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while playing a game my screen went blue and i got a message saing windows shut it self down to protect data is this a hardware problem or a software problem ?

post #1 of 10
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I was playing call of duty ghosts multi player when suddenly the screen turned blue and I got a message saying windows shut it self down to protect data and there was numbers moving on the bottom of the screen saying dump files . is there a hardware problem or a software problem with my computer ?
    
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post #2 of 10
This would be a BSOD (Blue screen of death) is your system overclocked at all? Thats the most common, but it we really need to know the code it gave you to tell for sure.
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post #3 of 10
It's really hard to say. I'd reboot the computer and see if you can repeat the error. If it does happen, make sure to jot down what errors you get. If you can't repeat the error I'd say it was just a random error.
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post #4 of 10
Thread Starter 
Quote:
Originally Posted by ShortySmalls View Post

This would be a BSOD (Blue screen of death) is your system overclocked at all? Thats the most common, but it we really need to know the code it gave you to tell for sure.
it said windows shut down to protect data loss and it said remove recent installed devices and drivers and on the bottom of the screen it said dump files and it had a bunch of numbers counting down . the computer then restarted by it self and it took me to the safe mode screen . the only hardware problems it could be is i recently upgraded my ram from ddr3 1600 to ddr3 2400 and my motherboard cant handle it . or it could be i got thermal paste or thermal paste cleaner in the socket because i remounted my cpu like 20 times in the last month and a half
    
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post #5 of 10
A memory dump could be caused by both hardware and software conflicts. A recently installed driver, software or failing hardware. The last time I experienced it my was my HDD failing. You could run Memtest and see if you have any errors. Also run HD tune or good hard drive diagnostic utility, update your bios if you haven't and if all else fails a clean install of you operating system but their cause can be a pita to nail down.
post #6 of 10
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Quote:
Originally Posted by selectstriker2 View Post

It's really hard to say. I'd reboot the computer and see if you can repeat the error. If it does happen, make sure to jot down what errors you get. If you can't repeat the error I'd say it was just a random error.
is there a way i can scan for hardware failure ?
    
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post #7 of 10
Thread Starter 
Quote:
Originally Posted by tinmann View Post

A memory dump could be caused by both hardware and software conflicts. A recently installed driver, software or failing hardware. The last time I experienced it my was my HDD failing. You could run Memtest and see if you have any errors. Also run HD tune or good hard drive diagnostic utility, update your bios if you haven't and if all else fails a clean install of you operating system but their cause can be a pita to nail down.
I recently upgraded my ram from ddr3 1600 to ddr3 2400 and I also switched 3 different cpu coolers and remounted the coolers many time trying to get the best temperatures . can it be that I got thermal paste inside my cpu socket ? or can it be the upgraded ram is to fast for my motherboard ?
    
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post #8 of 10
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Quote:
Originally Posted by selectstriker2 View Post

It's really hard to say. I'd reboot the computer and see if you can repeat the error. If it does happen, make sure to jot down what errors you get. If you can't repeat the error I'd say it was just a random error.
well I just contacted asus tech support over the phone and I was told that it is not a hardware problem other wise my computer would not boot I was told to check for windows updates and they gave me a case number and they said if it happens again within 2 days to call them and give them my case number
    
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post #9 of 10
Quote:
Originally Posted by selectstriker2 View Post

It's really hard to say. I'd reboot the computer and see if you can repeat the error. If it does happen, make sure to jot down what errors you get. If you can't repeat the error I'd say it was just a random error.

Since it could stay up to take a dump, you should be able to go in the system log and see what the error code was. You don't need to repeat it or jot it down.

My computer -> manage .....
post #10 of 10
Download bluescreen view to see exactly what the BSOD was http://www.nirsoft.net/utils/blue_screen_view.html
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