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Computer Crashing After a Few Hours

post #1 of 9
Thread Starter 
I recently put together a new computer (I've added it as a rig on this site), and I've slowly been working through issues. Currently I have a problem where the computer will bluescreen with a WHEA_UNCORRECTABLE_ERROR after a few hours of running a game, or even after a few hours of running the computer in general.

I also recently replaced my heatsink and thermal paste; when I originally installed the heatsink I had done a horrendous job of adding thermal paste, and was getting frequent crashes. Reapplying the thermal paste properly solved a ton of issues.

Here are some examples:

I ran prime95 after fixing my heatsink and had it running for around 3 hours with no issue. I booted up Assassin's Creed IV, played it for a bit, closed the program, browsed the internet, opened up a youtube video about twenty minutes later and the computer blue screened.

Immediately after the previous problem, I allowed the computer to restart, attempted to reopen a youtube video, and the computer bluescreened again.

Another day, I had had my computer on long enough to redownload Assassins Creed IV as I intended to install it onto my SSD to fix a potential issue I've been having with the game hanging every 30 seconds or so for a few frames each time. Upon attempting to install the game once it finished downloading, the computer bluescreened while installing DirectX.

I restarted the computer, installed the game with no issue, and it bluescreened again around a half hour later.

Yet another day I was playing Assassin's Creed IV for about six hours when it bluescreened suddenly (which wiped my progress; UPlay cloud saves are fantastic)

Yesterday I played Skyrim for around three or four hours after the computer had been on around three hours and it bluescreened on me.


I'm not really sure what the problem is - the computer seems to be fine and stable and working because it'll run for hours with no issues. I also don't get a warning prior to the crashes; there's no sound stuttering, problems with framerate tearing or anything. The system will just up and crash and seems to keep crashing for a while afterwards. The computer is well ventilated, the temperatures are all low and stable, and I'm honestly at a bit of a loss. What can I do to diagnose the issue?
post #2 of 9

What do your Event Logs say?

Go to Control Panel -> View Event Logs

Or go to your start menu and type in event logs.

 

Then I would go into custom view and click in Administrative events and look for the big red stop sign looking icons, specifically the ones that occurred around the times of your crashes.


Edited by phazer11 - 4/7/14 at 8:20pm
     
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post #3 of 9
Run memtest, sounds like a bad stick, Swap sticks with only one in until you find where it crashs near instantly or won't boot.
post #4 of 9
Thread Starter 
Quote:
Originally Posted by phazer11 View Post

What do your Event Logs say?
Go to Control Panel -> View Event Logs
Or go to your start menu and type in event logs.

Then I would go into custom view and click in Administrative events and look for the big red stop sign looking icons, specifically the ones that occurred around the times of your crashes.

About the only thing that I'm getting that seems out of the ordinary (other than things like "Computer shut down unexpectedly") is this:

Faulting application name: AISuite3.exe, version: 1.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16496, time stamp: 0x52b3e015
Exception code: 0x40010006
Fault offset: 0x00012eec
Faulting process id: 0xe34
Faulting application start time: 0x01cf4fc7c3a4e85c
Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\AISuite3.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 0740d4e6-bbbb-11e3-826e-240a64074311
Faulting package full name:
Faulting package-relative application ID:
Quote:
Originally Posted by Maelthras View Post

Run memtest, sounds like a bad stick, Swap sticks with only one in until you find where it crashs near instantly or won't boot.

I will try this when I get a chance in a few minutes. I ran memtest earlier though and everything checked out. Should I still try swapping out sticks even though memtest came back with no issues?
post #5 of 9
Thread Starter 
Update:

Computer crashed again last night while watching youtube.

Just finished running memtest, no issues found. Should I still check each RAM stick independently?

I went ahead and updated my BIOS using the AISuite program. The error message posted earlier appears to trigger on startup regardless of whether or not there was a crash. Hopefully the BIOS update fixes things; I'll report back if I get another crash tonight.
post #6 of 9
Yeah, you should test each stick independently.
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post #7 of 9
When it blue screens, is there a number like 0x1.... that shows up?

Also googling AIsuit indicates it is an Asus software(?). Can you uninstall that crap and see if you still get blue screen?
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Crucial SSD for OS Samsung Spinpoint F3 Asus XSPC water block, 360 radiator, and 720 reservo... 
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post #8 of 9
Thread Starter 
Quote:
Originally Posted by benjamen50 View Post

Yeah, you should test each stick independently.

I just tested each stick independently by removing the other stick, booting up the computer, and running Prim95 on blend (42% memory used) for ~20 minutes. Both sticks had no issues whatsoever.
Quote:
Originally Posted by Awaz View Post

When it blue screens, is there a number like 0x1.... that shows up?

Also googling AIsuit indicates it is an Asus software(?). Can you uninstall that crap and see if you still get blue screen?

I've got a friend of mine who swears up and down by this software. I just used it to update the bios on my motherboard, and it's software that shipped with my motherboard, so I'm loathe to get rid of it entirely. If I still get crashes after updating my BIOS today, I'll see what I can do about getting rid of the software. Thank you for the suggestion though, it's something I'll definitely try if I still have issues.

I'll post again if/when I get a crash.
post #9 of 9
Thread Starter 
It's been two days now of using my computer in situations where it would have crashed, and it appears to be stable now. For future reference, it appears that my BIOS was outdated, possibly because I installed AISuite off of the disk that came with my motherboard and it never asked me to update the BIOS. Updating the BIOS appears to have solved the problem.

Thank you everyone for your help in pushing me in the right direction and helping me to eliminate other problems!
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