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Samsung Eco Died on me.. RMA time?

post #1 of 12
Thread Starter 
Hey guys,

So I pulled my Samsung Eco out to test another set of RAM the other day and put it back in and now all but 1 stick refuses to even POST

Still got to test it in another PC, but it seems pretty dead to me. Considering I got it off amazon how would one go about an RMA? I'm thinking I'm out of luck..
 
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post #2 of 12
talk to amazon online customer service, they should sort it out for you, typically refund you as there's no more available
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post #3 of 12
seems strange to take it out and it just stop working. does the ram fail to post in the other ram socket ?
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post #4 of 12
Thread Starter 
Quote:
Originally Posted by Asus11 View Post

talk to amazon online customer service, they should sort it out for you, typically refund you as there's no more available

Okay, sure. I'll have to contact my friend that I got to ship it and send it to him before I do though.
Quote:
Originally Posted by Squeeky View Post

seems strange to take it out and it just stop working. does the ram fail to post in the other ram socket ?

Nope, I've tested all the sticks individually, (to find one working). Reset the BIOS, tried another two sets of working RAM, Tried the working RAM stick in all the slots. Going to test the RAM later I guess.

Also I have 4 sticks, and 3 are dead.. I don't assume that they'd let me RMA them all because I can't get any anymore (most likely) and I don't really want to be stuck with 1 stick.

EDIT: I Just found the booklet that came with the RAM; It has a support email so i sent them an email and explained the situation. Let's see what happens I guess.
Edited by Matt-Matt - 4/10/14 at 7:01am
 
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post #5 of 12
I don't see how so many of those sticks could have been damaged, except by a surge or static electricity. What precautions did you take against static?
post #6 of 12
Thread Starter 
Quote:
Originally Posted by larymoencurly View Post

I don't see how so many of those sticks could have been damaged, except by a surge or static electricity. What precautions did you take against static?

I had a wrist band on, connected to the PSU until they were on my desk and they were left there for about 24 hours untouched.
 
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CPUMotherboardGraphicsRAM
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H XFX R9 290 With Koolance Block (1179/1450) 16GB G-Skill Ares 1866 
Hard DriveHard DriveOptical DriveCooling
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CoolingCoolingCoolingCooling
XSPC RX360 Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Koolance Fullcover R9 290x Block 
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XSPC EX360 Windows 10 Pro x64 Asus VEH228H Asus VE228H 
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Some 120mm fan 
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XSPC EX360 Windows 10 Pro x64 Asus VEH228H Asus VE228H 
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post #7 of 12
Quote:
Originally Posted by Matt-Matt View Post

I had a wrist band on, connected to the PSU until they were on my desk and they were left there for about 24 hours untouched.
A+ certification style or ESD Association certification style?

Leaving the product on the desk probably doesn't help, unless the desktop is metal or anti-static. I don't use a wrist band but just set the product on an anti-static surface, like the computer interior, before I remove it from its packaging, all while I stay in contact with the chassis ground. The easiest way to do that is by covering the whole table with anti-static bubble wrap and putting everything on top of that, and I work in short sleeves (more likely to discharge myself to the bubble wrap) and no shoes.
post #8 of 12
Thread Starter 
Quote:
Originally Posted by larymoencurly View Post

A+ certification style or ESD Association certification style?

Leaving the product on the desk probably doesn't help, unless the desktop is metal or anti-static. I don't use a wrist band but just set the product on an anti-static surface, like the computer interior, before I remove it from its packaging, all while I stay in contact with the chassis ground. The easiest way to do that is by covering the whole table with anti-static bubble wrap and putting everything on top of that, and I work in short sleeves (more likely to discharge myself to the bubble wrap) and no shoes.

It's just a wooden desk, I've never had anything die on it before and I've had the RAM on it before. Either way it doesn't boot up :s
 
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Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H XFX R9 290 With Koolance Block (1179/1450) 16GB G-Skill Ares 1866 
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Hard DriveHard DriveOptical DriveCooling
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post #9 of 12
Quote:
Originally Posted by Matt-Matt View Post

It's just a wooden desk, I've never had anything die on it before and I've had the RAM on it before. Either way it doesn't boot up :s
Woood is pretty sae, but it's still better to take anti-static precautions.

Get 8 clothes pins and clip them over each pair of chips (chips on opposite sides of the circuit board). If you get any change at all in computer response, there's a soldering problem. Pinpoint it by removing one clothes pin at a time (best to power down at the rear switch or power strip each time).
post #10 of 12
Thread Starter 
Quote:
Originally Posted by larymoencurly View Post

Woood is pretty sae, but it's still better to take anti-static precautions.

Get 8 clothes pins and clip them over each pair of chips (chips on opposite sides of the circuit board). If you get any change at all in computer response, there's a soldering problem. Pinpoint it by removing one clothes pin at a time (best to power down at the rear switch or power strip each time).

Okay sure! I'll try this next week sometime! Too busy over this weekend to bother with it as I have a 16GB kit sitting here waiting to be used for someones build so I'm just using that for now!

+Rep to you sir! smile.gif
 
Seven Seven Five
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CPUMotherboardGraphicsRAM
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H XFX R9 290 With Koolance Block (1179/1450) 16GB G-Skill Ares 1866 
Hard DriveHard DriveOptical DriveCooling
Samsung 840 Evo Seagate Barracuda 2TB 1x OEM DVD Drives Heatkiller Rev 3.0 
CoolingCoolingCoolingCooling
XSPC RX360 Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Koolance Fullcover R9 290x Block 
CoolingOSMonitorMonitor
XSPC EX360 Windows 10 Pro x64 Asus VEH228H Asus VE228H 
MonitorKeyboardPowerCase
Aavara TS742 Dual Monitor Stand Ducky Shine II Cherry Blue RED Backlit Mechanic... Silverstone Strider 850W Thermaltake Core x71 Tempered Glass Riing Edition 
MouseMouse PadAudioOther
Zowie FK1 House of Stealth Microlab Solo6c Logitech C100 Webcam 
CPUGraphicsRAMHard Drive
Celeron N3160 HD Graphics 400 4GB DDR3 4TB WD Red 
Cooling
Some 120mm fan 
  hide details  
Reply
 
Seven Seven Five
(12 items)
 
NASSY
(5 items)
 
CPUMotherboardGraphicsRAM
Convertible i5 3570k (De-Lidded) Gigabyte Z77x-D3H XFX R9 290 With Koolance Block (1179/1450) 16GB G-Skill Ares 1866 
Hard DriveHard DriveOptical DriveCooling
Samsung 840 Evo Seagate Barracuda 2TB 1x OEM DVD Drives Heatkiller Rev 3.0 
CoolingCoolingCoolingCooling
XSPC RX360 Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Koolance Fullcover R9 290x Block 
CoolingOSMonitorMonitor
XSPC EX360 Windows 10 Pro x64 Asus VEH228H Asus VE228H 
MonitorKeyboardPowerCase
Aavara TS742 Dual Monitor Stand Ducky Shine II Cherry Blue RED Backlit Mechanic... Silverstone Strider 850W Thermaltake Core x71 Tempered Glass Riing Edition 
MouseMouse PadAudioOther
Zowie FK1 House of Stealth Microlab Solo6c Logitech C100 Webcam 
CPUGraphicsRAMHard Drive
Celeron N3160 HD Graphics 400 4GB DDR3 4TB WD Red 
Cooling
Some 120mm fan 
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