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All the sudden ALL my USB ports don't work in Windows 8.1.

post #1 of 8
Thread Starter 
mad.gif I have Windows 8.1 and an Asus p8p67 EVO for a motherboard, Sandisk SSD for my boot drive. Yesterday everything was working perfectly fine, then I had to move my PC so I unhooked everything like I have done a million times and then re organized all my wires, and hooked everything back in like it was before. On the first boot up after everything was set my keyboard and mouse light up as usual on my POST screen, they are responsive like normal within BIOS. Once Windows 8.1 boots up my mouse, and keyboard lights turn off and then nothing. I tried ALL ports of my motherboard and I have a card reader run by SATA that has a USB port as well and same result nothing. I know this is a Windows problem.

I would just do a clean install of Windows to see if that works BUT I don't have a hard copy of Windows 8.1, because I got a free upgrade from windows 7 when windows 8 first came out (I bought windows 7 after April so I was offered the free upgrade) and I'm NOT gonna go spend 200 bucks on a new copy.

I can't even get windows to boot in Safe Mode because ONCE the POST screen is gone my keyboard because unresponsive and I can't load the advanced boot menu.

I'm at a loss on this one I don't understand how everything was working and just because I re-setup everything it's giving me issues. I'm just gonna go on record here that I absolutely hate windows.

Can I write off that this is a motherboard hardware problem? The onboard audio ports have already stopped working completely.

I'm about to end up re-installing Windows 7 because I don't see any other option. I have all my personal files on a separate HDD so whatever.

I wanted to see if anyone on here had some input as to what I could do because that resort . Thank you so much for any help you can bring my way.

Details on my setup here http://www.overclock.net/lists/display/view/id/5565741
post #2 of 8
I assume you have opened the case.. and double checked seating on all cables (USB / USB 3.0)

Anything changed in the bios? If the Bios can see the USB devices, and windows cant... then either your bios is not handing off the devices, or windows is not loading a driver.

Any new software / hardware installed?

have you tried unplugging all cables except mouse, KB, and video... to see if that helps?

Make sure your Legacy USB / Legacy USB 3.0 is enabled in the BIOS.... try switching the EHCI handoff around also... (page 3-18 in your user manual)

If you have any Over Clock setup... go to stock clocks until you get this fixed.

If you did the upgrade to Win8 from Win7, you should be able to do that again if needed.... without paying again as long as there are records of the upgrade.
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INtel 4770k ASUS maximus extreme VI  EVGA GTX 780Ti SC  EVGA GTX 780Ti SC 
GraphicsRAMHard DriveHard Drive
EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
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Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
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Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
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CPUMotherboardGraphicsGraphics
INtel 4770k ASUS maximus extreme VI  EVGA GTX 780Ti SC  EVGA GTX 780Ti SC 
GraphicsRAMHard DriveHard Drive
EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
Optical DriveCoolingCoolingCooling
Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
OSMonitorKeyboardPower
Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
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Lian Li PC-D600 Razer Death Adder Mouse Razer Scarab mousepad Logitech X-540 5.1 speakers with sub 
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post #3 of 8
Thread Starter 
Quote:
Originally Posted by cgipson1 View Post

I assume you have opened the case.. and double checked seating on all cables (USB / USB 3.0)

Anything changed in the bios? If the Bios can see the USB devices, and windows cant... then either your bios is not handing off the devices, or windows is not loading a driver.

Any new software / hardware installed?

have you tried unplugging all cables except mouse, KB, and video... to see if that helps?

Make sure your Legacy USB / Legacy USB 3.0 is enabled in the BIOS.... try switching the EHCI handoff around also... (page 3-18 in your user manual)

If you have any Over Clock setup... go to stock clocks until you get this fixed.

If you did the upgrade to Win8 from Win7, you should be able to do that again if needed.... without paying again as long as there are records of the upgrade.

I tried switching EHCI and same result. I also unplugged everything except keyboard and mouse and nothing :/ I'm gonna backup my boot drive image and then re-install Win7. I will let you know my results.

I'm still quite confused as to what would cause this to happen so randomly. Thanks for your help smile.gif
post #4 of 8
Quote:
Originally Posted by falinefarwell View Post

I tried switching EHCI and same result. I also unplugged everything except keyboard and mouse and nothing :/ I'm gonna backup my boot drive image and then re-install Win7. I will let you know my results.

I'm still quite confused as to what would cause this to happen so randomly. Thanks for your help smile.gif

yea, weird! Sorry it didn't help! Good luck with it...
Workstation
(16 items)
 
   
CPUMotherboardGraphicsGraphics
INtel 4770k ASUS maximus extreme VI  EVGA GTX 780Ti SC  EVGA GTX 780Ti SC 
GraphicsRAMHard DriveHard Drive
EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
Optical DriveCoolingCoolingCooling
Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
OSMonitorKeyboardPower
Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
CaseMouseMouse PadAudio
Lian Li PC-D600 Razer Death Adder Mouse Razer Scarab mousepad Logitech X-540 5.1 speakers with sub 
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Workstation
(16 items)
 
   
CPUMotherboardGraphicsGraphics
INtel 4770k ASUS maximus extreme VI  EVGA GTX 780Ti SC  EVGA GTX 780Ti SC 
GraphicsRAMHard DriveHard Drive
EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
Optical DriveCoolingCoolingCooling
Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
OSMonitorKeyboardPower
Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
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Lian Li PC-D600 Razer Death Adder Mouse Razer Scarab mousepad Logitech X-540 5.1 speakers with sub 
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post #5 of 8
I have seen this happen before on another machine running windows 7. It has something to do with the USB drivers. Try to reinstall them and see what that does.
 
