Viewer informed me of Event 3011 and 3012, a loadperf error. After some research I figured that I should rebuild the performance counter as Administrator in command line with lodct/r. Again, I thought my problems were over. Nope. On my next startup, Realtek PCI GBE Family Controller (a network driver) failed to load and my computer couldn't detect my LAN connection. I rolled back the driver to the basic one that came on the motherboard and was able to connect to the internet.

Just when an end seemed to be in sight, Chrome gave me the flash file problems again. I decided to install Firefox and use that instead of Chrome. Well, now my computer is crashing without any significant events being recorded in Event Viewer. I'm posting this edit on my laptop at the moment. If someone can help me, let me know if you need my Event Viewer logs. I've attached a relatively recent minidump from a BSOD that ocurred in the midst of all the freezing and crashing. I'm going to run the computer on a single stick of RAM again and see if maybe I missed a memtest error. Might be worth it to perform a clean installation of Windows soon.

Minidump: 040614-16489-01.zip 23k .zip file

Cheers




OS: Windows 7 x64, full retail
Hardware: All brand new; Less than 2 weeks old.
Age of OS: Same as hardware
Edited by noeliru - 4/6/14 at 2:56pm
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Seagate Barracuda 1TB Super WriteMaster  Cooler Master Hyper 212 EVO Windows 7 
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post #2 of 8
Seen this before, you possibly got a lemon PSU. Do you have another one to try out?
post #3 of 8
does it boot up every time with no problems or does it throw some random CPU/GPU/Ram errors ?
got other PSU to test?
post #4 of 8
Thread Starter 
Quote:
Originally Posted by XAslanX View Post

Seen this before, you possibly got a lemon PSU. Do you have another one to try out?

I don't have another one, unfortunately. I contacted Rosewill support and they gave me a test to run that I'll try in the morning.




Quote:
Originally Posted by 3m3k View Post

does it boot up every time with no problems or does it throw some random CPU/GPU/Ram errors ?
got other PSU to test?

Well, I haven't been getting any specific boot errors. Yesterday it would go to a black screen and stay there after the POST screen. I restarted several times until Windows finally booted.
MG-REX
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320 Gigabyte GA-970A-UD3P Gigabyte GTX 760  Kingston HyperX Blu 8GB (1x8 GB Module) 1600MHz... 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 1TB Super WriteMaster  Cooler Master Hyper 212 EVO Windows 7 
MonitorMonitorKeyboardPower
Dell U2312HM  Dell U2312HM  TTesports POSEIDON Illuminated Rosewill Capstone 650W 
CaseMouseOther
Corsair Vengeance C70 Razer Deathadder 2013 Sandisk 128 GB SSD 
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MG-REX
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320 Gigabyte GA-970A-UD3P Gigabyte GTX 760  Kingston HyperX Blu 8GB (1x8 GB Module) 1600MHz... 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 1TB Super WriteMaster  Cooler Master Hyper 212 EVO Windows 7 
MonitorMonitorKeyboardPower
Dell U2312HM  Dell U2312HM  TTesports POSEIDON Illuminated Rosewill Capstone 650W 
CaseMouseOther
Corsair Vengeance C70 Razer Deathadder 2013 Sandisk 128 GB SSD 
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post #5 of 8
Quote:
Originally Posted by noeliru View Post

I don't have another one, unfortunately. I contacted Rosewill support and they gave me a test to run that I'll try in the morning.
Well, I haven't been getting any specific boot errors. Yesterday it would go to a black screen and stay there after the POST screen. I restarted several times until Windows finally booted.

My Sabertooth 990fx died like 2-3 months ago. Was booting ok and crashing the system occasionally at the beginning, than post POST issues started on top of that giving random errors, then after around 3 days had to reboot the system 20-30 times to get it going - sometimes it wouldn't even POST at all...i hope not but i think it might be the mobo frown.gif
post #6 of 8
Thread Starter 
I contacted Rosewill support and they sent me test to run on the power supply unit to check if it is faulty. The test has me shorting out pin 16 with either pin 15 or 17 on the 20-pin connector, and then seeing if the power supply will power on and sustain. It powered on, but I only let it run for about a minute or so. I'll try this again later today and let it run a bit longer. Maybe it isn't the PSU.
MG-REX
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320 Gigabyte GA-970A-UD3P Gigabyte GTX 760  Kingston HyperX Blu 8GB (1x8 GB Module) 1600MHz... 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 1TB Super WriteMaster  Cooler Master Hyper 212 EVO Windows 7 
MonitorMonitorKeyboardPower
Dell U2312HM  Dell U2312HM  TTesports POSEIDON Illuminated Rosewill Capstone 650W 
CaseMouseOther
Corsair Vengeance C70 Razer Deathadder 2013 Sandisk 128 GB SSD 
  hide details  
Reply
MG-REX
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320 Gigabyte GA-970A-UD3P Gigabyte GTX 760  Kingston HyperX Blu 8GB (1x8 GB Module) 1600MHz... 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 1TB Super WriteMaster  Cooler Master Hyper 212 EVO Windows 7 
MonitorMonitorKeyboardPower
Dell U2312HM  Dell U2312HM  TTesports POSEIDON Illuminated Rosewill Capstone 650W 
CaseMouseOther
Corsair Vengeance C70 Razer Deathadder 2013 Sandisk 128 GB SSD 
  hide details  
Reply
post #7 of 8
Quote:
Originally Posted by noeliru View Post

I contacted Rosewill support and they sent me test to run on the power supply unit to check if it is faulty. The test has me shorting out pin 16 with either pin 15 or 17 on the 20-pin connector, and then seeing if the power supply will power on and sustain. It powered on, but I only let it run for about a minute or so. I'll try this again later today and let it run a bit longer. Maybe it isn't the PSU.

run it for about 24h and if it comes out fine my money would be on the motherboard. i had to wait 2 weeks for mine to tested and finally replaced with rev.2 but if you say it's a new machine you should get a new one from the retailer.
post #8 of 8
Thread Starter 
Update: After testing some of my hardware and finding no problems, I finally got around to checking my drivers. I remembered how Driver Verifier produced a BSOD when I tried to use Geforce Experience earlier, so I tried it again. Again, I blue screened. I just updated my Nvidia driver to the latest release and I have been crash free for the last few hours. I'll keep updating this thread if I have any more problems, but it looks like that driver update was all I needed!


A whole slew of new problems. See update in first post. mad.gif
Edited by noeliru - 4/6/14 at 2:57pm
MG-REX
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320 Gigabyte GA-970A-UD3P Gigabyte GTX 760  Kingston HyperX Blu 8GB (1x8 GB Module) 1600MHz... 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 1TB Super WriteMaster  Cooler Master Hyper 212 EVO Windows 7 
MonitorMonitorKeyboardPower
Dell U2312HM  Dell U2312HM  TTesports POSEIDON Illuminated Rosewill Capstone 650W 
CaseMouseOther
Corsair Vengeance C70 Razer Deathadder 2013 Sandisk 128 GB SSD 
  hide details  
Reply
MG-REX
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320 Gigabyte GA-970A-UD3P Gigabyte GTX 760  Kingston HyperX Blu 8GB (1x8 GB Module) 1600MHz... 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 1TB Super WriteMaster  Cooler Master Hyper 212 EVO Windows 7 
MonitorMonitorKeyboardPower
Dell U2312HM  Dell U2312HM  TTesports POSEIDON Illuminated Rosewill Capstone 650W 
CaseMouseOther
Corsair Vengeance C70 Razer Deathadder 2013 Sandisk 128 GB SSD 
  hide details  
Reply
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