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Crash dump alalysing needed

post #1 of 13
Thread Starter 

Could you do me a huge favor and check out these dump files I got off my friend's machine? It keeps crashing and we don't know why. 3 mini dumps attached. Minidump_Jay.zip 98k .zip file

 

 

· OS - Windows 7?
· x64
· What was original installed OS on system?: Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?: OEM from HP, just updated drivers and Windows update
· Age of system (hardware): 1 month
· Age of OS installation - have you re-installed the OS?: 1 month

· CPU - i7 4770
· Video Card - Onboard
· MotherBoard - HP
· Power Supply - brand & wattage - HP

· Manufacturer: HP
· Model: Elite Desk 800G1 Tower

· One thing to note is that out of the 4 dimms of RAM, they all have the same HP part #s but are from 3 different manufacturers + Samsung 840 Pro 512GB SSD

 

 

Thanks!


Edited by Sean Webster - 4/9/14 at 11:44pm
post #2 of 13
Looking at the crash dumps it seems like the blue screen is caused by kbdhid.sys which is a Microsoft keyboard HID driver file, have you tried running chkdsk /f in safe mode?
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post #3 of 13
Thread Starter 

No we haven't I'll let him know to try it.

 

Thanks

post #4 of 13
Thread Starter 

Got a reply from him stating this as well:

 

Quote:
Ok. I can try that. Note that this has happened with two drastically different keyboards attached to the machine, in case that might mean anything.
 
I can also remove two ‎DIMMS for now, leaving the two that are the same brand.
post #5 of 13
Quote:
Originally Posted by xlastshotx View Post

Looking at the crash dumps it seems like the blue screen is caused by kbdhid.sys which is a Microsoft keyboard HID driver file, have you tried running chkdsk /f in safe mode?

It might of crashed inside kbdhid.sys but I can basically guarantee you it is not the actual cause. A Microsoft driver is hardly ever the cause, it is usually something up the driver stack that's third party.

Sean get him to run the driver verifier, it will BSOD and flag any drivers that are doing stupid things, there's some instructions in this section on how to do it.
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post #6 of 13
If chkdsk /f doesn't work I would check the memory
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PNY Optima 240GB SSD Samsung 830 64GB SSD Custom Watercooling Loop Asus PB278Q 27" 2560x1440 
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Lenovo Ll2323swA 24" 1920x1080 Dell E2414H 24" 1920x1080 Logitech G910 Orion Spectrum  Cooler Master Real Power Pro 1000W 
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post #7 of 13
OK I did have a quick look. Actually I saw no mention of kbdhid.sys at all, might have missed it.

But when I see this:
Code:
FAILURE_BUCKET_ID:  X64_0x1a_8887_ZEROED_PAGE_CORRUPTED

BUCKET_ID:  X64_0x1a_8887_ZEROED_PAGE_CORRUPTED

It's almost certainly bad physical RAM. It could be a very very faulty driver running over random bits of kernel memory, but I would say definitely get memtest on the machine. I sniff bad RAM.

I can have a more thorough look when I get home but for now I'm nearly convinced its bad RAM.
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Phanteks PH-TC14PE with TY-140's Lamptron FCv5 (x2) Windows 8 Pro 64-bit Dell U2412M 
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post #8 of 13
Thread Starter 

Thanks, I let him know. Let me know what you find out when you're home and free. :D

post #9 of 13
Quote:
Originally Posted by Sean Webster View Post

Thanks, I let him know. Let me know what you find out when you're home and free. biggrin.gif

You'll be sleeping tongue.gif
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Hitachi HDS723020BLA642 Hitachi HUA722010CLA330 WDC WD10EARS-00Z5B1 TSSTcorp CDDVDW SH-S223B 
CoolingCoolingOSMonitor
Phanteks PH-TC14PE with TY-140's Lamptron FCv5 (x2) Windows 8 Pro 64-bit Dell U2412M 
MonitorMonitorMonitorKeyboard
Dell U2412M Dell U2212HM Dell U2713HM Topre Realforce 87UB | Ducky DK9087 G2 Pro 
PowerCaseMouseMouse Pad
Corsair AX-750 Corsair Obsidian 650D Logitech G700 XTRAC Ripper XXL 
AudioAudioAudioAudio
Beyerdynamic DT-770 Pro 250ohm Schiit Bifrost DAC Schiit Asgard 2 HiVi Swan M50W 2.1 
CPUMotherboardRAMHard Drive
Intel Xeon E5-2620 Super Micro X9SRL-F-B 128GB 1333MHz LSI 9271-8i 
OSPowerCase
VMware ESXi 5.5 SeaSonic SS-400FL2 Fractal Define R3 
CPUMotherboardGraphicsRAM
Intel Core i5-3437U HP EliteBook Folio 9470m  Intel HD Graphics 4000  16GB DDR3 SDRAM 
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Intel Xeon E3-1230v3 Gigabyte GA-Z97X-UD5H-BK MSI Gaming GTX 980 Kingston 32GB (4x8) 
Hard DriveHard DriveHard DriveHard Drive
Plextor PX-256M5S 256GB Samsung EVO 1TB Hitachi HDS721010CLA332 Hitachi HDS723020BLA642 
Hard DriveHard DriveHard DriveOptical Drive
Hitachi HDS723020BLA642 Hitachi HUA722010CLA330 WDC WD10EARS-00Z5B1 TSSTcorp CDDVDW SH-S223B 
CoolingCoolingOSMonitor
Phanteks PH-TC14PE with TY-140's Lamptron FCv5 (x2) Windows 8 Pro 64-bit Dell U2412M 
MonitorMonitorMonitorKeyboard
Dell U2412M Dell U2212HM Dell U2713HM Topre Realforce 87UB | Ducky DK9087 G2 Pro 
PowerCaseMouseMouse Pad
Corsair AX-750 Corsair Obsidian 650D Logitech G700 XTRAC Ripper XXL 
AudioAudioAudioAudio
Beyerdynamic DT-770 Pro 250ohm Schiit Bifrost DAC Schiit Asgard 2 HiVi Swan M50W 2.1 
CPUMotherboardRAMHard Drive
Intel Xeon E5-2620 Super Micro X9SRL-F-B 128GB 1333MHz LSI 9271-8i 
OSPowerCase
VMware ESXi 5.5 SeaSonic SS-400FL2 Fractal Define R3 
CPUMotherboardGraphicsRAM
Intel Core i5-3437U HP EliteBook Folio 9470m  Intel HD Graphics 4000  16GB DDR3 SDRAM 
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256GB SSD Windows 10 Insider Preview 
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post #10 of 13
Try deleting the device in Device manager, it should just re-download the driver again and see if the issue is still there.
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