Overclock.net › Forums › Intel › Intel - General › Computer won't boot from CD
New Posts  All Forums:Forum Nav:

Computer won't boot from CD

post #1 of 8
Thread Starter 
I'm trying to repair a Dell Studio 17 for a friend and i've come across a problem I can't solve.

I've replaced the HDD in the laptop because the old one was dead and now I just get the message : "pxe-e61 media test failure check cable"
I've looked this up and apparently this is because the laptop is trying to boot from a network, so I went to the boot order menu and it's in this order: CD/DVD/CD-RW Drive, Hard Drive, Removable devices, Diagnostics, Network.

So it shouldn't even get to Network boot before going through Diagnostics first?

I've tried reinstalling from a DVD of windows 7 , from a DVD of Linux Mint and i even tried booting from a CD of Linux knoppix, and the computer just ignores every one of them.

The only way to any other response is to put the old HDD back in. What happens is that I get to the Startup Recovery menu, but it doesn't lead anywhere as it just gets stuck.

I've also tried reseting the Bios to no effect.

I'm at my wits end and any reasonable help would be appreciated.
My Computer
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel E8400 Asus P5Q Pro Asus GTX 650 TI Boost DDR2 8GB 
Hard DriveOSMonitorKeyboard
Samsung SSD 840 EVO Windows 7 64-bit Hannspree ST251MAB Generic 
PowerCase
Corsair CX750M Enermax Ostrog 
  hide details  
Reply
My Computer
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel E8400 Asus P5Q Pro Asus GTX 650 TI Boost DDR2 8GB 
Hard DriveOSMonitorKeyboard
Samsung SSD 840 EVO Windows 7 64-bit Hannspree ST251MAB Generic 
PowerCase
Corsair CX750M Enermax Ostrog 
  hide details  
Reply
post #2 of 8
I am assuming you don't have the Dell Recovery media? Which Studio 17 is it?

Page 69 here discusses Factory Image Restore (for the 1749 series) ftp://ftp.dell.com/Manuals/all-products/esuprt_laptop/esuprt_studio_laptop/studio-1749_Setup%20Guide_en-us.pdf

But I am not sure if this requires the Dell OEM Partition to be on the hard drive....

I think I have a copy of the Dell Win7 laptop disk (not specific to the Studio series though) that I could send you if needed...although you could also get it from Dell.



Starting Dell Factory Image Restore

1.Turn on the computer.

2.When the DELL logo appears, press F8 several times to access the Advanced Boot Options window.

3. Select Repair Your Computer - The System Recovery Options window appears.

4. Select a keyboard layout and click next

5 .To access the recovery options, log on as local user. To access the command prompt, type administrator in the User name field, then click OK

6. Click Dell Factory Image Restore - The Dell Factory Image Restore welcome screen appears.

NOTE: Depending upon your configuration, you may need to select Dell Factory Tools then Dell Factory Image Restore
Edited by cgipson1 - 4/5/14 at 9:23am
Workstation
(16 items)
 
   
CPUMotherboardGraphicsGraphics
INtel 4770k ASUS maximus extreme VI  EVGA GTX 780Ti SC  EVGA GTX 780Ti SC 
GraphicsRAMHard DriveHard Drive
EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
Optical DriveCoolingCoolingCooling
Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
OSMonitorKeyboardPower
Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
CaseMouseMouse PadAudio
Lian Li PC-D600 Razer Death Adder Mouse Razer Scarab mousepad Logitech X-540 5.1 speakers with sub 
  hide details  
Reply
Workstation
(16 items)
 
   
CPUMotherboardGraphicsGraphics
INtel 4770k ASUS maximus extreme VI  EVGA GTX 780Ti SC  EVGA GTX 780Ti SC 
GraphicsRAMHard DriveHard Drive
EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
Optical DriveCoolingCoolingCooling
Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
OSMonitorKeyboardPower
Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
CaseMouseMouse PadAudio
Lian Li PC-D600 Razer Death Adder Mouse Razer Scarab mousepad Logitech X-540 5.1 speakers with sub 
  hide details  
Reply
post #3 of 8
Thread Starter 
Quote:
Originally Posted by cgipson1 View Post



Starting Dell Factory Image Restore

1.Turn on the computer.

2.When the DELL logo appears, press F8 several times to access the Advanced Boot Options window.

