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RMA Nightmares

post #1 of 27
Thread Starter 
I was making a computer build around certain companies and then was about to purchase the computer and then did something I shouldn't have.

I began reading customer comments and ran into several RMA issues from almost every company I was about to deal with along with some sobering nightmarish scenarios :/



Now I'm left second guessing the whole purchasing thing and I don't dare move to making the purchase at all. Are some RMA nightmares from people who hate those companies or actual scenarios that played out despite the person having liked the company in question or not @_@.



With my horrible Luck, I guess what I need is advice as to what companies to AVOID;

which companies I can TRUST.



here is a list of companies and what item that I will be buying.



ASUS - MOBO

ASUS - GPU -> changing to EVGA GPU by popular comments.

Intel - CPU

Intel - SSD

Corsair - PSU -> changing to SeaSonic or EVGA PSU.

Corsair - Keyboard

Corsair - Case Fans

Western Digital - HDD

Razer - Mouse

Cooler Master - CPU Air Cooler

G-Skill - RAM

Bit Fenix - Fan Controller

Mountain Mods - Computer Case



In your experiences are these companies good to deal with should something arrive DOA at my doorstep,

and which company in this list would you avoid and why.

Thanks in advance.
Edited by RoyWeatherby - 4/24/14 at 3:21pm
post #2 of 27
Asus is the only one on that list I'd say to avoid if you don't want RMA nightmares. I've had issues with BitFenix, but I wouldn't call it nightmarish. The others people generally have good experiences with. In my case, I've had fantastic ones with Western Digital.
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post #3 of 27
Thread Starter 
Which would you suggest to replace the ASUS GPU and the Bitfenix fan controller?

I am going for an air cooled system entirely with 11 fans 6 front with 3 top and 2 on the back panel; for positive pressure in case.

I was thinking (2) 6way Bitfenix controllers to control all the case fans.

For Asus I am going (4) GTX 780 in SLI.
Edited by RoyWeatherby - 4/24/14 at 1:59pm
post #4 of 27
EVGA has the best GPU warranty/rma by far
post #5 of 27
People knock Sapphire for their policy of removing the GPU cooler voids warranty. But I have RMA'd 2 cards with them and both times it was completely painless and fast to boot.

I will buy Sapphire GPU's again in the future because of this.
post #6 of 27
Quote:
Originally Posted by jlangford View Post

EVGA has the best GPU warranty/rma by far

 

Definitely this. I had to RMA my GTX 780 Classified which I bought from their B-Stock because it was artifacting at stock, and the fans were pretty much shot. I did run into an awful supervisor in their RMA department. But between another CS rep (Britain, I believe was his name), and EVGA_Jacob, they had me sorted out quite fast. And it turns out my RMA replacement is a spectacular clocker to boot.

 

 

To OP though, I'd change the case to Case Labs, who have pretty much bar none, the best CS out of any case manufacturer. If something is wrong and it was their fault, they'll replace that damaged part free of charge to you (with free shipping to boot if I remember correctly).

 

As far as Corsair vs Cooler Master, CM has stepped up their CS department quite a bit recently, whereas Corsair is growing too large for their own good (and their customer service regarding RMAs has been notoriously going downhill). Not to mention CM pretty much has cheaper/better PSUs in darn near every price bracket.

post #7 of 27
EVGA if you're in the green camp! I've got a GTX 660 that went artifact and they sent a replacement that had a broken fan...Contacted their support, they emailed me a free same day shipping label, sent the broken replacement back and sent me a brand new replacement 2 days later!...
post #8 of 27
Thread Starter 
I was looking at Corsair AX1200i what would be the best Cooler Master replacement for this?
and the ASUS GTX 780 DC2OC 384bit 3GB GDDR5 model which would have the same performance to price point from EVGA that I could change it to?
Edited by RoyWeatherby - 4/23/14 at 7:54pm
post #9 of 27
I know there are a lot of nightmare stories with Asus regarding RMA's, but it's not always like that. I've had to RMA a motherboard with Asus once and the process was quick and painless, and I was sent a new board. Mind you a lot of the stories about Asus tend to be in the US, and I'm in Canada, I don't know if they just have better CS up here or not?
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post #10 of 27
Thread Starter 
thanks everyone who has written so far it is really helping me decide before I make a huge mistake buying from one company over another.

Already Asus GPU bye bye and hello EVGA.

There ought to be an unbiased review from every company out there to help people decide really what companies are worth dealing with to those companies who ought to go bankrupt with lousy customer service like that.
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