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IPS light bleed on a laptop

post #1 of 8
Thread Starter 
I bought my Galago Ultrapro from System76 back in February for about 1100 USD. I immediately sent it back for repairs as it had an overkill amount of back-light bleed. They sent it back a month later saying it was "fixed" but it looks the exact same. I am looking for answers, opinions, idea. Is their claim bogus as if they are dodging or can anyone agree this much is normal. I've owned a Catleap before and other IPS panels like my Dells and none of them have back-light bleed like this.

CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 90
CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 90
CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 90
CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 90
CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 90
CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 90
CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 90
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post #2 of 8
It's hard to get a gauge based on photographs without a reference level etc. but the last two pics give some perspective, and that looks ridiculous. Blue screen on display with lights on and it's that obvious?

I've seen some old Thinkpads, MacBook Pros, Asus Zenbooks, etc. with IPS displays, and none had issues nearly on that level, seemingly. Of course, most of those are quite a bit more expensive than what you're looking at, but I can't imagine the average person is getting anything that looks like that.

Whether or not they consider it in the unacceptable range is a different matter though.
post #3 of 8
Thread Starter 
Quote:
Originally Posted by mikeaj View Post

It's hard to get a gauge based on photographs without a reference level etc. but the last two pics give some perspective, and that looks ridiculous. Blue screen on display with lights on and it's that obvious?

I've seen some old Thinkpads, MacBook Pros, Asus Zenbooks, etc. with IPS displays, and none had issues nearly on that level, seemingly. Of course, most of those are quite a bit more expensive than what you're looking at, but I can't imagine the average person is getting anything that looks like that.

Whether or not they consider it in the unacceptable range is a different matter though.
Thanks for the post. I am currently debating with the support team and they are pandering around the subject. They say that much back-light bleed is normal for IPS panels. My 150 dollar Dell IPS monitors don't have that much but my 1100 dollar laptop does. I am very frustrated and am trying to gather support to show them that this is unsatisfactory for any buyer. It seems there is no quality control and I wanted a second opinion other than their "tech experts".
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post #4 of 8
You spent $1,100 on that pile of rubbish? AND waited a month for repairs? I'd be livid.
post #5 of 8
Looks pretty junkie I've never seen backlight bleed so bad before.
post #6 of 8
That's reason #1 I won't buy a laptop from anybody but a local store with a return policy. Thank goodness there's a Microcenter close by where I live.

That thing has obvious backlight bleed issues. Unfortunately, the opinion of some OCN members will do little to sway the technical support department of a company reselling knockoff Korean IPS panel laptops. They will either stand by their product, or they won't. Press the issue with them, demand a panel replacement and if they wont do it - ask to speak with the owner of the company.

Greg
post #7 of 8
Thread Starter 
I am aware but it will further null their denial of the situation. They swear up and down that it is "normal" for IPS panels. I also want people on OCN to know about this company. I think they buy low graded laptops, etc. This Galago is actually a Clevo W740SU, though their head support manager Bjorn told me they are custom made specifically for them. Apparently many companies rebrand this Clevo model. If these post do nothing more than to warn people than that is fine. People should know what to expect.

http://www.clevo.com.tw/en/products/prodinfo.asp?productid=472

I am waiting on their decision. They refuse to give me a refund without a 20% restocking fee and they are arguing my situation doesn't warrant a brand new laptop. I should have got that Chromebook Pixel I wanted. laughingsmiley.gif
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post #8 of 8
Thread Starter 
What would you guys do?

Just got this email from Bjorn @ System76.
Quote:
Support Case: Light bleed on IPS matte panel
Product Model: galu1

Morning Michael. That looks like the same screen, our apologies for that.

I've provided our repair team with photos of our development units we have here in the main office and advised them we need to get to the same level of performance as I have on those. (Some bleed still shows up when taking a photo in a dark room, as there would on any IPS screen, however nothing that would interfere with normal use, movie watching etc. )

Mark will set you up with shipping labels etc. to get this going.

As far as the design of our laptops goes all System76 products are custom engineered and designed for Ubuntu. Although the case of the product may be produced by the same manufacturer, the internal components and firmware are unique to our computers.

- Björn Lindfors ( System76 Support )












Here is a picture of my "repaired" laptop. Mind you this is in a well lit room, not in a dark room as System76 points to. God knows no one will ever watch a movie, video, youtube, tv show, or do homework, work, or anything else at night.





So should I send it back again and wait patiently without my laptop for more weeks or seek another route of action?

Edit: I honestly think they buy the lower graded computers, load Unbunto on it, and sell it as a "high quality machine". When in reality they are just selling models that didn't make the cut for all. "Custom firmware for Unbunto" he says.

Here are other laptops that are precisely the specifications of the custom made Galago Ultrapro.

Zeus Hercules
https://www.cyberpowerpc.com/LandingPages/ZeusHercules/

Clevo W740SU
http://www.clevo.com.tw/en/products/prodinfo.asp?productid=472

SAGER NP2740
http://www.xoticpc.com/sager-np2740-clevo-w740su-p-6201.html?gclid=CJSs3OXT6L0CFSdn7Aod5BUAFg

AVA Direct
http://www.avadirect.com/custom-laptop-configurator.asp?PRID=28184&gclid=CL_O14jU6L0CFchQ7AodOk8AjA

Schenker s413
http://www.mysn.de/detail.asp?bestellnr=SCHENKER-S413&userid=BF4F3DF5D1C948208E3ECC66A6F82197&KategorienOrder=010;030;060;020;010

AnandTech's review as well.
http://www.anandtech.com/show/7182/90-minutes-with-the-clevo-w740su-featuring-iris-pro-hd-5200
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Project DayZ
(20 items)
 
   
MotherboardGraphicsGraphicsGraphics
G1.Sniper 3 AMD Radeon HD 7900 Series AMD Radeon HD 7900 Series AMD Radeon HD 7900 Series 
RAMMonitorKeyboardPower
Trident X Catleap Q270 Ducky Shine II Brown MX / Orange LED 1000W Seasonic Platinum 
CaseOtherOtherOther
NZXT Switch 810 Mayhem's DT5Noz CPU Block Alphacool 480x86mm NexXxos Monsta Radiator Alphacool Full VPP655 Pump 
OtherOtherOtherOther
Scythe Kaze Master Pro Fan Controller MDPC-X Sleeving Kit. (Green and Black sleeving) Custom Parts Everywhere Other - Tons of misc items. 
OtherOtherOtherOther
AKG Q701 3x7970 Swiftech Komodo GPU Blocks Customer Made FrozenQ Reservoir Hardware Labs 420 GT Stealth Radiator 
CPUMotherboardGraphicsGraphics
i5-2550k z77 mpower msi 770 lightning msi 770 lightning 
RAMHard DriveHard DriveHard Drive
Mushkin Radioactive 8GB (2 x 4GB) DDR3-1600 Memory Western Digital Caviar Black Western Digital VelociRaptor Samsung 830 
Optical DriveCoolingCoolingCooling
LG UH12nS29 Blu-Ray Reader Alphacool NexXxoS UT60 Full Copper 360mm Alphacool NexXxoS UT60 Full Copper 240mm Alphacool NexXxoS XP³ Light - Acetal Edition - ... 
CoolingCoolingCoolingCooling
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Silverstone Strider Gold Evolution 750W Silverstone TJ07 ASUS Xonar Essence STX Cougar Vortex 
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