3. Select Repair Your Computer - The System Recovery Options window appears.

4. Select a keyboard layout and click next

5 .To access the recovery options, log on as local user. To access the command prompt, type administrator in the User name field, then click OK

6. Click Dell Factory Image Restore - The Dell Factory Image Restore welcome screen appears.

NOTE: Depending upon your configuration, you may need to select Dell Factory Tools then Dell Factory Image Restore

I tried this and what happens is that I get to step 2, mash the f8 key and a overwhelming nothing happens frown.gif . The screen goes straight back to the error message (Or the Startup restore if the old HDD is inserted).

From the serial number I think its a Dell Studio 17 1749. I don't have the recovery media to hand; my friend has misplaced it.
My Computer
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel E8400 Asus P5Q Pro Asus GTX 650 TI Boost DDR2 8GB 
Hard DriveOSMonitorKeyboard
Samsung SSD 840 EVO Windows 7 64-bit Hannspree ST251MAB Generic 
PowerCase
Corsair CX750M Enermax Ostrog 
  hide details  
Reply
My Computer
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel E8400 Asus P5Q Pro Asus GTX 650 TI Boost DDR2 8GB 
Hard DriveOSMonitorKeyboard
Samsung SSD 840 EVO Windows 7 64-bit Hannspree ST251MAB Generic 
PowerCase
Corsair CX750M Enermax Ostrog 
  hide details  
Reply
post #4 of 8
Quote:
Originally Posted by Ilikeporkpie View Post

I tried this and what happens is that I get to step 2, mash the f8 key and a overwhelming nothing happens frown.gif . The screen goes straight back to the error message (Or the Startup restore if the old HDD is inserted).

From the serial number I think its a Dell Studio 17 1749. I don't have the recovery media to hand; my friend has misplaced it.

It sounds like it is looking for the original OEM partition then. There may be something in the bios... but I can't find a bios manual. Try the F12 Key when the Dell Logo comes up.. see if that gets you anywhere:

Best I can suggest is contacting Dell.. they are usually helpful:

Contacting Dell
For customers in the United States, call

(800-999-3355).

Sorry I couldn't help... Good luck with it.

Hopefully you will need these:

Manuals: http://www.dell.com/support/home/us/en/19/product-support/product/studio-1749/manuals?c=us

Drivers: http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=R300781
Workstation
(16 items)
 
   
CPUMotherboardGraphicsGraphics
INtel 4770k ASUS maximus extreme VI  EVGA GTX 780Ti SC  EVGA GTX 780Ti SC 
GraphicsRAMHard DriveHard Drive
EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
Optical DriveCoolingCoolingCooling
Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
OSMonitorKeyboardPower
Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
CaseMouseMouse PadAudio
Lian Li PC-D600 Razer Death Adder Mouse Razer Scarab mousepad Logitech X-540 5.1 speakers with sub 
  hide details  
Reply
Workstation
(16 items)
 
   
CPUMotherboardGraphicsGraphics
INtel 4770k ASUS maximus extreme VI  EVGA GTX 780Ti SC  EVGA GTX 780Ti SC 
GraphicsRAMHard DriveHard Drive
EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
Optical DriveCoolingCoolingCooling
Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
OSMonitorKeyboardPower
Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
CaseMouseMouse PadAudio
Lian Li PC-D600 Razer Death Adder Mouse Razer Scarab mousepad Logitech X-540 5.1 speakers with sub 
  hide details  
Reply
post #5 of 8
Thread Starter 
Quote:
Originally Posted by cgipson1 View Post

I am assuming you don't have the Dell Recovery media? Which Studio 17 is it?

Page 69 here discusses Factory Image Restore (for the 1749 series) ftp://ftp.dell.com/Manuals/all-products/esuprt_laptop/esuprt_studio_laptop/studio-1749_Setup%20Guide_en-us.pdf

But I am not sure if this requires the Dell OEM Partition to be on the hard drive....

I think I have a copy of the Dell Win7 laptop disk (not specific to the Studio series though) that I could send you if needed...although you could also get it from Dell.



Starting Dell Factory Image Restore

1.Turn on the computer.

2.When the DELL logo appears, press F8 several times to access the Advanced Boot Options window.

3. Select Repair Your Computer - The System Recovery Options window appears.

4. Select a keyboard layout and click next

5 .To access the recovery options, log on as local user. To access the command prompt, type administrator in the User name field, then click OK

6. Click Dell Factory Image Restore - The Dell Factory Image Restore welcome screen appears.

NOTE: Depending upon your configuration, you may need to select Dell Factory Tools then Dell Factory Image Restore

I've made some progress; I managed to get to the advanced Boot Options menu by 'releasing static power', which is removing the power cable and battery and then holding the on button for 10 secs.