Gsvlip Dudyrm
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Oda'maksv
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3770k @ 4.5 1.312 load Zotac Z77 ITX Wifi GTX 1070 Gaming 2126/2249 w/ Hybrid cooler TridentX 16GB 2400MHz 
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Samsung 850 Pro 1TB Seagate 2TB H105 EVGA Hybrid GPU cooler 
OSMonitorKeyboardPower
Windows 10 Asus MG279Q - 24" 144Hz 1080p Filco Majestic II w/ Cherry Reds Seasonic X 760W 
CaseMouseMouse PadAudio
Bitfelix Prodigy Logitech G400 Razer Goliath AKG A701 
AudioAudio
JDS Labs Objective 2 JDS Labs ODAC 
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Samsung 830 Evo 128GB 2x 2TB  Some DVD drive OSX 10.10.4 
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Asus 1080P Crap TX 750 HAF 922 G400s 
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Apple Keyboard Xbox One controler 
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C2D 2,26GHz under volted @ .978v 8GB  Crucial M4 64GB SSD 500GB Scorpio Black 
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Gsvlip Dudyrm
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Oda'maksv
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CPUMotherboardGraphicsRAM
3770k @ 4.5 1.312 load Zotac Z77 ITX Wifi GTX 1070 Gaming 2126/2249 w/ Hybrid cooler TridentX 16GB 2400MHz 
Hard DriveHard DriveCoolingCooling
Samsung 850 Pro 1TB Seagate 2TB H105 EVGA Hybrid GPU cooler 
OSMonitorKeyboardPower
Windows 10 Asus MG279Q - 24" 144Hz 1080p Filco Majestic II w/ Cherry Reds Seasonic X 760W 
CaseMouseMouse PadAudio
Bitfelix Prodigy Logitech G400 Razer Goliath AKG A701 
AudioAudio
JDS Labs Objective 2 JDS Labs ODAC 
CPUMotherboardGraphicsRAM
Core i5 750 3.99 (190x21) 1.376v Load ASUS P7P55d-E Pro GTX 670 FTW <- Poor overclocker :( 8GB (4x2GB) G.Skill DDR3 1600 
Hard DriveHard DriveOptical DriveOS
Samsung 830 Evo 128GB 2x 2TB  Some DVD drive OSX 10.10.4 
MonitorPowerCaseMouse
Asus 1080P Crap TX 750 HAF 922 G400s 
Mouse PadOther
Apple Keyboard Xbox One controler 
CPURAMHard DriveHard Drive
C2D 2,26GHz under volted @ .978v 8GB  Crucial M4 64GB SSD 500GB Scorpio Black 
OSMonitorKeyboardMouse
OS X 10.0 1280x800 Built-in Trackpad 
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post #6 of 8
here is a article about your exact board and the same exact problem, something to do with asus ai suite.

http://forums.anandtech.com/showthread.php?t=2348929

here is a link for the solution

http://blogs.msdn.com/b/usbcoreblog/archive/2013/10/19/help-after-installing-windows-8-1-the-superspeed-ports-of-my-asus-system-don-t-work.aspx
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post #7 of 8
Thread Starter 
It's working now!!

Since I had no PS/2 mouse or keyboard, and I had no way of controlling the operating system. I was just about the reboot Win7 onto my system when by some stroke of complete randomness I rebooted one last time and my keyboard suddenly was alive within the OS.....I honestly have no idea why I changed nothing from my previous attempts that failed. I went straight to my device manager, what a MESS everything was "Unknown" I had to updated EVERY single one of my drivers, and it's still acting funky, my Razer Lycosa is not showing up in Razer Synapse 2.0 and my Razer Naga Epic only does not work in wireless mode....strange.

I did check out my Add/Remove Programs and I found no "AI Suite II" to uninstall like jlhawn suggested. I'm at a loss here and it really makes me want to revert back to Win7. I'm just glad I at least have it working for now.

Thanks for all your input and help guys! smile.gif
post #8 of 8
Quote:
Originally Posted by falinefarwell View Post

It's working now!!


Thanks for all your input and help guys! smile.gif

Weirdness... lol! Glad you got it going! thumb.gif
Workstation
(16 items)
 
   
CPUMotherboardGraphicsGraphics
INtel 4770k ASUS maximus extreme VI  EVGA GTX 780Ti SC  EVGA GTX 780Ti SC 
GraphicsRAMHard DriveHard Drive
EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
Optical DriveCoolingCoolingCooling
Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
OSMonitorKeyboardPower
Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
CaseMouseMouse PadAudio
Lian Li PC-D600 Razer Death Adder Mouse Razer Scarab mousepad Logitech X-540 5.1 speakers with sub 
  hide details  
Reply
Workstation
(16 items)
 
   
CPUMotherboardGraphicsGraphics
INtel 4770k ASUS maximus extreme VI  EVGA GTX 780Ti SC  EVGA GTX 780Ti SC 
GraphicsRAMHard DriveHard Drive
EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
Optical DriveCoolingCoolingCooling
Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
OSMonitorKeyboardPower
Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
CaseMouseMouse PadAudio
Lian Li PC-D600 Razer Death Adder Mouse Razer Scarab mousepad Logitech X-540 5.1 speakers with sub 
  hide details  
Reply
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