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My 2yr old Sapphire 7970 O.C. needs RMA = Amazon to the rescue and saves the day.

post #1 of 25
Thread Starter 
Well my 7970 has been a nice and fast card for the time that I used it although it has a few quirks, I got it on 4/24/12 for $459.99 from Amazon.
Right at the start I had a couple problems, first the card wouldn't seat right, I had to prop a paper towel tube under the card near the power connector (an embarrassing mod to say the least) or else the slightest tap on the case or bump on the floor would cause a black screen and lose output signal. Second the card would not wake the monitor after it resumed from standby I figured it was drivers and would eventually be fixed. As well there was a whine coming from the card during gameplay that somehow seemed enhanced during cut scenes. I was going to exchange the card at the time but none were available for exchange decided to live with it and eventually rma if it was unbearable.
I spent the next couple years taking it easy on gaming though and haven't really used the card much since I got it two years ago maybe a handfull of times. I know some of you are facepalming right now but such is life, you get hobbies and sometimes move on to other things. Recently I've been getting back into my PC gaming. Upgraded my desktop to current standards and set up Tomb raider and Diablo 3.
Problems persist with new system and my 7970, have to prop it up to seat and cant let my monitor go to sleep or it wont wake up, I have a new problem as well though during gaming I am getting a black screen with audio loop in background about 15-30 min in on games. thought maybe heat so cranked the fans, same problem. PC has no O.C. besides the factory on card. tried a few current drivers and problem persists.
So I go to Sapphire site for support and start an rma and under the warranty tab it stated 2 years, wouldn't you know it was exactly 2 years since I bought it, lol. It also stated to contact place of purchase for rma, I found that a little odd but figured what the hell. Started a chat with Amazon and pointed them to the gpu order, explained my card was not working properly and Sapphire site told me to contact my place of purchase for rma. Amazon has outdone themselves on this one. They said it was past the return window but did not hesitate to offer me a return label and full refund. I was ecstatic not only did I not have to deal with a lengthy rma process but I get my full purchase price back to buy any new card I want.

I was thinking a Gtx 780 as I would like to get back to a Nvidia card for previous experience with stability and I'm missing PhysX a little. I've been out of the loop for a while and need to school myself on the current gpu line ups. I've seen that the 290x is no slouch as well though.

My new rig is the Sabertooth in my sig. What do you say Overclock.net, can you help me pull the trigger on a new card?
Edited by JieMan - 4/24/14 at 12:31pm
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post #2 of 25
So you're going to get 459$ back? As Amazon credit or cash? If it's the latter grab a R9 290X. It's a notch more powerful than the 780 and can be had for around 500$ on Ebay. If you need PhysX that much then a 780 would be your best bet.
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post #3 of 25
Thread Starter 
I'm not sure what i used to buy it. I think that my debit card has been replaced since then so not sure how they would refund me in cash. Though it wouldn't bother me to get it credited to my account either. I still can't believe they are giving me a full refund after 2 yrs with no hassle, amazing. I would buy the new card from Amazon anyways after how good they treat me.

The GTX 780 Ti is tempting as well, but for $200 more than the base780 or 290x I will probably pass.

Anyone want to chime in on 1440P resolution with either card? I just got the monitor on Newegg's sale last week set it up the other day and am itching to burn my eyeballs out on some games.
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post #4 of 25
Making the switch from a pair of 7970s to a single 780 has been nice for me. 2cents.gif
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post #5 of 25
Thread Starter 
Thanks Rickles, I have no plans for multi gpu anymore either, I've had my fill with SLI 8800gt and SLI GTX280, I just want one single monster that will play smooth because it's all alone with no micro stutter. That's why I got the 7970 to replace my SLI GTX280's in the first place.
Edited by JieMan - 4/24/14 at 1:54pm
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Dark Sandy
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Formula Black
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Mushkin Chronos SSD WD caviar black Raid-0 LG DVD Burner 22x CPU- Coolermaster V10 modded 
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post #6 of 25
Quote:
Originally Posted by JieMan View Post

I'm not sure what i used to buy it. I think that my debit card has been replaced since then so not sure how they would refund me in cash. Though it wouldn't bother me to get it credited to my account either. I still can't believe they are giving me a full refund after 2 yrs with no hassle, amazing. I would buy the new card from Amazon anyways after how good they treat me.

The GTX 780 Ti is tempting as well, but for $200 more than the base780 or 290x I will probably pass.

Anyone want to chime in on 1440P resolution with either card? I just got the monitor on Newegg's sale last week set it up the other day and am itching to burn my eyeballs out on some games.

get a 290. oc it 50MHz and you got a 290X. i recommend the VaporX. no need to oc your cpu for one.
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post #7 of 25
Quote:
Originally Posted by rdr09 View Post

get a 290. oc it 50MHz and you got a 290X. i recommend the VaporX. no need to oc your cpu for one.
That logic never made sense. You're talking as if the 290X couldn't be overclocked.
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post #8 of 25
wow, Amazon for the win on this one...

Congrats. Love to read success stories like this. Not enough of them around these days, heh. thumb.gif

I have read some threads around here that the 290's are giving black screens to a lot of users. Don't know how much truth there is to that or if its a certain brand. Just remember seeing a thread about them the other day. Might wanna investigate that before your purchase. Otherwise, I'd so go for the 290, overclock it and prosper.

EDIT: Stay the hell away from XFX. They will not honor their warranties. Asus makes some good stuff, but if you get a dud your likely stuck with it. Their RMA process sucks pretty bad too IMO.
Edited by mrawesome421 - 4/24/14 at 2:38pm
 
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post #9 of 25
Quote:
Originally Posted by Juub View Post

Quote:
Originally Posted by rdr09 View Post

get a 290. oc it 50MHz and you got a 290X. i recommend the VaporX. no need to oc your cpu for one.
That logic never made sense. You're talking as if the 290X couldn't be overclocked.
I have 2 780s and 1 290x...if I was buying another gpu today, it'd be the 780, once overclocked it's just plain faster than my 290x...except in 3dmark11
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post #10 of 25
Quote:
Originally Posted by Juub View Post

That logic never made sense. You're talking as if the 290X couldn't be overclocked.

it will once you get $100 saved.
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