I got to the menu and selected "Repair your computer" and then the computer sat in a back screen for about 5 mins and now its showing a screen with the blue background you typically see when installing or repairing windows 7. The mouse icon is also there and I can move it about, but that's it. No windows or dialogue boxes have appeared.

It's been like that for about 15 mins. How long should I wait before something should happen?
My Computer
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel E8400 Asus P5Q Pro Asus GTX 650 TI Boost DDR2 8GB 
Hard DriveOSMonitorKeyboard
Samsung SSD 840 EVO Windows 7 64-bit Hannspree ST251MAB Generic 
PowerCase
Corsair CX750M Enermax Ostrog 
  hide details  
Reply
My Computer
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel E8400 Asus P5Q Pro Asus GTX 650 TI Boost DDR2 8GB 
Hard DriveOSMonitorKeyboard
Samsung SSD 840 EVO Windows 7 64-bit Hannspree ST251MAB Generic 
PowerCase
Corsair CX750M Enermax Ostrog 
  hide details  
Reply
post #6 of 8
You should have seen something useful about 15 minutes ago. Have you tested for faulty RAM? Is the install DVD in good shape? Have you tried a Linux disk again since you changed the BIOS settings?
post #7 of 8
Thread Starter 
From the serial number I think its a Dell Studio 17 1749.
Quote:
Originally Posted by Ferrari8608 View Post

You should have seen something useful about 15 minutes ago. Have you tested for faulty RAM? Is the install DVD in good shape? Have you tried a Linux disk again since you changed the BIOS settings?

GOOD NEWS EVERYONE!

I put my cd of Linux Knoppix and it booted! Presumably this means the CD/DVD drive and RAM are fine. It was the first time i've used Knoppix and i'm not afriad to say that I spent literally 10 minutes oohing and ahhing at the pretty window animations smile.gif .

I'm going to try installing windows now and see if the original HDD was really broken or just corrupted.
My Computer
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel E8400 Asus P5Q Pro Asus GTX 650 TI Boost DDR2 8GB 
Hard DriveOSMonitorKeyboard
Samsung SSD 840 EVO Windows 7 64-bit Hannspree ST251MAB Generic 
PowerCase
Corsair CX750M Enermax Ostrog 
  hide details  
Reply
My Computer
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel E8400 Asus P5Q Pro Asus GTX 650 TI Boost DDR2 8GB 
Hard DriveOSMonitorKeyboard
Samsung SSD 840 EVO Windows 7 64-bit Hannspree ST251MAB Generic 
PowerCase
Corsair CX750M Enermax Ostrog 
  hide details  
Reply
post #8 of 8
Quote:
Originally Posted by Ilikeporkpie View Post

From the serial number I think its a Dell Studio 17 1749.
GOOD NEWS EVERYONE!

I put my cd of Linux Knoppix and it booted! Presumably this means the CD/DVD drive and RAM are fine. It was the first time i've used Knoppix and i'm not afriad to say that I spent literally 10 minutes oohing and ahhing at the pretty window animations smile.gif .

I'm going to try installing windows now and see if the original HDD was really broken or just corrupted.

Glad to hear the F8 worked. I started to suggest doing a full power clear... but didn't think that would help. Good ... I hope windows went for you! thumb.gif
Workstation
(16 items)
 
   
CPUMotherboardGraphicsGraphics
INtel 4770k ASUS maximus extreme VI  EVGA GTX 780Ti SC  EVGA GTX 780Ti SC 
GraphicsRAMHard DriveHard Drive
EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
Optical DriveCoolingCoolingCooling
Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
OSMonitorKeyboardPower
Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
CaseMouseMouse PadAudio
Lian Li PC-D600 Razer Death Adder Mouse Razer Scarab mousepad Logitech X-540 5.1 speakers with sub 
  hide details  
Reply
Workstation
(16 items)
 
   
CPUMotherboardGraphicsGraphics
INtel 4770k ASUS maximus extreme VI  EVGA GTX 780Ti SC  EVGA GTX 780Ti SC 
GraphicsRAMHard DriveHard Drive
EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
Optical DriveCoolingCoolingCooling
Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
OSMonitorKeyboardPower
Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
CaseMouseMouse PadAudio
Lian Li PC-D600 Razer Death Adder Mouse Razer Scarab mousepad Logitech X-540 5.1 speakers with sub 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Intel - General
Overclock.net › Forums › Intel › Intel - General › Computer won't boot from CD