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iMac 27" Issue

post #1 of 15
Thread Starter 
Ok, so a weird issue with an iMac. Have a customer that is having a strange sleep issue. He brought in the other day and I was able to resolve the problem with a PRAM reset and booting to Safe Boot. He is having the screen go black when the screen saver comes up. The Mac is running 10.9.2. I am thinking it is a bug with this revision of the OS but not sure. I ran the Valley bench mark on it for literally 2 hours when the computer was in my shop. It also wigs out when encoding video and uploading to youtube. If you have any suggestions let me know.

The customer uploaded a video to check out: http://stephenoravec.blogspot.com/2014/04/mac-sleepi.html
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post #2 of 15
There are a couple of things you can try and I think it is going to be the first:

Replace the bluetooth card. This maybe causing the issue. if not, then try a new logic board. Have you ran all updates? Sometimes there are odd firmware issues that can cause that too. Have you tried using a wired keyboard to wake it?




Also, that hard drive you have going in the background is not going to get any data. Stop it.
 
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post #3 of 15
Thread Starter 
Quote:
Originally Posted by Lord Xeb View Post

There are a couple of things you can try and I think it is going to be the first:

Replace the bluetooth card. This maybe causing the issue. if not, then try a new logic board. Have you ran all updates? Sometimes there are odd firmware issues that can cause that too. Have you tried using a wired keyboard to wake it?

Also, that hard drive you have going in the background is not going to get any data. Stop it.

I did not even think about the bluetooth card and that would make sense. I actually did not have the customer's keyboard in my shop when I was testing it. He sent me this video after he had it in. I was using a USB keyboard to troubleshoot and never had the issue. I did do a software update check and did not see anything. I will let him know the suggestion on the bluetooth. The data kind of points to it now that I see it from your light. Thank you sir!! thumb.gif +rep

(What hard drive??)
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post #4 of 15
In that vid listen closely
 
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post #5 of 15
Thread Starter 
Oooh, that noise. I did hear that and I noticed that it related to the camera zoom. That is what I was thinking anyway. . . .
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post #6 of 15
I highly doubt it has anything to do with the BT card.

Does the same issue persist when booted to something else, like a netboot? What do you mean it "wigs out" when encoding video?
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post #7 of 15
Thread Starter 
That is what the customer was saying to me. smile.gif

He was talking about the issue in the fact that he probably steps away for a couple minutes while it is working and when he comes back, the screen is black. Only the power button turns on the monitor and then the screen goes black again. I feel like it is something environmental but not sure.

I did not have the computer in my shop for very long either. After a PRAM reset and a safe boot and then restart the issue did not happen for me again. I was also using a wired keyboard and mouse. Don't know if that helps at all.
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post #8 of 15
I think the only reasonable solution would be to push it off a table and tell him he needs to buy a new one.
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post #9 of 15
Thread Starter 
Lol... That is hilarious. biggrin.gif
Home Chilly Hack
(21 items)
 
Freelance Book
(13 items)
 
Work....
(13 items)
 
CPUMotherboardGraphicsRAM
Intel Core i5 2500K GIGABYTE GA-Z68XP-UD3 MSI N680GTX Lightning GeForce GTX 680 2GB Corsair Vengeance 8 GB DDR3 1600 MHz (PC3 12800) 
Hard DriveHard DriveHard DriveHard Drive
Western Digital Black (3.5") 1TB Western Digital Black (2.5") 750GB Western Digital Green (Bare Drive - External Ba... Western Digital Red (Bare Drive - External Back... 
Hard DriveHard DriveOptical DriveCooling
Kingston SSDNow V300 Series SV300S37A/120G 2.5"... SanDisk Ultra Plus SDSSDHP-128G-G25 2.5" 128GB ... CD/DVDRW (+LightScribe...woohoo) Cooler Master Hyper212 EVO 
OSOSMonitorMonitor
Windows 10 Pro Mac OSX 10.12.2 ASUS VS248H-P 24" Widescreen HannsG 17" Widescreen (1440 x 900) 
KeyboardPowerCaseMouse
Used Apple Aluminum Wired 550 Watt Corsair VX550 CM 692A SteelSeries Sensei Laser Gaming Mouse [RAW] 
Other
ICY DOCK FLEX-FIT Trio MB343SP 2 x 2.5” HDD/SSD... 
CPUMotherboardGraphicsGraphics
Intel 2675QM Apple Board Intel HD 3000 Radeon HD 6750M (512 MB) 
RAMHard DriveOptical DriveOS
16 GB - Crucial 1333Mhz SanDisk Ultra II 480GB MATSHITA DVD-RAM (UJ8A8) Mac OSX 10.12.4  
MonitorKeyboardPowerCase
15" (1440x900) Apple Integrated 85 Watt Brick Pure Aluminum 
Audio
Hear Stuff 
CPUMotherboardGraphicsRAM
Core i7 4790 Dell 08WKV3 Intel HD 4600 16 GB 
Hard DriveOptical DriveCoolingOS
Samsung 850 EVO (250 GB) YES Stock Windows 10 Pro 
MonitorMonitorKeyboardMouse
Dell P2412H Dell P2412H CMStorm (Cherry MX Reds w/ o-rings added) Logitech G402 
Other
Apple Aluminum Keyboard 
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Home Chilly Hack
(21 items)
 
Freelance Book
(13 items)
 
Work....
(13 items)
 
