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BSOD & crash dump file, what caused this?

post #1 of 5
Thread Starter 
Hi all

recently i got a Samsung 512gb 840 Pro SSD, and only yesterday i got 1 CRC error on the CRC error count for some reason. I plugged in a different SATA cable since then just in case it was the cause of the issue?



But i also got a BSOD when i clicked on shutdown, which is unusual because i'm using a freshly installed Windows 7. Is there an issue with my SSD or is the cause of the issues simply from a faulty cable?

I've attached a crash .dmp file if anyone who knows what they're doing with them can check it please. 041214-11512-01.zip 28k .zip file

Thanks
post #2 of 5
Your dump file shows this:



A google search on the exception as to what may have happened: https://www.google.com/search?q=SYSTEM_SERVICE_EXCEPTION+win32k.sys

Hope that helps! Was any new hardware / software / updates / drivers / etc... added recently before the BSOD?

A single CRC error is probably nothing to worry about... it may have happened due to the crash, rather than causing the crash. If it continues to error... then be concerned about it.
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post #3 of 5
So how it looking... get it figured out?
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CoolingCoolingCoolingCooling
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Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
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9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
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post #4 of 5
Thread Starter 
Quote:
Originally Posted by cgipson1 View Post

So how it looking... get it figured out?
Pretty sure i saw the CRC error before a crash.. but, i think so.

I've been suspicious of the RAM for a while, so i ran Memtest for windows.. error almost immediately, set to XMP memory profile in bios instead of auto, same thing with Memtest. So it seems my RAM is faulty, and for some reason i've always had issues with G skill's stuff.

Contacting them now for RMA.. I guess it's possible this has caused the CRC error of the SSD as well?

I've had 2 BSOD's already so i've stopped using my desktop for now and am using my laptop instead.
post #5 of 5
Quote:
Originally Posted by Perfect_Chaos View Post

Pretty sure i saw the CRC error before a crash.. but, i think so.

I've been suspicious of the RAM for a while, so i ran Memtest for windows.. error almost immediately, set to XMP memory profile in bios instead of auto, same thing with Memtest. So it seems my RAM is faulty, and for some reason i've always had issues with G skill's stuff.

Contacting them now for RMA.. I guess it's possible this has caused the CRC error of the SSD as well?

I've had 2 BSOD's already so i've stopped using my desktop for now and am using my laptop instead.

Everything sits in ram until written to disk... so it is likely that ram may have caused that. Hopefully new ram will fix that for you! I like G-skill myself, never had any problems with it.

Good to hear you probably have it tracked down! thumb.gif
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EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
Optical DriveCoolingCoolingCooling
Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
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Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
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CPUMotherboardGraphicsGraphics
INtel 4770k ASUS maximus extreme VI  EVGA GTX 780Ti SC  EVGA GTX 780Ti SC 
GraphicsRAMHard DriveHard Drive
EVGA GTX 780Ti SC Kingston HyperX Beast 32 GB Kit (4x8 GB) 2400MH... Western Digital 2tb Enterprise Samsung 840 Pro SSD 256GB 
Optical DriveCoolingCoolingCooling
Pawtec External USB 3.0 Aluminum 8X DVD-RW Writ... Primochill ghost fitings Monsoon reservoir Swifttech MCP50x/2  
CoolingCoolingCoolingCooling
Primochill rigid acrylic tubing EK supremacy CPU block - Nickel EK 780Ti waterblocks x3 - Nickel Lamptron FC9 fan Controller 
CoolingCoolingCoolingCooling
9x Primochill Acrylic Radiator Grills Alphacool ST30 280 radiator Alphacool ST30 280 radiator Alphacool 420 80mm 
OSMonitorKeyboardPower
Windows 7 Ultimate Dell UW3014 Merc stealth steel series keyboard EVGA NEX1500 PSU 
CaseMouseMouse PadAudio
Lian Li PC-D600 Razer Death Adder Mouse Razer Scarab mousepad Logitech X-540 5.1 speakers with sub 
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