CPUMotherboardGraphicsRAM
Intel Core i5 2500K GIGABYTE GA-Z68XP-UD3 MSI N680GTX Lightning GeForce GTX 680 2GB Corsair Vengeance 8 GB DDR3 1600 MHz (PC3 12800) 
Hard DriveHard DriveHard DriveHard Drive
Western Digital Black (3.5") 1TB Western Digital Black (2.5") 750GB Western Digital Green (Bare Drive - External Ba... Western Digital Red (Bare Drive - External Back... 
Hard DriveHard DriveOptical DriveCooling
Kingston SSDNow V300 Series SV300S37A/120G 2.5"... SanDisk Ultra Plus SDSSDHP-128G-G25 2.5" 128GB ... CD/DVDRW (+LightScribe...woohoo) Cooler Master Hyper212 EVO 
OSOSMonitorMonitor
Windows 10 Pro Mac OSX 10.12.2 ASUS VS248H-P 24" Widescreen HannsG 17" Widescreen (1440 x 900) 
KeyboardPowerCaseMouse
Used Apple Aluminum Wired 550 Watt Corsair VX550 CM 692A SteelSeries Sensei Laser Gaming Mouse [RAW] 
Other
ICY DOCK FLEX-FIT Trio MB343SP 2 x 2.5” HDD/SSD... 
CPUMotherboardGraphicsGraphics
Intel 2675QM Apple Board Intel HD 3000 Radeon HD 6750M (512 MB) 
RAMHard DriveOptical DriveOS
16 GB - Crucial 1333Mhz SanDisk Ultra II 480GB MATSHITA DVD-RAM (UJ8A8) Mac OSX 10.12.4  
MonitorKeyboardPowerCase
15" (1440x900) Apple Integrated 85 Watt Brick Pure Aluminum 
Audio
Hear Stuff 
CPUMotherboardGraphicsRAM
Core i7 4790 Dell 08WKV3 Intel HD 4600 16 GB 
Hard DriveOptical DriveCoolingOS
Samsung 850 EVO (250 GB) YES Stock Windows 10 Pro 
MonitorMonitorKeyboardMouse
Dell P2412H Dell P2412H CMStorm (Cherry MX Reds w/ o-rings added) Logitech G402 
Other
Apple Aluminum Keyboard 
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post #10 of 15
I would replace the BT card because it may not be resuming properly from sleep and triggering the machine to respond. OR it is the logic board. Though now I am thinking the latter.
 
Gsvlip Dudyrm
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Oda'maksv
(9 items)
 
CPUMotherboardGraphicsRAM
3770k @ 4.5 1.312 load Zotac Z77 ITX Wifi GTX 1070 Gaming 2126/2249 w/ Hybrid cooler TridentX 16GB 2400MHz 
Hard DriveHard DriveCoolingCooling
Samsung 850 Pro 1TB Seagate 2TB H105 EVGA Hybrid GPU cooler 
OSMonitorKeyboardPower
Windows 10 Asus MG279Q - 24" 144Hz 1080p Filco Majestic II w/ Cherry Reds Seasonic X 760W 
CaseMouseMouse PadAudio
Bitfelix Prodigy Logitech G400 Razer Goliath AKG A701 
AudioAudio
JDS Labs Objective 2 JDS Labs ODAC 
CPUMotherboardGraphicsRAM
Core i5 750 3.99 (190x21) 1.376v Load ASUS P7P55d-E Pro GTX 670 FTW <- Poor overclocker :( 8GB (4x2GB) G.Skill DDR3 1600 
Hard DriveHard DriveOptical DriveOS
Samsung 830 Evo 128GB 2x 2TB  Some DVD drive OSX 10.10.4 
MonitorPowerCaseMouse
Asus 1080P Crap TX 750 HAF 922 G400s 
Mouse PadOther
Apple Keyboard Xbox One controler 
CPURAMHard DriveHard Drive
C2D 2,26GHz under volted @ .978v 8GB  Crucial M4 64GB SSD 500GB Scorpio Black 
OSMonitorKeyboardMouse
OS X 10.0 1280x800 Built-in Trackpad 
Audio
Built-in 
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Gsvlip Dudyrm
(15 items)
 
Oda'maksv
(9 items)
 
CPUMotherboardGraphicsRAM
3770k @ 4.5 1.312 load Zotac Z77 ITX Wifi GTX 1070 Gaming 2126/2249 w/ Hybrid cooler TridentX 16GB 2400MHz 
Hard DriveHard DriveCoolingCooling
Samsung 850 Pro 1TB Seagate 2TB H105 EVGA Hybrid GPU cooler 
OSMonitorKeyboardPower
Windows 10 Asus MG279Q - 24" 144Hz 1080p Filco Majestic II w/ Cherry Reds Seasonic X 760W 
CaseMouseMouse PadAudio
Bitfelix Prodigy Logitech G400 Razer Goliath AKG A701 
AudioAudio
JDS Labs Objective 2 JDS Labs ODAC 
CPUMotherboardGraphicsRAM
Core i5 750 3.99 (190x21) 1.376v Load ASUS P7P55d-E Pro GTX 670 FTW <- Poor overclocker :( 8GB (4x2GB) G.Skill DDR3 1600 
Hard DriveHard DriveOptical DriveOS
Samsung 830 Evo 128GB 2x 2TB  Some DVD drive OSX 10.10.4 
MonitorPowerCaseMouse
Asus 1080P Crap TX 750 HAF 922 G400s 
Mouse PadOther
Apple Keyboard Xbox One controler 
CPURAMHard DriveHard Drive
C2D 2,26GHz under volted @ .978v 8GB  Crucial M4 64GB SSD 500GB Scorpio Black 
OSMonitorKeyboardMouse
OS X 10.0 1280x800 Built-in Trackpad 
Audio
Built-in 
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